Hello. I am absolutely disgusted by my experience in Flix Brewhouse. I have never filed a customer complaint but my experience there this evening has made me want to voice my concern every way possible. My 3 year old son and myself planned on seeing Smurfs 2 at 6pm. I went online and bought two tickets but was refused entry because of a new policy that indicated children under 6 were not allowed to be admitted to a PG movie after 6pm. However, there was no indication of this on the Flix Brewhouse website I booked on. Also, there was another sign in the building that completely indicated a different rule - No Children under 6 were allowed entry to a G or PG movie after 9pm.This meant we should have been allowed entry. However, the manager did not honor this notice. My son was hugely disappointed and I feel that Flix Brewhouse did not correctly advertise their policy and misled me completely by advertising a different policy and not updating their website
If you own or manage Flix Brewhouse by Galaxy, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.