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“Super Service” 5 of 5 stars
Review of Austin Marriott North

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Austin Marriott North
3.5 of 5 Hotel   |   2600 La Frontera Blvd, Round Rock, TX 78681   |  
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Ranked #9 of 23 hotels in Round Rock
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
“Super Service”
5 of 5 stars Reviewed August 11, 2013

I am in shock and have to apologise that I have not reviewed the Marriott ! The front desk is awesome , room service superb -and the bar is super - @chris and @may - nice job ! I love this hotel :) xX
I stay here 4-8 times per year..

Stayed April 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, August 18, 2013
Thank you so much for taking the time to write this awesome review!!! Its positive feedback like yours that motivates our associates to deliver “exceptional” customer service like you experienced. We do thrive for superior customer service and I am delighted you enjoyed your stay here. We hope to see you back soon!
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132 people have reviewed this hotel

Traveler rating
    61
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    20
    8
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27
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • French first
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  • Any
English first
Spring Hill, Tennessee, United States
1 review
5 of 5 stars Reviewed August 1, 2013

We stayed here over the July 4 weekend, and we couldn't have been happier. The staff at this hotel is amazing. When we arrived, there had been a miscommunication about our room type, and they immediately fixed the issue so that we didn't hardly realize it had even happened! They all knew us by name within our first hour of being there, and the breakfast buffet is TO DIE FOR. We ordered cookies and milk one night, assuming it would be chocolate chip. We were surprised by Oatmeal Raisin and decided to send them back (my nine year old just isn't a fan!). The next day, I received a call that the chef had gone out and purchased chocolate chip and some other chocolate-type cookies and baked them, and would we mind if they delivered them to our room? With the cookie delivery was fresh milk AND a sweet note from the customer service rep. We were in awe...above and beyond just isn't enough to describe the level of service we received. We were there four nights, and I just can't speak highly enough of this hotel. Clean, comfortable...just phenomenal.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 20, 2013

The front desk staff were very attentive and helpful. The hotel is going through an upgrade but limit their wook day from 9am to 5 pm as to not disturb guests. Room was comfortable with a king size bed and large table with many outlets to work. The 32" plasma TV was smaller than desired but a good assortment of cable channels.
Tub has been replaced with a Shower that was forceful and hot.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, July 22, 2013
Thank you so much for taking the time to write this detailed review!!! Our staff is what makes us so unique; we are constantly working hard to deliver implacable service. The Austin Marriott North is a great choice for business and leisure travelers. The oversized work desks and verity of electrical outlets are just a few of the many necessities we keep in mind during our upgrades. I’m delighted to hear you enjoyed your stay with us.
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Jackson, Michigan
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 19, 2013

Excellent service from desk staff. Really go out of their way to make you feel welcome to the property. Extremely comfortable beds for a good night's rest. Some noise from children in adjacent rooms, but at an understandable level.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, July 22, 2013
Thank you so much for the kind words!!! Our team truly cares about every single guest and will go above and beyond to create a memorable stay. I’m glad to hear that you enjoyed a good night’s sleep on our signature Marriott mattress. I am sorry to hear you experienced noise during your stay, at your next visit please notify the front desk and we will be more than happy to address the matter.
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Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 12, 2013

Great location if you are visiting the Dell headquarters. Hotel is very nice and the front desk staff is outstanding. They go out of their way to make you feel like a valued guest. Room walls are a little thin - I could hear my neighbors phone conversation but overall it was pretty quiet during my stay. I might have had a different experience if I had a noisy neighbor. Bed was very comfortable. They are currently doing some construction but this did not impact my stay.

Room Tip: Room walls could potentially be a concern if you have a noisy neighbor.
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, July 14, 2013
Thank you so much for taking your time and writing this awesome review!!! There is nothing better than hearing our guest wonderful feedback about our team. We would like to think that what sets us apart from our competition is our amazing team. We are sorry to hear the room wasn’t as quiet as you had expected, if you ever encounter this in your future visits please let us know and we will address the issues right away. We are looking forward to having you back at our hotel.
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Dublin, Ireland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 8, 2013

I spent five nights in this hotel. I enjoyed the room very much and the staff were excellent. I arrived very late and one of the staff organized a sandwich for me as the kitchen was closed.

However charging for WiFi in room is unreasonable. There is free WiFi in the lobby but I could not stay there for long as the fountain is quite loud and I could not concentrate on my work.

I also found the breakfast too expensive and chose to eat in the office canteen instead.

The room was very comfortable with an excellent bathroom with a large walk in shower with lots of hot water at all times.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, July 14, 2013
Thank you so much for taking the time to write such a positive and detailed review for the Austin Marriott North. We can only imagine how it feels like to be away from home for 5 nights, we are delighted to hear our staff went above and beyond to make sure that you are well taken care of. We are sorry to hear you were not able to enjoy our complementary Wi-Fi in the lobby due to the volume from our beautiful fountain. Our lounge is a great option for a quieter place to work with several electrical outlets while still enjoying our complementary lobby Wi-Fi. We’re excited to hear you enjoyed our brand new renovated bathrooms.
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Pennsylvania
Top Contributor
121 reviews 121 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 26, 2013

This is truly an excetptional Hotel with an amazing staff. They are in the process of a big renovation and as a result if you are in your room anytime between 9 pm and 5:30 pm you will have to endure a considerable amount of Jack-hammering and other construction noises. Working in the Lobby made a lot more sense during these times.

Having said that, the staff here, starting with Nina at the Front Desk, were outstanding. The Conceirge Floor staff were also exceptional.

If I am ever in Austin again, will definitely stay here - hopefully they will be done with all the construction by then.

I was put in a room with the new bathrooms and it was certainly a good update. Keep it up Marriott.

Room Tip: During construction, stay on a lower floor since a lot of the work (June 2013) seems to be on Higher...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AWLevinson, Front Office Manager at Austin Marriott North, responded to this review, June 30, 2013
Thank you so much for writing this review and for sharing your experience at our hotel with other Trip Advisor reviewers and readers. I am delighted to hear that our staff, starting with Nina, provided you with an outstanding experience it our customer centric values that set us apart from our competition .Staying on the lower floors during this time is a great tip! We are excited and looking forward to all brand new and beautiful guest rooms mid to late august. The results of the upgrading project are amazing; new walk in showers, spa vanity’s and much more. We look forward to having you back at the Austin Marriott North.
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Additional Information about Austin Marriott North

Also Known As:
Austin Marriott North Hotel Round Rock
Austin Marriott North Hotel
Marriott Round Rock
Marriott Hotel Round Rock
Round Rock Marriott
Address: 2600 La Frontera Blvd, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Round Rock
#9 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Austin Marriott North 3.5*
Official Description (provided by the hotel):
Ranked among the best in guest satisfaction, the award-winning Austin Marriott North hotel defines superior service and amenities. The only full-service hotel in Round Rock, TX, offering a convenient location in La Frontera E-Commerce Park near Dell Headquarters, Hewlett Packard, Samsung and IBM. ... more   less 
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