We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I would probably stay here again.” 4 of 5 stars
Review of SpringHill Suites Austin Round Rock

Save Saved
You added SpringHill Suites Austin Round Rock to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
SpringHill Suites Austin Round Rock
3.0 of 5 Hotel   |   2960 Hoppe Trail, Round Rock, TX 78681   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #18 of 23 hotels in Round Rock
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“I would probably stay here again.”
4 of 5 stars Reviewed May 29, 2013

Overall, the hotel seemed pretty clean with the exception of the indoor pool/hottub. The staff was nice and accommodating. The location is good, but a little tricky getting into the parking lot from the highway. You really have to pay attention and follow the signs.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review, July 18, 2013
Hi Hubenak,

Thank you so much for your review! We pride ourselves on having a clean property so thank you for that comment. I have looked into our pool area and will make sure that we keep a close eye on it.

Thanks again for your comment and we look forward to having you stay with us again!

Cara Englishbee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

60 people have reviewed this hotel

Traveler rating
    16
    26
    8
    8
    2
See reviews for
24
10
2
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
TX
Top Contributor
147 reviews 147 reviews
49 hotel reviews
Reviews in 74 cities Reviews in 74 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed April 11, 2013

Stay here on a regular basis. Easy access to several nearby restaurants. Always found the property to be clean & well-maintained. Instant hot water from the sink faucet was appreciated and eco-wise.

Room pricing ~ $110 - $120 has always been appropriate for the location & quality, except during the annual SXSW gouging.

Breakfast spread a slight notch above the other self-serves such as Hampton.

Misses are no foam pillows, an alarm clock that didn't want (or I couldn't decipher how) to spring forward into DST, and the room layout that puts the bed right next to the somewhat noisy A/C unit. While I appreciate ambitious maid service, they muster up their carts in the first floor hallway during breakfast hours leading to dodge-a-cart.

Overall, the plusses win out.

Stayed April 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review, July 18, 2013
Good Afternoon Tradi_Travel!

Thank you so much for your review! I am so happy that you have enjoyed your stay with us. I will be working with our housekeeping staff, in regards to the housekeeping carts! Also, feel free to let me know when you are here next time and we will work on the alarm clocks, together. :)

Come back and see us soon!

Thank you,

Cara Englishbee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 10, 2013

I was passing through late on business, so I didn't utilize much of the amenities. Prompt check-in, clean room, quite room, comfy bed and pillows. Breakfast was sufficient, but not great. The juice machine didn't work, and the coffee was not good. But overall I was pleased.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cara E, Manager at SpringHill Suites Austin Round Rock, responded to this review, July 18, 2013
Hi Threesa,

Thank you so much for your review! We are so happy that you decided to stay with us, in April!
We have made some changes to our breakfast program and would love to have you back and see if it meets your needs.

Thank you again and have a great day!

Cara Englishbee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clinton, New Jersey
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 4, 2012

I typically choose Mariott hotels, specially the springhill suites. This place is not up to the standard of the rest. First I checked in late so to be honest I didnt give them a chance to fix any of my complaints, plus when I got there It was 1am and I just wanted to sleep. the room wasnt the cleanest. I thought the tub looked a bit dirty, i scrubbed it out with a hotel towel and their free shampoo. the toilet had that hard water stain ring that was pretty big, so either no one has been in the room for a while or no one has cleaned the toilet in a while. The bed was lumpy and the pillows felt like there was no filling at all i stacked 3 of them to creat the thickness of 1 pillow. Breakfast was no good. The coffee was so watered down after a couple sips i threw it out, eggs were so watery and full of cheese i couldnt eat them. fruit was rotten, etc etc. Long story short avoid this place!

Room Tip: Avoid this place until they clean up their act
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Manager at SpringHill Suites Austin Round Rock, responded to this review, September 7, 2012
Dear jdrambo,

I am so sorry that your stay with us was less than satisfactory. It appears that we definitely failed in your case when it comes to your experience with houskeeping and breakfast. Management reviews all comments with our entire team as we continuously strive to provide a positive experience for all of our guests all of the time.

