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“2 day stay.” 3 of 5 stars
Review of Wingate by Wyndham Round Rock

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Wingate by Wyndham Round Rock
3.0 of 5 Hotel   |   1209 North IH 35, Round Rock, TX 78664   |  
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Ranked #18 of 24 Hotels in Round Rock
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475 reviews from our community

Traveler rating
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    113
    69
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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  • Portuguese first
  • Spanish first
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English first
Lutz
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed August 6, 2014

The rate was good including breakfast. Pictures were deceiving. This is a very tired hotel. First red flag, diry entryway. First thing I check is for bedbugs. Second red flag. Gym is 2 machines, no weights. That was the third red flag. No HBO. Air conditioner did not work right. Stayed one night out of three. Moved to the Hilton. A hundred times better.

Room Tip: Don't stay here.
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  • Stayed June 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock, responded to this review, August 7, 2014
Dear Guest,
I am sorry to hear that your recent stay was not a pleasant one. Since your stay in June we have upgraded our television channel selection to include more channels, but we have always provided HBO and need to look into why it was not available on the television in your room. Thank you for the suggestion to provide more types of work out equipment. The room air conditioners are routinely serviced throughout the summer months , but I apologize that it was not working well during your stay. I will address these concerns with the managers of mantinence and housekeeping immediatley and take steps to improve in these areas.Thank you again for taking the time to let us know how we can improve.
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Palestine, Texas
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

I stayed two nights for a conference. All in all Wingate is good value for the room rate. I did experience a rather unpleasant surprise when I pulled back my sheets and the sheets had obviously not been changed. I asked the front desk clerk to come and inspect it and she did and immediately changed me to another room and also sent a young man down to help me relocate my luggage. The room she relocated me to was clean. The food at the conference was exceptionally good. The property could use some basic upgrading. The microphones cut in and out and it was terribly distracting. Managements response was the connections in the michs were loose and they tried to tape the batteries in place but it did no good. This could be a real deal breaker for conferences so I hope they get this resolved properly and soon. I have attended meetings here several times over the years and it appears some measures need to be taken to restore Wingate to a higher level of customer experience as in years past.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wingate by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobinBeadles, Manager at Wingate by Wyndham Round Rock, responded to this review, August 7, 2014
Dear Guest,
Thank you for your business and for taking the time to alert us on the issues encountered that were not satisfactory during your visit both in the guestroom and conference center.
We certainly want to provide an excellent environment for meetings to run smoothly and are currentlly upgrading the sound system in the conference center. It seems that we did have a mishap with some new equipment and we are correcting that problem.I am happy to hear that you enjoyed the catered meals during your conference. Thank you again for your comments we want and need our guest's feedback and I assure you that the matters brought to our attention will be remedied .
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Additional Information about Wingate by Wyndham Round Rock

Address: 1209 North IH 35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wingate by Wyndham Round Rock 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more   less 
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Also Known As:
Wingate By Wyndham Round Rock Hotel Round Rock
Wingate Round Rock
Wingate Hotel Round Rock

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