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“Not nearly as nice as other Springhill Suites” 2 of 5 stars
Review of SpringHill Suites Austin Round Rock

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SpringHill Suites Austin Round Rock
3.0 of 5 Hotel   |   2960 Hoppe Trail, Round Rock, TX 78681   |  
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Ranked #20 of 23 Hotels in Round Rock
Clinton, New Jersey
Top Contributor
69 reviews 69 reviews
12 hotel reviews
Reviews in 31 cities Reviews in 31 cities
30 helpful votes 30 helpful votes
“Not nearly as nice as other Springhill Suites”
2 of 5 stars Reviewed September 4, 2012

I typically choose Mariott hotels, specially the springhill suites. This place is not up to the standard of the rest. First I checked in late so to be honest I didnt give them a chance to fix any of my complaints, plus when I got there It was 1am and I just wanted to sleep. the room wasnt the cleanest. I thought the tub looked a bit dirty, i scrubbed it out with a hotel towel and their free shampoo. the toilet had that hard water stain ring that was pretty big, so either no one has been in the room for a while or no one has cleaned the toilet in a while. The bed was lumpy and the pillows felt like there was no filling at all i stacked 3 of them to creat the thickness of 1 pillow. Breakfast was no good. The coffee was so watered down after a couple sips i threw it out, eggs were so watery and full of cheese i couldnt eat them. fruit was rotten, etc etc. Long story short avoid this place!

Room Tip: Avoid this place until they clean up their act
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Manager at SpringHill Suites Austin Round Rock, responded to this review, September 7, 2012
Dear jdrambo,

I am so sorry that your stay with us was less than satisfactory. It appears that we definitely failed in your case when it comes to your experience with houskeeping and breakfast. Management reviews all comments with our entire team as we continuously strive to provide a positive experience for all of our guests all of the time.

Once again, we are terribly sorry that your stay with us did not meet your expectations. We appreciate your feedback as it helps to improve and provide a better experience. We hope you will come back and give us another try in the future.

Sincerely,

Brent Hageman
Front Office Manager
Springhill Suites Round Rock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

Traveler rating
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    9
    9
    2
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
San Antonio, TX
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 of 5 stars Reviewed September 4, 2012

Stayed here one night when my daughter had a soccer tournament in town Labor Day weekend. Good: rate, free breakfast, fridge and microwave in room, everything seemed clean. Not so good: unimpressive lobby. My husband thought the bed was not so comfortable but my daughter and I slept well. I liked the half wall dividing the couch/kitchen/desk area from the 2 beds and bath area. We came back from the first game at 10:15 Sunday morning and were glad to see the breakfast area was still stocked, even though it was supposed to close at 10. We sat around for awhile, and it was nice not to be bothered or rushed by staff. Easy checkout.

Stayed September 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Front Office Manager at SpringHill Suites Austin Round Rock, responded to this review, September 6, 2012
Dear SRAinSA,

Thank you for your recent review of our hotel! Thank you for your comments about our breakfast and cleaning staff, I will pass your review on to them. Thank you for choosing our hotel. We hope to see you and your family again in the near future!

Sincerely,

Brent Hageman
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
1 review
2 of 5 stars Reviewed August 19, 2012 via mobile

Just a bad night stay. The window leaked all night and kept waking me up with the constant dripping. When we woke up the paint on the wall had all bubbled up. Ewww. Not good! They offered to have maintenance come up but my son was sleeping still and seriously, what could they have done about it at that time. The elevators were out of order af then not working very well and had to be reset. The hot tub smelled like a wet dog! Really nasty even my 8 year old commented on it. last but not least they had a convention or something going on and our room was directly above them. They played their music really loud and you could hear them cheering and clapping. They were just really loud. You could hear it everywhere in the room. I am not one to complain and if just any one of these had happened individually that would have been fine, but to have all of them happen at one time was a little annoying.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Front Office Manager at SpringHill Suites Austin Round Rock, responded to this review, August 31, 2012
Dear gottagoTexas,

Your disappointment in your stay was our mistake and I would love to make it up to you. We have addressed your concerns with our maintenace staff. I appreciate you bringing them to our attention. We are having our maintenance staff double check the seals on the windows so that the issues you had do not reoccur. We have also reevaluated our process on the types of groups we allow to use the meeting space.

Consistency is a must in guest service and I sincerely apologize that we have let you down. I hope you can reach out to me at your convenience to discuss this further and give us another chance to renew your trust in us.