Once again, we are terribly sorry that your stay with us did not meet your expectations. We appreciate your feedback as it helps to improve and provide a better experience. We hope you will come back and give us another try in the future.

Sincerely,

Brent Hageman
Front Office Manager
Springhill Suites Round Rock
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed September 4, 2012

Stayed here one night when my daughter had a soccer tournament in town Labor Day weekend. Good: rate, free breakfast, fridge and microwave in room, everything seemed clean. Not so good: unimpressive lobby. My husband thought the bed was not so comfortable but my daughter and I slept well. I liked the half wall dividing the couch/kitchen/desk area from the 2 beds and bath area. We came back from the first game at 10:15 Sunday morning and were glad to see the breakfast area was still stocked, even though it was supposed to close at 10. We sat around for awhile, and it was nice not to be bothered or rushed by staff. Easy checkout.

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Front Office Manager at SpringHill Suites Austin Round Rock, responded to this review, September 6, 2012
Dear SRAinSA,

Thank you for your recent review of our hotel! Thank you for your comments about our breakfast and cleaning staff, I will pass your review on to them. Thank you for choosing our hotel. We hope to see you and your family again in the near future!

Sincerely,

Brent Hageman
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
1 review
2 of 5 stars Reviewed August 19, 2012 via mobile

Just a bad night stay. The window leaked all night and kept waking me up with the constant dripping. When we woke up the paint on the wall had all bubbled up. Ewww. Not good! They offered to have maintenance come up but my son was sleeping still and seriously, what could they have done about it at that time. The elevators were out of order af then not working very well and had to be reset. The hot tub smelled like a wet dog! Really nasty even my 8 year old commented on it. last but not least they had a convention or something going on and our room was directly above them. They played their music really loud and you could hear them cheering and clapping. They were just really loud. You could hear it everywhere in the room. I am not one to complain and if just any one of these had happened individually that would have been fine, but to have all of them happen at one time was a little annoying.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Front Office Manager at SpringHill Suites Austin Round Rock, responded to this review, August 31, 2012
Dear gottagoTexas,

Your disappointment in your stay was our mistake and I would love to make it up to you. We have addressed your concerns with our maintenace staff. I appreciate you bringing them to our attention. We are having our maintenance staff double check the seals on the windows so that the issues you had do not reoccur. We have also reevaluated our process on the types of groups we allow to use the meeting space.

Consistency is a must in guest service and I sincerely apologize that we have let you down. I hope you can reach out to me at your convenience to discuss this further and give us another chance to renew your trust in us.

Sincerely,

Brent Hageman
Front Office Manager
Springhill Suites 512-733-6700
brenthageman@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aubrey, Texas, United States
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2012

I just stayed there 2 nights fri. and sat. Memorial Day Weekend. Easy Check in and out. Room was clean and very comfortable. Breakfast was good - many choices. Even though the Hotel was completely booked it was very quiet (loved that!). Staff was friendly and helpful. I would stay there again in a heartbeat.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, General Manager at SpringHill Suites Austin Round Rock, responded to this review, June 5, 2012
Wow, I'm so glad to hear you had such a great experience at our hotel! We strive to make every guest experience a positive one, and I'm glad to hear we were able to do that for you! Thank you so much for taking the time to write a review. See you next trip!

Adrianne Fobert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to SpringHill Suites Austin Round Rock? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about SpringHill Suites Austin Round Rock

Address: 2960 Hoppe Trail, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 23 hotels in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin Round Rock 3*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Booking.com, Expedia, Orbitz, Marriott, Tingo, Hotels.com, BookingOdigeoWL and Venere so you can book your SpringHill Suites Austin Round Rock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Austin Round Rock Hotel Round Rock
Springhill Suites Round Rock

Owners: What's your side of the story?

If you own or manage SpringHill Suites Austin Round Rock, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.