We've stayed here about 3 times. We keep giving it a shot, but I'm not sure why. We are always disappointed. I won't be coming back again.
Our main disappointment was that our room had a lot of traffic noise. The manager did nothing. I think he was scared to. But, we were woken up in the middle of the night to a bunch of noisy guests. There were about 20 young adults outside our room carrying on around 2:30 or 3:00 in the morning. We asked them to keep the noise down. They ignored us. We called the manager and they said they'd send someone down. They never came, so we called the manager again this time demanding that they do something about the ruckus or we were going to leave and they needed to comp us for the room. A security guard showed up and knocked on the door and told them there had been a complaint about the noise. The guests wanted to know who complained. The security guard was worthless so my husband walked out and said we were and to give us a break because it was 3 in the morning! We had to be up early the next day. There are just so many management issues with this hotel. In previous stays, they've given our room away. The pool never has enough towels. The buffet was lacking. I give up!
- Official Description (provided by the hotel):
- Ranked among the best in guest satisfaction, the award-winning Austin Marriott North hotel defines superior service and amenities. The only full-service hotel in Round Rock, TX, offering a convenient location in La Frontera E-Commerce Park near Dell Headquarters, Hewlett Packard, Samsung and IBM. ... more less
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- Also Known As:
- Austin Marriott North Hotel Round Rock
- Marriott Round Rock
- Marriott Hotel Round Rock
- Round Rock Marriott