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“Excellent value and personable staff” 4 of 5 stars
Review of Candlewood Suites Round Rock

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Candlewood Suites Round Rock
2.0 of 5 Hotel   |   521 South IH35, Round Rock, TX 78664   |  
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Ranked #11 of 23 Hotels in Round Rock
Athens, Georgia
2 reviews
“Excellent value and personable staff”
4 of 5 stars Reviewed January 15, 2013

This property has very good features for the price and helpful desk staff. I've stayed here every time I've been in the Austin area for the past three years. The facility is clean, the beds are comfortable, and the rooms have good kitchenette appliances. I enjoy the free wifi connections as well as fitness room, laundry, and the 24-hour "pantry" by the office. That's a real plus. The desk staff have been welcoming, personable, and helpful. Special appreciation to Payne Hoover, who has shown professionalism and warm enthusiasm on my last two visits.
My only concern is that, although most or all rooms have cooking facilities, the aromas in the hallway are sometimes a little strong around dinner time. Furthermore, my particular non-smoking room smelled a bit musty. I wonder if it had been converted from a smoking room. Still, overall, I continue to enjoy my visits and plan to stay at Candlewood/Round Rock in the future.

Room Tip: As in most hotels, it may be quieter farther away from the elevator. Being a nonsmoker, I would alw...
See more room tips
  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, January 16, 2013
How very nice of you to say all the kind things about your recent stay and the staff - and for the special shout out to Payne. We appreciate our guests and love to get feedback from you. We will continue to work on the cooking aromas from other guest rooms and are glad you continue to enjoy each stay with us.

Again, thank you so much for the kind words and thank you for choosing the Candlewood Suites as your home away from home. We hope to see you again very soon!
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71 reviews from our community

Traveler rating
    36
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    6
    9
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Killeen, Texas
2 reviews
5 of 5 stars Reviewed January 1, 2013

The hotel is with in walking distance to downtown Round Rock where there are nice restaurants and bars (we enjoyed the Krave Bistro and Wine bar). The staff was extremely helpful and the room was very clean and spacious. Really enjoyed our stay at the Candlewood Suites in Round Rock.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, January 16, 2013
Thank you for takin the time to visit TripAdvisor and letting us know how we are doing. We're so glad you enjoyed your stay and hope to see you next time you are in the area! Your comments will be shared with the entire staff and we will continue to work hard so that we continue to provide great service and clean, comfortable rooms.

Thanks again!
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Round Rock, Texas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

The staff here are just great! They are very friendly and always checking to make sure you have what you need and everything is going good. They sit and talk with you and make you feel like this is your home and you not just a job to them. My children and I have loved our time here and would love to come back anytime. From the front desk to the cleaning staff my children are always talking about who has asked how their day has gone, what others are interested in, how their birthdays went, what is going on for the holidays, and just normal family things. Nikki, Renae, Payne, Mandy, Daniel, Jake, Linda, Rosalie, Russel and so many more here have made our stay the best ever. I don't have room for everyone's names but it has been a blessing and a pleasure to stay here. I'm always telling family members who think they might be coming up to stay here. I've had family that has come and stayed and loved it as well. This is where you want to be for an awesome experience and people who care.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, January 16, 2013
Thank you for recognizing the exceptional service Ranae, Payne, Mandy, Daniel, Jake, Linda, Rosalie, Russell and the rest of the team have provided you during your stay with us in Round Rock! One of our goals here is to have all of our guests feeling comfortable and happy while they stay at their home away from home.

We enjoyed having you here with us before the Christmas holidays and cannot wait to see you and your family again!

Nikki Patterson
General Manager
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Austin
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 5, 2012

My apologies to the Staff at Candlewood in Round Rock...I have been quite remiss in posting this! What can I say but WOW! I have stayed here twice...a month in July the first time when I took a new job in Austin and a week later in August I came back and stayed for nearly 4 months. I have traveled quite extensively over the years and I have never met such wonderful, caring and attentive staff as I have here. They truly care about your stay and go out of their way to do anything they can to make your experience there pleasurable. From recommending great places to eat and visit in the area to making sure your pet is happy with a treat at the front desk to the Wednesday BBQs for the guests...just outstanding!
A couple of shout outs...Daniel, the Sales Director, great guy and always there with a smile and time to chat. Nikki, the Manager, she is, by far, one of the greatest people you will ever meet. Does everything she can to accomadate you, work with you or just to see how your day is going. Peyton (I hope I remembered his name correctly. He's the tall kid usually works evenings but see him during the day as well.), if anyone is zeroed in on Customer Service and Satisfaction, this guy is! Nikki...he's definielty a keeper! Those were only some names I remember personally, but the entire staff...from maintenance to Housekeeping and everyone else really made you feel at home...a part of their family, if you will. I really can't say enough good things about them.
So, if you are traveling through the Round Rock/Austin area, make sure you stop in and see them. Best service, value and rooms for your money..the little extras they do cannot be expressed in $$, you have to experience them. So book early and book often!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, December 17, 2012
WOW! We cannot thank you enough for taking the time to complete such a wonderful review for us on TripAdvisor. Each of our team members work so hard to help ensure that all of our guests feel at home no matter how long their stay is with us and I could not be more thrilled that we were successful with your, your wife, and your furry little friend.
Your special comments about individual team members is something that I was able to share with everyone here at the hotel and it put smiles on every single one of our faces.
Thank you again!!!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012 via mobile

We are husband/wife business owners needing a place away from home for concentrated business planning without distractions. Candlewood Suites was ideal! Spacious enough for the two of us to move around, and also work with two laptops. Staff was friendly and unintrusive. Having the mini kitchen made it easy for us to work longer without having to break for meals out. Will be looking forward to next meeting here!

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, December 4, 2012
We are so very glad you chose the Candlewood Suites in Round Rock for your lodging needs and thank you for the great things you had to say about the team members and the property. We appreciate all types of comments on what we are doing well and areas we may need to work on and it is a great start to the day to be able to share your wonderful comments with all team members.
Thank you for taking the time to visit TripAdvisor and give us a review. We hope to see you next time you need that concentrated business planning or just to get away!

Nikki Patterson
General Manager
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Weatherford, Texas
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 20, 2012

We always use this candlewood when we are in the area, Daniel Castorino Helps us find the perfact room for our needs and goes out of his way to help in any way he can! Rooms are very nice and smell clean! We will always use this hotel! thanks Guys and Keep Up The Great Work!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, November 26, 2012
We are so happy you enjoyed your stay with us in Round Rock! All the team members work hard to exceed expectations and make each guest feel comfortable and at home at the Candlewood Suites. Thank you so much for your kudos and we hope to see you next time around!
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Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 12, 2012

The staff is very friendly and customer service minded. When asked for a good sports bar recommendation, we were directed to the perfect place. Our room was clean and well maintained. This is definitely a place you want to stay if you're in Round Rock!

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, November 14, 2012
Your comments are very much appreciated. Thank you for your generous review! We hope that your team did well in their sports meet and hope to see you again next time you are in the Austin-Round Rock area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Round Rock 2*
Number of rooms: 98
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites

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