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“Restaurant takes forever and then some...” 4 of 5 stars
Review of Austin Marriott North

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Austin Marriott North
3.5 of 5 Hotel   |   2600 La Frontera Blvd, Round Rock, TX 78681   |  
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Ranked #9 of 23 Hotels in Round Rock
San Antonio
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Restaurant takes forever and then some...”
4 of 5 stars Reviewed February 19, 2014 via mobile

Second visit to this Hotel in the past year. Rooms were nice as usual. Made the MISTAKE of going to the Restaurant. We were a party of 6 adults and 5 kids. We were the only guests in the place. Took an hour to get the adult meals. Kids got theirs in 30 minutes. Understaffed and overpriced is saying it nicely. Very disappointed.

  • Stayed February 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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169 reviews from our community

Traveler rating
    77
    53
    28
    10
    1
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36
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Beaumont, California
Top Contributor
178 reviews 178 reviews
48 hotel reviews
Reviews in 84 cities Reviews in 84 cities
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed February 19, 2014

From the moment we stepped into the Lobby we were impressed with the friendliness of the entire staff. They were almost effusive in their welcome and willingness to help. There are only two draw-backs: there are only two elevators to serve guests on 8 floors and the rooms are very small for a modern hotel. But they are well appointed, very clean, and comfortable.

Room Tip: "Corner rooms" do not have right angle corner windows and are no larger than the others, s...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2014 via mobile

This is an older property, lobby has been renovated, rooms are a little dated, but.....the service and cleanliness make up for it. Great service at the desk, thank you Jeremy. Very nice to see such am emphasis on customer service....that is what would keep me coming back. Nicely done.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 26, 2014

We chose to stay here because the kids wanted an indoor pool. The pool area is very nice and there is a great workout room. The pool is not big, but is plenty big for a workout or for kids to have a great time. The atmosphere is very relaxing. The rooms were nice and clean. Beds and pillows were very comfortable. The rooms and lobby could use some updating, but for this hotel for this price fit our priorities nicely. We ate breakfast at the hotel. The buffet that comes in a package is great. Oatmeal with all of the trimmings, eggs, biscuits, bagels, pastries, yogurt, and fresh fruit are available. You can order fresh waffles, pancakes, french toast or omelets. We have had great service including Lua in the restaurant. The hotel is located with easy access to I35 and I 45 with lots of restaurants and stores surrounding the hotel. This is a very convenient location. We would definitely stay here again.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hagerstown, MD
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 32 cities Reviews in 32 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 26, 2014

This is an average hotel compared to other Marriott Hotels in the chain.

The hotel was clean and quiet. The concierge lounge was very small and had limited choices compared to other Marriott's that I have stayed.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Erie
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

We stayed at this property for the Formula One Race in Austin and we were nothing shy of amazed. The staff was friendly and professional. The manager greeted us no less than three times when he saw us and made sure everything was perfect.The maintenance man not only changed a burned out lamp in our room, but returned with non-down pillows for my wife. The restaurant and front desk staff were very friendly and helpful. Although a little pricier than we normally would seek out, the hotel defines Texas hospitality. It was convenient to many great restaurants, also. A wonderful experience.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, January 2, 2014
Thank you for taking the time to share your amazing experience during your stay over the F1 event! We are thrilled to know you enjoyed the superior customer service that we are known for. From our phenomenal maintenance team, front office team and managers; we are all here to make sure that your stay exceeds your expectations. The F1 event is one of its kind and we are proud to hold it here in Austin TX.
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Hutto, Texas, United States
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 15, 2013

I had the pleasure of working with the Marriott to plan our Christmas Party for the Longhorn Corvette Club. The planning process was super smooth and easy. The night of the party went off with out a hitch. Everything was fantastic! The food was delicious, the staff (everyone from the sales/catering office to the banquet staff) went above and beyond and the entire experience was better than expected. My husband and I also stayed the night. When I made our reservation I had requested a room with 2 beds as our boys were with us. Upon check-in the only rooms they had were kings with sofabeds. I was perfectly fine with that, but they still upgraded us to a suite. The room was spotless and super comfortable! I can't say enough how much I LOVED the huge walk-in shower! The front desk staff were friendly and on top of everything. This is one of the best Marriott experiences we have had! Highly recommend.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, December 27, 2013
Thank you so much for sharing the wonderful expire you had at our hotel! We take so much pride in making our banquet events amazing and are delighted that you have taken the time to acknowledge our work. It starts with our amazing sales team over to our banquet team; everyone in dedicated to the success of your event and we are thrilled to hear that it showed during your event. As for your suite, we just upgraded all our suites with extremely large walk in shower, body jets and rain shower heads in order to make your experience phenomenal.
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Additional Information about Austin Marriott North

Address: 2600 La Frontera Blvd, Round Rock, TX 78681
Location: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Austin Marriott North 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Ranked among the best in guest satisfaction, the award-winning Austin Marriott North hotel defines superior service and amenities. The only full-service hotel in Round Rock, TX, offering a convenient location in La Frontera E-Commerce Park near Dell Headquarters, Hewlett Packard, Samsung and IBM. ... more   less 
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Also Known As:
Austin Marriott North Hotel Round Rock
Marriott Round Rock
Marriott Hotel Round Rock
Round Rock Marriott

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