The floor tile in the bathroom was broken/loose; the bathroom sink's drain cap would not stay in place (screws stripped, the lever to raise and lower did not operate properly); the bed was too soft (we both woke up with backaches); the heater was musty-smelling and very VERY noisy when it kicked on and off (ultimately we just turned it off and coped with the temperature of the room as it was). The table by the front window in the lobby was unscrewed from it's base, and one of the chairs was visibly coming apart (I pushed the parts together myself). The elevator was very slow -- surprising for a hotel that is only 3 stories high.

The back door access to the hotel was open late in the evening. A girl we spoke to in the (slow moving) elevator was surprised by how lax the security was. She was able to sneak right in without anyone seeing her.

Also: One of the loud-talking clerks made the place feel like a seedy motel. We were playing cards in the lobby and we could hear her making loud disparaging remarks (about what, we were never certain) on the phone. Maybe it was a personal call? I don't know. But it was tacky.

We had a completely different experience at the Hilton Garden Inn located in San Diego/Del Mar. They had amazing service and great facilities. (We were there for a week.). I don't know why the Round Rock, Texas location is so poorly operated, but we won't be back. There is a Country Inn just down the way from the Hilton Garden Inn of Round Rock. I am not a member of their frequent customer program, but we've been there before and it is a much nicer experience. We travel to Round Rock once a month and we will stay at the Country Inn in the future.

The bed did not work properly on one side...but it was too late and we were too tired to complain - so we put up with it. However, my wife accidentally left some clothes in the closet and didn't notice it until after we got home. When she called the hotel they said they had the clothes and would ship them back to us - since they had our name, address, credit card number, and cell phone number...it cost us $31 to get the clothes shipped back. The irony was that we were in the area for 7 hours after checking out, (to watch a baseball game) and could have dropped in and picked up the clothes if the hotel would have just called the contact number they had on file.

Positives: bed was comfortable, room was small but clean, convenient location. Cons: breakfast was 10 dollars, the floors in the room were uneven and the one request we had was denied. The front desk was disinterested and un empathetic. They did have complimentary parking and cooked but the cookies were hard as rocks. 3 stars because it was adequate but nothing special. For the 115 price I am sure there are better options which include a free breakfast.

This is a Hilton Garden Inn -- not a Hilton (meaning it is their "mid-priced" brand, which is steps above their "budget friendly" Hampton Inn brand but steps below their "full service" Hilton brand). With that in mind, there was absolutely nothing wrong with our room or the hotel. It was clean, well maintained, and quiet. The staff was friendly and helpful. This hotel is right off of I-35. So, if you need a quick stop or rest while travelling or want to stay near the highway for whatever reason, it is convenient. Again, if you are seeking luxury, this is not for you. If you are looking for a clan, quiet, mid-priced place to stay right off of 35, this is a great option. I thought the price we paid was very fair for what we got. Also, I have terrible back problems and their bed was excellent (I have stayed in many high end hotels, and for whatever reason this bed was far better for my back than many other hotel beds that I have slept in) .