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“Good Stay” 4 of 5 stars
Review of Hilton Garden Inn Austin / Round Rock

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Hilton Garden Inn Austin / Round Rock
3.0 of 5 Hotel   |   2310 North IH35, Round Rock, TX 78681   |  
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Ranked #12 of 23 Hotels in Round Rock
Spring, TX
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Good Stay”
4 of 5 stars Reviewed March 4, 2014

This was an adequate hotel for a one night stay. Lobby was pretty, rooms were nice, beds were comfortable with lots of pillows. Breakfast wasn't free, about $10, and not much better than the free ones at the other hotels. There are a couple of good restaurants right by the property, Salt Grass Steakhouse being one of them, so didn't even need to get in the car to go to dinner.

I probably won't stay here again because of the extra $$ for breakfast, which wasn't all that special for the extra $$.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
I appreciate your review and I'm glad your stay was enjoyable. Unfortunately, we cannot offer a free breakfast because of our brand standards, but I would love to hear what we could do to improve on what we do provide. Feel free to contact me directly if you would like to share your thoughts on breakfast. Thanks for your time reviewing our hotel.
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168 reviews from our community

Traveler rating
    66
    38
    36
    23
    5
See reviews for
47
31
14
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Omaha, United States
1 review
3 of 5 stars Reviewed February 28, 2014

Service is top notch and the reason I would return. Rooms could use some updating. Bed linens should be refreshed. Hot breakfast was very good. Chef will make whatever you want. yadayadayada I have 200 characters by now I would think why is this not posting..

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
Thank you for your review. I will share it with the team. I'm sure they will be very pleased with your review of them. Thanks again.
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Lancaster, United States
1 review
2 of 5 stars Reviewed February 27, 2014

Fortunately our time at hotel was minimal...literally to shower and sleep only due to our trip activities. If and when we return to this area, I will probably not use this hotel again...unless absolutely necessary.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
I very sorry to hear that we failed to impress you during your stay and would love to hear more about it if you would like to contact me directly. We would like it very much if you would give us another oppoortunity to try and impress you.
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Sherman, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 23, 2014

This is the cleanest, quietest hotel I have stayed at in a long time. All employees were professional and very helpful. Breakfast was awesome! Detail is amazing, from the check in personalized waters to checkout by an employee who walked into work about 6:50 and stopped at the front desk to help me checkout. I don't know if I could have been that friendly under the same circumstances at that time of day!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
Thank you so much for your review. This is the kind of review we all strive for. Please come back to see us soon.
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Boston, United States
1 review
2 of 5 stars Reviewed February 10, 2014

- My room was on the second floor. Upon exiting the elevator, the lobby area in front of the elevator smelled of excrement for the first three days I was there. Admittedly, the last day I was there, the source of the smell had either been dealt with or hidden by air freshener. - I rarely had any warm/hot water - My fitted bedsheet had small stains on it (not sure what sort), so I started sleeping on top of the other sheet. - The hotel is in desperate need of an update. There is a general mustiness/staleness to the air, plus much of the furniture is starting to become chipped, peeling, and cheap looking. By the looks of it, the hotel hasn't had an update for at least ten years. I'm actually fairly surprised at the low quality of the hotel, as I travel a lot for business and typically stay at Hiltons around the country and the world. Usually I'm satisfied if not impressed at the overall stay experience, but sadly this hotel fell way short of that. Still, I must give credit where credit is due. I had the following good experiences here: - the desk attendants were always friendly, if not helpful - the breakfast cook and waitstaff were great. The food itself was of average quality, except for the chef's made-to-order breakfast foods, which were above par My recommendation would be to look into other options in the area until Hilton management updates this hotel. The hotel would be quite nice if it had some TLC.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
Thanks for your comments. I'm happy to inform you that we have started updating the hotel and will be doing even more in the coming months. Our team will be pleased that they did their part during your stay and I will share your comments with them. I hope you will return to see some of the updates we are doing.
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Atlanta, Georgia
Top Contributor
296 reviews 296 reviews
88 hotel reviews
Reviews in 124 cities Reviews in 124 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed January 28, 2014

Not the nicest Hilton Garden Inn that I've stayed in but the location is great with several good places to eat and easy access to I-35. Friendly staff. Rooms could use some updating for sure. Really noisy AC unit in my room so turn yours on before you unpack, maybe they'll move you if it's not quiet.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
I appreciate your review. I'm sorry about the noisy a/c. The good news is that we have been replacing them with new units and will continue to do so. Thanks for staying with us and we do hope you'll return to fiind a much quieter room.
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Lees Summit, United States
1 review
5 of 5 stars Reviewed January 28, 2014

Everything was good about this hotel. Clean and quiet. Just wish it had a little better fitness center. It was decent, but expected more from a Garden Inn. It was located near plenty of good restaurants.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, April 9, 2014
We appreciate you taking the time to review our hotel. We think we have about the best location in Round Rock, especially considering the number of quality restaurants within walking distance. I would like to hear more about how you would improve our fitness center if you would like to contact me directly. Thanks for the comments/
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin / Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Austin / Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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