Stayed here for a event in the convention center on their property. Property was about 1/2 full judging from parking lot.
* Three glaring blood stains on my bed blanket (cleaning issue) (Got a free night stay for that) Did I mention disgusting?
* Loose towel bar hanging off wall in bathroom
* Toilet rocks back and forth and not tightly connected to bathroom floor (Ride them doggies, partner!)
* Bathroom ceiling fan hanging off ceiling
* Shoddy work throughout the room (trim with 1/4" gap on bathroom door, wall corner carpet comming off the wall, etc.)
* Stained carpet in the halls, carpet bubbling up as a trip hazard in the hallways, carpet ripped where the seems are sewed together
* Tears and stains on hall wall paper through out the facility
* Management makes up excuses for the properties faults and problems - good luck finding the manager.
* Odd funny grandma's house "smell" throughout the property.
* Beds are not new temperpedic soft beds of any brand. HARD AS A ROCK!
* Pleanty of fast food and resturants within 1 mile radious of the hotel
* Easy access on and off Hwy 35
A staff member explained the property is owned by several out of state business men from New York (FRANCHISE!) who suck out all the profits and have no clue how to run a hotel. BOY DOES IT SHOW!
Prime problems in my opinion:
Cleaning staff is thin and has to cut corners
Maintainence staff is streatched to the limit and has to cut corners
Owners have no clue what they are doing. Judging by the repairs and renovations, somebody went with the low bid.
I will never, ever, stay at a Wingate Property again.
I tend to stay at Marriot companies or La Quintas (which also seem to be going downhill).
- Official Description (provided by the hotel):
- The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more less
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- Also Known As:
- Wingate By Wyndham Round Rock Hotel Round Rock
- Wingate Round Rock
- Wingate Hotel Round Rock