Sincerely,

Brent Hageman
Front Office Manager
Springhill Suites 512-733-6700
brenthageman@gmail.com
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Aubrey, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2012

I just stayed there 2 nights fri. and sat. Memorial Day Weekend. Easy Check in and out. Room was clean and very comfortable. Breakfast was good - many choices. Even though the Hotel was completely booked it was very quiet (loved that!). Staff was friendly and helpful. I would stay there again in a heartbeat.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, General Manager at SpringHill Suites Austin Round Rock, responded to this review, June 5, 2012
Wow, I'm so glad to hear you had such a great experience at our hotel! We strive to make every guest experience a positive one, and I'm glad to hear we were able to do that for you! Thank you so much for taking the time to write a review. See you next trip!

Adrianne Fobert
General Manager
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Naples, Florida
Top Contributor
200 reviews 200 reviews
81 hotel reviews
Reviews in 88 cities Reviews in 88 cities
189 helpful votes 189 helpful votes
4 of 5 stars Reviewed May 27, 2012

I am a big fan of Springhill Suites and stayed here for a couple nights in January. The hotel was clean and modern with a very friendly staff. The hotel is just off the highway and offers convenient acces for doing business in the Round Rock/North Austin area. The hotel itself is a good value with modern amenities. It is a pretty typical Springhill Suites and would not be a disappointment.

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, General Manager at SpringHill Suites Austin Round Rock, responded to this review, June 5, 2012
Thank you so much choosing our hotel and for taking the time to write a review of the SpringHill Suites in Round Rock. We appreciate all feedback and look forward to seeing you again in the future.

Sincerely,
Adrianne Fobert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 15, 2012

Compared to similar quality/priced hotels in the area, this was not the best experience. The staff needs training, breakfast was mediocre, and the room amenities could be upgraded. Good thing we only stayed one night.

The front desk staff, while friendly, were not the most knowledgable. I ordered one of the hotel packages and when I requested to redeem it, got blank stares. They clearly did not know the services their hotel offered, couldn't figure it out so we left empty handed.

While the bed was comfortable, the provided sofa bed is not one to sleep in if you want a good nights sleep. Make sure to ask for a roll out bed or just reserve a double bed room.

Springhill should be ashamed of the breakfast provided the morning of our stay. The selection/quality was limited and not appetizing. The little oatmeal that was available was raw and cold.

Next time we have an overnight stay, we will be staying at a different hotel.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, General Manager at SpringHill Suites Austin Round Rock, responded to this review, May 22, 2012
Thank you for bringing attention to this issue. Since your review we have made adjustments to our packages and trained our staff accordingly. I am very sorry that your experience at our hotel was not what you had expected. I would love to be able to make it up to you and your family. Please give me a call at the hotel directly, let me know which package you had and I would love to be able to provide you with those ameneties free of charge next time you are in the Round Rock area. I appreciate your honest assessment of our complimentary breakfast. We do provide our standards for our brand, and we always look for any suggestions that could help us in determining additional items that our guests would like to enjoy. Please know we have re-vamped our breakfast and I hope that next time you stay with us you find it to be of better quality. Thank you again for taking the time to let us know how we can improve, and thank you for your loyalty to Marriott. I hope to hear from you!
Sincerely,
Adrianne Fobert
General Manger
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Las Vegas, Nevada
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 19, 2012

We stayed here for a few nights in January while on a relocation scouting trip. The hotel was extremely clean, quiet and comfortable! When we first checked into our room I was afraid that it would be loud because we were behind the elevator and across from an ice maker- but we never once heard any noise from those amenities! We experienced great service and will absolutely stay here in the future! My kids enjoyed the indoor pool and as a mom, I greatly appreciated the mini fridge and microwave. The only negative aspect was the window unit heater- it is loud and we had to run the fan constantly in order to not be woken each time the heat kicked on.

Room Tip: we liked being on the top floor and it was super quiet.
See more room tips
  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shsrr, Manager at SpringHill Suites Austin Round Rock, responded to this review, October 3, 2012
Dear bohste,

Thank you for staying with us and writing a review of our hotel. I will pass along to our staff your comments about our service. We are glad that your stay was quiet and that your family enjoyed our pool. We hope to see you again soon!

Sincerely,

Brent Hageman
Front Office Manager
Springhill Suites Round Rock
512-733-6700
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Austin Round Rock

Address: 2960 Hoppe Trail, Round Rock, TX 78681
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 23 Hotels in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Austin Round Rock 3*
Number of rooms: 104
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Also Known As:
Springhill Suites Austin Round Rock Hotel Round Rock
Springhill Suites Round Rock

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