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Hilton Garden Inn Austin / Round Rock: Traveler Reviews

3.0 of 5
2310 North IH35, Round Rock, TX 78681
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Hilton Garden Inn Austin / Round Rock
Ranked #17 of 23 hotels in Round Rock
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53 reviews from our community

    Trip type
Traveler rating
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    12
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    6
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Date Rating
Waco, Texas, United States
1 review
“BEST PLACE I HAVE FOUND AND BREAKFAST WAS GREAT .”
5 of 5 stars Reviewed March 7, 2013

Check in was with a smile . I was tired and they put a smile on my face . I asked for some water and she brought me 2 .Room was clean and fresh and adjustable bed was great . Breakfast as $9.99 but was worth every penny . Parking lot well lite and my Corvette was safe . I will stay here again !

Room Tip: I had a back room that was quite . Great resturants in same parking lot.
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask WillyStillman about Hilton Garden Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 8, 2013
Thank you so much for taking the time to comment on your stay. I will share this with our team. We are very proud of our breakfast. I hope you tried our chef's homemade salsa. I have seen guests eat it like soup. LOL We look forward to your return.

Have a great day and thanks again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richardson, Texas, United States
2 reviews
“Mushy beds, loud heaters, broken bathrooms”
2 of 5 stars Reviewed March 4, 2013

The floor tile in the bathroom was broken/loose; the bathroom sink's drain cap would not stay in place (screws stripped, the lever to raise and lower did not operate properly); the bed was too soft (we both woke up with backaches); the heater was musty-smelling and very VERY noisy when it kicked on and off (ultimately we just turned it off and coped with the temperature of the room as it was). The table by the front window in the lobby was unscrewed from it's base, and one of the chairs was visibly coming apart (I pushed the parts together myself). The elevator was very slow -- surprising for a hotel that is only 3 stories high.

The back door access to the hotel was open late in the evening. A girl we spoke to in the (slow moving) elevator was surprised by how lax the security was. She was able to sneak right in without anyone seeing her.

Also: One of the loud-talking clerks made the place feel like a seedy motel. We were playing cards in the lobby and we could hear her making loud disparaging remarks (about what, we were never certain) on the phone. Maybe it was a personal call? I don't know. But it was tacky.

We had a completely different experience at the Hilton Garden Inn located in San Diego/Del Mar. They had amazing service and great facilities. (We were there for a week.). I don't know why the Round Rock, Texas location is so poorly operated, but we won't be back. There is a Country Inn just down the way from the Hilton Garden Inn of Round Rock. I am not a member of their frequent customer program, but we've been there before and it is a much nicer experience. We travel to Round Rock once a month and we will stay at the Country Inn in the future.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
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Ask Georgina T about Hilton Garden Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
May 9, 2013
Thank you for the comments regarding your stay with us. I have met with our team on a couple of occasions since first reading your review and we have made changes and corrected many of the issues you pointed out. We hope you will try us again if back in our area. Thanks again for your comments.
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Dallas, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Poor customer service, and the "pressure system" bed did not work properly.”
2 of 5 stars Reviewed February 21, 2013

The bed did not work properly on one side...but it was too late and we were too tired to complain - so we put up with it. However, my wife accidentally left some clothes in the closet and didn't notice it until after we got home. When she called the hotel they said they had the clothes and would ship them back to us - since they had our name, address, credit card number, and cell phone number...it cost us $31 to get the clothes shipped back. The irony was that we were in the area for 7 hours after checking out, (to watch a baseball game) and could have dropped in and picked up the clothes if the hotel would have just called the contact number they had on file.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jimcessnap51 about Hilton Garden Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 6, 2013
I am sorry to hear about your problem with the bed in your room. We normally get good reviews on our beds, so I will have the maintenance staff check the one in the room you were in immediately. I will also be in touch with you to discuss the rest of your experience at our hotel. Our team prides themselves in the service they offer and we are always looking for ways to improve. I will share your comments with them. Thank you for taking the time to comment.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Nothing special”
3 of 5 stars Reviewed February 17, 2013

Positives: bed was comfortable, room was small but clean, convenient location. Cons: breakfast was 10 dollars, the floors in the room were uneven and the one request we had was denied. The front desk was disinterested and un empathetic. They did have complimentary parking and cooked but the cookies were hard as rocks. 3 stars because it was adequate but nothing special. For the 115 price I am sure there are better options which include a free breakfast.

  • Stayed February 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Melindaclare1 about Hilton Garden Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
March 6, 2013
I am happy to hear that you enjoyed our beds and that our location was convenient for you. They are Garden Sleep System beds and we are very proud of them. Thank you for taking the time to comment on your stay. I will share with our team.
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Dallas, TX
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
66 helpful votes 66 helpful votes
“Clean and convenient”
3 of 5 stars Reviewed February 11, 2013

This is a Hilton Garden Inn -- not a Hilton (meaning it is their "mid-priced" brand, which is steps above their "budget friendly" Hampton Inn brand but steps below their "full service" Hilton brand). With that in mind, there was absolutely nothing wrong with our room or the hotel. It was clean, well maintained, and quiet. The staff was friendly and helpful. This hotel is right off of I-35. So, if you need a quick stop or rest while travelling or want to stay near the highway for whatever reason, it is convenient. Again, if you are seeking luxury, this is not for you. If you are looking for a clan, quiet, mid-priced place to stay right off of 35, this is a great option. I thought the price we paid was very fair for what we got. Also, I have terrible back problems and their bed was excellent (I have stayed in many high end hotels, and for whatever reason this bed was far better for my back than many other hotel beds that I have slept in) .

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask clementine05 about Hilton Garden Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, General Manager at Hilton Garden Inn Austin / Round Rock, responded to this review
May 9, 2013
Thank you for your kind remarks about our hotel. Our team prides itself in providing friendly and efficient service. We hope you will stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hilton Garden Inn Austin / Round Rock

Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Garden Inn Austin
Hilton Round Rock
Round Rock Hilton
Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 23 hotels in Round Rock
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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