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“OMG, But fixed.” 3 of 5 stars
Review of Hilton Garden Inn Austin / Round Rock

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Hilton Garden Inn Austin / Round Rock
3.0 of 5 Hotel   |   2310 North IH35, Round Rock, TX 78681   |  
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Ranked #14 of 23 Hotels in Round Rock
The Colony
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“OMG, But fixed.”
3 of 5 stars Reviewed September 22, 2012

Rush trip to Austin, sleep fast and go home to Dallas. Called 2 weeks out and booked room at Hilton Garden, Round Rock. We knew we would not arrive until after 10 pm and would be out by 8 am. We have stayed at the property multiple times, it has been great. When booking room asked if hotel was full - No, not even close. Requested quiet room away from elevator and machines. Arrived at 10:45 PM or so, asked front desk if room was quiet. Told was great room. We were on 3rd floor across from elevator and ice and coke machines. Requested to be moved. Told unable due to hotel was full. Next thing you know, someone has a key and is trying to get into our room. They had double booked our room. Contacted management. They were on it. Granted did not sleep much but they fixed everything and we would stay there again.

Room Tip: Stay away from the Elevators. Ask to be on the South side against the field.
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, October 2, 2012
I appreciate your candid review of your recent stay at our property. I apologize for the room assignment not meeting your expectations as comfort and safety is our highest priority for our guests. I have reviewed your comments with our front desk team. We also apologize about the double-booked room situation. I am glad to hear that our staff fixed the problem and thank you for saying you would stay with us again. I sincerely hope you will the next time your travels bring you to the area.
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180 reviews from our community

Traveler rating
    66
    42
    39
    25
    8
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50
33
14
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Fort Worth, Texas
1 review
2 of 5 stars Reviewed September 21, 2012

The staff was very nice and accommodating, but I would not choose to stay at this particular Hilton again because apparently traveling high school sports teams stay here frequently, and are very disruptive. Not only did they make a lot of noise out in the hallway past 11 pm, but three of the boys sexually harassed me in the elevator, repeatedly using slang for female genitalia and doing everything they could to put me in a state of fear and intimidation. I don't appreciate that behavior anywhere, but I especially resent it when I am in a place that is supposedly a bit higher class. I feel that I paid Hilton rates for a ghetto experience.

Stayed August 2012, traveled solo
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HGIRoundRock, Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, September 27, 2012
I'm sorry we were not able to provide you with a satisfactory experience during your recent stay. The health and safety of our guests is very important to us and we appreciate your feedback about the issue in the elevator. Your comments have helped us to improve our guest experience and we will now be requiring all of the team chaperones/coaches to sign a code of conduct letter at check in. We think this will help prevent this type of negative experience from happening again. Thank you again for your feedback. We hope you will consider staying with us again in the future.
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Fort Worth, Texas
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2012

We stayed at this Garden Inn for parents visiting day at Southwestern University in Georgetown, which is only a few exits away, maybe 15 minutes, to the school. The hotel turned out to be right across from the Outlet Mall, as well as a few exits down from Ikea a, so it is also a good location for a shopping trip.
The hotel was very crowded when we were there, with several groups of soccer players. The staff was very polite, and the room was quiet despite the crowds. There are several restaurants in the shared parking lot, which is nice since you can park at the hotel and then just walk over to the restaurants. We ate breakfast at the hotel, which was good, but there are several restaurants nearby that serve breakfast as well.
This hotel had a good location and good service, the room was comfortable, with a sleep number bed, and quiet. The only odd thing was there was no bar for the hotel, although they had wine and beer in the little market in the lobby. Maybe local laws? When we asked about it they said the bar was closed, I guess permanently, since it was 7PM and too early for it to be closed for the night.

Room Tip: Try to get a room away from the elevators-the ice machines are very noisy and the elevators are very...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRoundRock, Manager at Hilton Garden Inn Austin / Round Rock, responded to this review, October 9, 2012
Thank you for your comments, we feel we are in a great location as well. We also considering opening the bar in the future. Again, thanks for your comments.
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california
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 5, 2012

Really nice lobby. Looked very new until we got to our rooms; chipped enamel on bathtub, paint on door jam scratched off. You could adjust the firmness of the beds, though... a plus. We mistakenly thought that breakfast was included. Nope. It was $10 pp so we decided to walk next door to the Cracker Barrel. GREAT food there that cost less.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
51 reviews 51 reviews
39 hotel reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed April 23, 2012

Stayed here under my Hilton discount. I usually stay in downtown Austin, but nothing was available. This hotel was right off I-35 and was close to a lot of restaurants, which was great. It was a short drive into Austin. I recall speaking with Juan and Joe. Juan helped me fix some errors on my team member rate reservation with no problems at all, and Joe showed a lot of sympathy when I mentioned that our door to our room was left wide open by housekeeping. Thank goodness nothing went missing. I actually had a good amount of cash in the room on the table next to the TV. The property exterior is very well-managed with the surrounding landscape of beautiful flowers. Our rooms, however, weren't the cleanest. There were little hairs here and there that were easily noticable, especially in the bathroom. Also, the bathrooms need major renovation. The girl who checked me in was also very nice, I do not recall her name. When trying to get back into the hotel through side entrances, I was locked out several times. There is some kind of defect in those things and it definitely needs to be fixed being that it serves as a major inconvenience. Walking around the property just to get back into your room is no fun. It happened to all of my friends as well. When I called to ask for a late check out (I was just asking, not demanding) a lady by the name of Maria pretty much screamed at me saying she could only do one out my two rooms. There is a fine line between being assertive, and being rude. I have a strong feeling she did that just to feel a sense of some power. Not every staff member you come across with will always be kind, I learned that fast when I began working in the hotel industry and throughout my several stays in different hotels. I've seen it all in the last 4 1/2 years. In summary, I would have given this hotel a 5 star if my party and I did not experience several issues.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arkansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 26, 2012

After a long drive and frustrating traffic on I-35 my family checked in to the Hilton Garden Inn. We were a little run down from the road but were immediately energized by Maria at the front desk. She was wonderful. She helped with keys, securing a taxi because our group was headed in different directions for dinner. She sent us on our way the next day with a smile as well. Great location, accomodations fit our needs, and super service.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Prairie
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 13, 2012

We had a group that had to move to this Hotel due to another incident at a previous Hotel in Austin..We were in town for State Winter games for Special Olympics..The previous Hotel was needless to say a horrible experience and one that I never want to relive for along time.. This Hotel took in our group of parents and families no questions asked.. They made us feel right at home and apologized for the inconvenience at the other hotel in Austin..They checked us in and had us in our rooms in no time.. The staff there were the most courteous and friendly staff in a hotel that I have ever come across..We got into the room and it was immaculant.. It had everything that we were looking for in a quality Hotel..The breakfast was incredible serving everything from bagels to special order omlettes..It had a hot breakfast bar instead of just a "continental" breakfast.. I will definately stay here again in the future when we come to Austin for winter state games..If you are looking for quality,cleanliness, a wonderful breakfast and MOST IMPORTANTLY a staff that truely are amazing then definately stay here...You will not be sorry!

Room Tip: When looking for a great hotel, always judge it by the way you are treated by their staff..
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Austin / Round Rock

Address: 2310 North IH35, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 23 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Austin / Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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