There is nothing "best" or "executive" about what you truly get here. I've had the unfortunate experience of staying here during state-sponsored trips to Austin, and things really went downhill in late October. Here are a few notables:
1. The internet "boost" that was installed makes it impossible to get a connection. The owner will let you borrow his own personal modem if you say you will complain to corporate.
2. Pubic hair galore! In the beds, the shower, counters...everywhere you look. Pictures will be posted soon.
3. Housekeeping ignores "Do Not Disturb" signs, and enters your room anyway. I emerged from a shower with them trying to undo the chain.
4.Dirty bed clothes, and even dirtier carpet. I challenge everyone to wet the cleanest towel in your room, walk across the floor, then wipe your feet. The towel will be black. No worries, though, because it will be there waiting for the next guest who donates $78 per night to this roadside motel.
5. Customer service? Please. The higher level reward member you get, the worst you get treated. I was called some very derogatory names by the overnight clerk. He wouldn't silence the kids running down the hallway, nor would he call tech support for the internet for me. Guess what the owner's response is? The overnight worker has cancer, and only a few months to live, and the cancer makes him be rude. The owner told me not to call the corporate office, because they don't scare him and they have no authority over him.
Thankfully, I found another great hotel to honor the state government rate nearby. Also, Best Western Coporate was so kind to me, and documented my concern. I encourage everyone to call Guest Relations to report any problems with this hotel. I suspect some glowing reviews from this hotel, or personal attacks on me in the future. My review comes from staying at this hotel several times since August of 2011, so it is very balanced. It would be nice if this MOTEL would clean up its act, because that is the only hope for its survival.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 1, 2013
I am very sorry you had a bad experience at this hotel. We do have very good reviews on all other sites and we are proud of that, but unfortunately your review is very bias and personal. You have stayed at this location 25 nights just in the past year and never complained except the last two times which was beyond our control and I will explain.
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You have told me and everyone here that because the personal issues you had in the past(which I don’t want to disclose)and you were been stocked at all times, you wanted a room close to the office and we did it for you every time, and even did not want anybody on either side of you which we obeyed and did not rent rooms on either side of you and many other things we did to accommodate you except the last two times and that was why you kept coming back which we appreciate.
However, the time before last you thought a gentleman who was here with his family, was looking like a rapist and you wanted them removed from hotel which we could night do because they were a nice family and I am sorry that made you very mad, but we can’t just kick somebody out because another guest think they look like a rapist!
And the last time, about 8 hours after you checked in and about 10 pm, you asked the front desk gentleman to come to your room and see a piece of hair in the bathroom, when he advised you that was against our policy to go to the guest room except emergencies and offer to move you to another room. At which time you got extremely upset and called our customer service and were on the phone for exactly 58 minutes and told them that we put condom shell in your room on purpose!!!!and requested lots of points in addition to the ones I have issued and you still wanted more from them.
Unfortunately, we had to refuse your future reservation because we thought you were more comfortable other place.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.