Would not stay here again - Review of BEST WESTERN Executive Inn, Round Rock, TX

Also Known As:: Best Western Round Rock; Round Rock Best Western

Address: 1851 North I-35, Round Rock, TX 78664

Phone Number:

Region: United States > Texas > Round Rock

Amenities:

Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Swimming Pool Wheelchair access

Hotel Style:

#3 Family Hotels in Round Rock

Price Range: $

Hotel Class:2.5 star (2.5*)

Official Description (provided by the hotel):: Newly remodeled beautiful, clean, comfortable room with many amenities including frig and microwave, wired and wireless Internet and much more. ... more less

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15-19 of 43 reviews

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Ttaylor0512

1 review

1 helpful vote

“Would not stay here again”

Reviewed September 8, 2012 via mobile

I recently just stayed in the Best Wetern Inn in Round Rock Tx. When I walked in room there was an Oder in room. It's an outside door to the enter hotel room. No
Elavotors. The breakfast is ok! Eggs are fake powderd kind. When I was going to bed one night a spotted a huge cricket in are room! This place is not in best location. Good price but would rather pay more money to stay somewhere else.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

September 11, 2012

Thank you for stay at our property and on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience, because as you can see from other reviews, we provide a much better experience.

As for the eggs, they are real eggs and we purchase them from Sysco food.

If I can provide any assistance, please don't hesitate to contact me directly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Berto24

Austin, Texas

Senior Reviewer

6 reviews

Reviews in 2 cities

“BW Round Rock”

Reviewed July 31, 2012

Clean & quiet. Motel style, good for overnight stay. If you are looking for more hotel style you should try the Wingate.
Rooms were renovated recently, the bed is very comfortable. Bathroom is small but clean.

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Frank W

Contributor

17 reviews

5 hotel reviews

Reviews in 9 cities

7 helpful votes

“Clean and simple”

Reviewed April 26, 2012 via mobile

Very clean and pretty quiet - considering it is along I35. The rooms are motel style so the room doors are on the building exterior. Pool was clean but cold. If you want fancy look elewhere. If you want location, cleanliness and decent value then this fits the bill.

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MusicMomma1

Dallas Texas

Senior Contributor

26 reviews

6 hotel reviews

2 helpful votes

“Best Little Hotel in Texas!”

Reviewed January 19, 2012

We've stayed at Best Western Executive Inn many times and have always enjoyed the best of service and accomodations. The rooms are always clean and well appointed. Joesph welcomes us everytime as if we are family. Our last stay was over Christmas this year. Wonderful! We got to meet Joseph's son, who was most pleasant and as caring as his dad.
The breakfast is wonderful, hot and the area is well cared for.
We will stay at the Best Western Executive Inn when we are in Austin!

Room Tip: Handicapped Rooms are very good. We like Rm #105!

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MusicMomma1 has 1 more review of BEST WESTERN Executive Inn

“We've stayed here three times since the middle of September 2008 and will stay here again!”

Reviewed March 15, 2009

January 21, 2012

Thank you very much for your feedback.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to write a very nice review. We appreciate your loyalty to our brand.

Sincerely,
Owner
BEST WESTERN Executive Inn

gjpllp

el paso, tx

9 reviews

7 hotel reviews

Reviews in 8 cities

“Wonderful staff”

Reviewed January 10, 2012

We recently stayed at this hotel for a family funeral. Not only did Joseph (general Manager ) give us a great rate but included a individual symphathy card for each reservation. The staff could not have been more friendly and helpful. Rooms very clean and and breakfast very enjoyable. Would highly reccommend this hotel if in the Austin area.

Ask gjpllp about BEST WESTERN Executive Inn

January 12, 2012

First of all, I would like to thank you very much for your kind words. My philosophy is that since we are in a hospitality business we have to be very hospitable, otherwise don't need to be in this business.

Secondly, we are very very sorry for you loss and would love to have you here for a much happier occasion in the future.

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Would not stay here again - BEST WESTERN Executive Inn

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