I was in town for a business meeting but I brought along my family and we had a nice room. On the second day, the a/c started spitting out water, lol. The other funny thing was that the toilet seat was shorter than the toilet, so my wife and daughter thought it was odd. But, I contacted from desk and told them about the a/c and they put in me in the same room, two floors up and even offered to move all my stuff. (I called while we were on our way to dinner!) They guy that worked the front desk was very friendly and when we came in from dinner, came out and spoke to us and was just very nice young man. I would stay here again for sure.