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“Finest of service” 5 of 5 stars
Review of Staybridge Suites Austin-Round Rock

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Staybridge Suites Austin-Round Rock
3.0 of 5 Hotel   |   520 I-35 South, GPS address 520 S. Morrell ST, Round Rock, TX 78681   |  
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Ranked #3 of 23 hotels in Round Rock
Rockdale, Texas
2 reviews
2 helpful votes 2 helpful votes
“Finest of service”
5 of 5 stars Reviewed February 24, 2013

We stayed at the Round Rock, TX Staybridge Suites for a week while my wife had surgery and the service was just outstanding also. They had a little guy doing the breakfast named Jairo and he and Brandon (GM) were just excellent. They even asked if there was anything they could do for my wife and our bed since she had back surgery. This should be a flagship hotel for training new GM's and staff due to their attention to customer service.

Thanks again,

Richard & Angie Dry

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAGMRR, General Manager at Staybridge Suites Austin-Round Rock, responded to this review, February 25, 2013
It is always a pleasure to serve you and your wife. We consider you a part of our Staybridge family of guests. We always look forward to your visits.
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177 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

My husband and I wandered into the Staybridge on a Sunday night and found several unexpected surprises: wonderfully kind staff, great prices, a king suite with full size refrigerator, microwave and stovetop (and silverware/plates, etc.), a comfortable bed...I almost wish we were staying longer. It's a great location if you need to pop into Austin (which we did) but don't want to be in the city. And each morning, you're greeted by a full hot breakfast and newspapers (included in the room rate). A winner for any traveler - business or leisure - going through the Austin area.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAGMRR, General Manager at Staybridge Suites Austin-Round Rock, responded to this review, February 21, 2013
Thank you for taking the time to write about your experience. All of the reasons you have stated in your review have caused us all to fall in Love with Staybridge Suites! Staybridge truly is a hidden gem. It's a great place to have a SWEET Suite! We look forward to serving you in the future.
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Round rock
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 17, 2013

Do not stay here. My purse and car keys were stolen from our room. Police recommended we move to different location to prevent our cars from being stolen as well... Police are currently doing investigation, including an unaccounted entry to our room while we were out. When we checked out, general manager Brandon [--] charged us $20/night extra proactive, since we left 1 week prior to our 30 day stay/rate.

Stayed February 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAGMRR, General Manager at Staybridge Suites Austin-Round Rock, responded to this review, February 24, 2013
We are sorry that you experienced a problem during your stay. The hotel and the police have completed an investigation and agreed that the staff nor the hotel had any involvement in the disappearance of your things. It is the policy of the hotel to only issue keys to registered guests. Our investigation conclusively established no one but the registered guest was ever issued a key. We are sorry that you had to move hotels but according to the Round Rock Police Department of Internal affairs they did not recommend this as it is a very rare situation for things like this to occur in our area. Round Rock is rated one of the safest cities to live in the United States for its size.
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National City
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2013

One of my good friends was having her bachelorette party in Austin. I luved the Staybridge in Irving, TX so I thought this would be the same..ummm no. One queen bed in the room. Really I needed a room with 2 beds and the FD agent says theres a couch. Umm ok. At least there is decent breakfast. Disappointed that there is no hot tub but there is a pool.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAGMRR, General Manager at Staybridge Suites Austin-Round Rock, responded to this review, February 13, 2013
I am so sorry you had a bad experience. We are always working to improve our product and service to our guests. I hope you will come back and see improvements on the next visit.
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Marshfield, Wisconsin
1 review
5 of 5 stars Reviewed February 6, 2013

Wonderful place and felt like home. Food was great. Service was great. Price was right.
Beds were very nice. We had ample places to walk our dog. We were pleased with our stay and recommend the place for anyone that wants a quiet place to stay.

Room Tip: Once you get the hang of the roads and traffic with the one way streets, you can master getting to a...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAGMRR, General Manager at Staybridge Suites Austin-Round Rock, responded to this review, February 13, 2013
I want to thank you for taking time to write a review. You are the reason we love what we do. It's always a pleasure to serve you!
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Arlington, Texas
Senior Contributor
43 reviews 43 reviews
40 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed January 24, 2013 via mobile

If you happen to get this hotel on Priceline for $60 or less you may think you got a good deal but they obviously save the finest rooms with a Quien Bed (what hotel has a room with only one queen bed anymore???) next to the elevator shaft and tv with only the basic channels - you get what you pay for. If you paid for a room off the website you paid to much for this Extended Stay look-a-like hotel. Cheap throughout - if by yourself and staying one night only this place is ok other than that stay at the Residence Inn a couple miles closer to Austin!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Austin-Round Rock, responded to this review, January 29, 2013
Dear BrianTheTraveler77,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. Please accept my sincere apology for the shortcomings you experienced during your stay and we regret our hotel did not live up to your expectations. It is also disappointing you found the rooms, facilities and amenities you received less than satisfactory. I have taken note of your valuable comments, all the good, the bad and the opportunities to improve, as these enables us to target problem areas and take actions accordingly.

Again, thank you for staying with us and providing us with a candid feedback.

Sincerely,

Zelyn N
Case Manager
IHGCare
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Merkel, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2013 via mobile

On i35, close to restaurants and lots of shopping. Nice area, lots of lodging choices in that area. Bathroom tiny. Next Door to train track. Probably not good for light sleeper. Staff was friendly and helpful.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMAGMRR, General Manager at Staybridge Suites Austin-Round Rock, responded to this review, February 13, 2013
Thank you for your response. We are glad we were able to serve you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Staybridge Suites Austin-Round Rock

Address: 520 I-35 South, GPS address 520 S. Morrell ST, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Round Rock
#2 Family Hotel in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Austin-Round Rock 3*
Official Description (provided by the hotel):
Versatile Suites. Swimming Pool. Hot Breakfast. Exercise Room. High-Speed Internet. Sound like the perfect place to live? At the Staybridge Suites in Round Rock, our extensive list of features and amenities come together to create a hotel experience that is truly unlike any other. And with Dell World Headquarters, Round Rock Premium Outlets, IKEA, Texas State University, Southwestern University, Round Rock Hospital, Scott & White and the Dell Diamond only minutes away, you ll never be to far from Your Place . That is, if you ever decide to leave. Staybridge Suites in Round Rock. Go ahead. Get Comfortable ... more   less 
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Also Known As:
Staybridge Suites Austin-Round Rock Hotel Round Rock
Staybridge Suites Round Rock

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