Compared to similar quality/priced hotels in the area, this was not the best experience. The staff needs training, breakfast was mediocre, and the room amenities could be upgraded. Good thing we only stayed one night.
The front desk staff, while friendly, were not the most knowledgable. I ordered one of the hotel packages and when I requested to redeem it, got blank stares. They clearly did not know the services their hotel offered, couldn't figure it out so we left empty handed.
While the bed was comfortable, the provided sofa bed is not one to sleep in if you want a good nights sleep. Make sure to ask for a roll out bed or just reserve a double bed room.
Springhill should be ashamed of the breakfast provided the morning of our stay. The selection/quality was limited and not appetizing. The little oatmeal that was available was raw and cold.
Next time we have an overnight stay, we will be staying at a different hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for bringing attention to this issue. Since your review we have made adjustments to our packages and trained our staff accordingly. I am very sorry that your experience at our hotel was not what you had expected. I would love to be able to make it up to you and your family. Please give me a call at the hotel directly, let me know which package you had and I would love to be able to provide you with those ameneties free of charge next time you are in the Round Rock area. I appreciate your honest assessment of our complimentary breakfast. We do provide our standards for our brand, and we always look for any suggestions that could help us in determining additional items that our guests would like to enjoy. Please know we have re-vamped our breakfast and I hope that next time you stay with us you find it to be of better quality. Thank you again for taking the time to let us know how we can improve, and thank you for your loyalty to Marriott. I hope to hear from you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.