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“Felt like home” 5 of 5 stars
Review of Candlewood Suites Round Rock

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Candlewood Suites Round Rock
2.0 of 5 Hotel   |   521 South IH35, Round Rock, TX 78664   |  
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Ranked #9 of 23 hotels in Round Rock
Austin, Texas
1 review
“Felt like home”
5 of 5 stars Reviewed April 28, 2012

Recently, my daughter and I were in the midst of moving and found out our new place wouldn't be ready for almost a month. I went into panic mode, to say the least. Since this was going to be a long-term stay, we needed to find a place that would accommodate the two of us AND our dog, be affordable and provide all the comforts of home.

Candlewood Suites in Round Rock not only met our needs but surpassed all expectations. The staff took the time to get to know us and made our stay warm and inviting. They even took the time to get to know our dog and would call him by name when they would see him.

The rooms were comfortable and spacious.....the bed was more comfortable than mine at home! The small kitchen was the perfect size for any traveler.

I highly recommend this hotel to anyone traveling.....or someone just wanting to get away for a few days.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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58 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Ft Worth
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 18, 2012

Nice, clean, large, comfortable, quite, friendly staff... Dont know what else to say. I drive a truck and will stay here now when in the area.

The only bad thing that I can think of is the lack of restaurants within walking distance.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 13, 2012

We had a very nice, if short, stay at the Candlewood Suites Round Rock a couple weeks ago. Rooms were nice and clean and staff was very friendly and attentive. We arrived very late but the night staff were right there to take care of us. The following day, the staff recommended an excellent Tex-Mex place in the area where we had lunch. Bed was comfortable and the room completely suited our needs. Easy on-off from IH35. Would definitely recommend this hotel to the business traveler.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2011

Have been staying at this property since the middle of August. Called the hotel at around 2am on the day that I was supposed to check in to ask if there was anyway that we could check in early because we would be in town around 5am and had been on the road for 3 1/2 days. They were able to accomodate me immediately and we were able to check in around 5am that morning.

The property is very clean and they do take the safety of their guests seriously. Yes, there are trains that run near the hotel but honestly, after a couple of days they become background noise and you just don't hear them that often.

I have had to have maintenance come in to the room a couple of times and each time they have been very courteous and gotten the issue fixed quickly.

The people who work at the hotel are awesome. I only had an issue with one person but that was fixed quickly. They do free dinner on Wednesday nights for the guests (lately it has been BBQ or pizza).

I like that they get to know their guests too. They know my daughter's name and that she is in 2nd grade and what she likes and doesn't like. On Wednesday night dinners they always have a little treat for her.

Oh - and did I mention that they allow pets? We brought our two cats with us and they have opened their arms to them. They like to sit in the windowsill and enjoy the sun and people have commented that they can see them and they look so happy in the sun.

i would definitely recommend this property to anyone who is coming to Round Rock.

  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Richland Hills, Texas, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 22, 2011

We arrived after midnight. The staff was bright and cherry and welcoming. We got to our room and saw that it only had one bed, our mistake when we booked the room. The staff iimmeditaly moved us to a new room. The room was sparkling clean, Throughout our entire stay, the staff was friendly and helpful. We are visiting college campus in the area, so not very familar wth the area. Its a great location, we went to a Saltgrass and discovered a great Flix Brewhouse all within 10 miles of the hotel. We have two more campuses to visit, and we will definately use this hotel on our return trips!

  • Stayed October 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, November 17, 2011
Thank you Diana for such a wonderful review! I am so happy that the staff was one of the highlights of your stay and that they were able to assist you. We hope to see you soon on your return visits to the area and good luck choosing the perfect college!


