“No hot tub. Not ideal for young family.”
I was so pumped when I found the sweet price of the Microtel when compared with the downtown Austin hotels. When we arrived...holy disappointment. Double queen rooms are tiny. I should have known that was why the price was so cheap. My young family of four had no place to put our two suitcases and couple of backpacks. The provided crib was beautiful, but HUGE and took up so much of the already precious square footage. Most importantly for my family--we were so sad about the lack of hot tub, especially since we specifically booked here because the website mentioned the hot tub. Definitely false advertisement. Also, my husband compared the temperature of the outdoor pool to that of an Arctic lake. We cancelled the remainder of our reservation after the first night and found a much more family-friendly heated pool establishment.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 4, 2013
It is disappointing to learn your overall experience with us was not as you expected. We appreciate you bringing these points to our attention and we regret any inconvenience you and your family may have experienced. Regrettably, it was during your stay that the heating issue was brought to our attention. We have since removed mention of a hot tub and apologize for any inconvenience this may have caused. We hope to welcome you back to enjoy our hotel and beautiful outdoor pool from a renewed perspective. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.