Front desk staff was rude despite being not busy at all, inconvenienced by us checking in. And surprising enough, rude at check out as well.
Coffee in the room was old, coffee filters were torn and spilled in pouch. "Cleaning crew" simply stacked the opened coffee bags back up and left the opened coffee bags neatly by the coffee pot.
Room was hot, however it was an extremely hot summer weekend...but it is Texas, you would hope the room would be able to be cooled.
Pool room hot and very stuffy.
All in all, would have been OK...however the rudeness of the front desk staff, 2 different people on 2 separate days, and the cleaning service will cause us to look elsewhere next time.
- Official Description (provided by the hotel):
- The Holiday Inn–Austin/N. Round Rock is the newest and most modern, “full-service” hotel in the North Austin area. Conveniently located off I-35 and a short drive from downtown Austin, our beautiful 100% non-smoking hotel is within walking distance to a variety of dining options and just minutes from the Texas State Capital, UT, Austin-Bergstrom International Airport, Dell Diamond, Dell Headquarters, IBM, Lake Travis & Premium Outlet Center, as well as a variety of shopping destinations, entertainment and golf. ... more less
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