Sincerely,

Nikki J Patterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penampang, Sabah, Malaysia
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 19, 2011

1. Very near to my work place. :)

2. Very good price.

3. Very good receptionist service.

4. Very clean and neat and spacious room!.

5. Amnenities are perfect! (Complete kitchenware for use, Internet very fast, convenient to drive to shops around it.)

6. Very comfortable bed.

7. Very sweet and friendly receptionist ;)

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nikki P, General Manager at Candlewood Suites Round Rock, responded to this review, November 17, 2011
We are so happy to hear all the great things you've said about the Candlewood Suites! We take a lot of pride in our amenities and the value they offer our guests. Thank you for your wonderful comments and we hope to see you on your next visit to Round Rock.

Sincerely,

Nikki J Patterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
283 reviews 283 reviews
174 hotel reviews
Reviews in 95 cities Reviews in 95 cities
317 helpful votes 317 helpful votes
2 of 5 stars Reviewed September 21, 2011

Overall this Candlewood Suites is not somewhere I would stay again. I normally prefer Holiday Inn Express or Hampton Inn or Hilton Garden Inn when choosing a mid range hotel, an extra Priority Club brand to get some bonus points, I chose to stay here even though I am not a fan of the brand.

The deal breaker for me, that is the main reason I will not come back.....noise, noise, noise. Traffic noise all night, Trains blowing horns all night, banging doors from nearby units...slamming doors, etc.

I knew I would have fewer perks, but would also have all I needed for the night. Candlewood is a designed as a limited service extended stay so do not expect your typical mid range business traveler perks. This location appears clean but use lots of chemical deodorizers. The staff not particularly friendly, but not rude either. If you know what to expect with the Candlewood brand you might be happy with a stay here if the price is right.

I would imagine in most instances you would have a car at this location as I did. If you do not have a car there are not really any dining options in a safe walking distance. With a car you have nearly unlimited options within 10 minutes.

This Candlewood, as all others, does not have front desk staff from 11pm till 7am, though they do say that they have on site staff all the time. I booked a one bedroom and that is what I was given. My Priority Club Platinum profile says High Floor, away from elevator, and I was first assigned to a first floor room near the elevator. Since it was only for one night, I would have stayed, but the room reeked of a mix of cigarette smoke and strong deodorizer...not good. I asked for a room change and got a room away from the elevator that at least smelled fresh. If you are staying for more than one night there is limited housekeeping service.

The room and common areas were clean though a bit dated. All rooms have a nice size fridge, microwave, sink, kitchenware, microwave, and kitchen table. The room has a work desk, leather chair, and Queen size bed. The bed was comfortable. The studio rooms are not very large, but are comfortable. The one bedroom I was in was like a small apartment. The climate control system worked well, and the blower can be set to on for white noise while still using the air conditioning, but they have a rigged up vent system from the wall unit to the bedroom...not the best at airflow. The room has a TV, VCR, DVD Player, CD player, etc. The TV in the bedroom was a old CRT style TV but had plenty of channels CD. The remote control in the bedroom did not work, and none of the alarm clocks had current time on them. The free wifi service was easy to connect to and was relatively fast for a hotel. Carpet, furnishing's linens, and furniture are all clean but showing some wear and tear.

As for the common facilities, they have quite a few unique offerings. Outside there is a nice sitting area with a gas grill available. (No pool at Candlewood.) Inside, they have a small but sufficient workout room with treadmill, weight machine, bikes, and some other equipment. The equipment was a bit dated, but seemed to be in good working order. They have free use of washers and dryers to do your laundry. They also have an honor system for convenience foods - just choose and charge to your room or pay cash, but unlike most Candlewood's this one has a horrible pantry with limited selection and many of the dairy items were out of date. They offer free video and DVD checkout.

One major thing that I always find lacking at Candlewoods (thus the reason I do not choose them for business trips often) is that they do not have a business center or guest printer. This location at least made a better offering and had a PC and printer in the lobby.

For a cheap stay, this would be an acceptable location if it were not for the noise....with the noise and the dated property, I will look for other options.


.

Room Tip: Ask for a room away from the trains and traffic noise.
See more room tips
  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Round Rock

Address: 521 South IH35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 23 hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Round Rock 2*
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites

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