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“Extremely comfortable stay” 5 of 5 stars
Review of Homewood Suites by Hilton Austin / Round Rock

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Homewood Suites by Hilton Austin / Round Rock
3.0 of 5 Hotel   |   2201 South Mays St, Round Rock, TX 78664   |  
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Earn 2X HHonors Points
Ranked #1 of 23 Hotels in Round Rock
GreenLeadersBronze level
Orange County, CA
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Extremely comfortable stay”
5 of 5 stars Reviewed July 15, 2014

The lobby is small but beautiful . Our room was on the first floor. The ceilings were really high, making the compact but efficient room look nice and big. It was nicely decorated, everything looked new. The stocked kitchen was great, even had a dishwasher! There was a DVD player, we drove down the street to the 7 eleven with a redbox in front to pick up a movie. Room even had a complimentary bag of microwaveable popcorn which was perfect! The bed was super comfortable.

Breakfast was better than continental, service area was quite small, also dining area was quite small. The scrambled eggs with cheese and sausage was tasty! Didn't get a chance to try their dinners, they have a fixed menu, different meal each night on Mon thru Thur. But it's great that both the breakfast and dinners are complimentary. Breakfast is served 7 days a week.

I would definitely stay again!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, July 24, 2014
Hello Travelnfood,

Thank you so much for your review! I am ecstatic that you took advantage of all the amenities that our property has to offer! I see that you drove down to a redbox for a dvd, but just letting you know for future reservations that we have complimentary dvd's for rent in our suite shop.Hope to see you come back and stay with us again soon!

Best Regards,

CarlosN
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303 reviews from our community

Traveler rating
    234
    49
    11
    4
    5
See reviews for
106
36
8
113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Austin, United States
1 review
5 of 5 stars Reviewed July 14, 2014

From the first call I made to the hotel for reservations, to the check-in, meals, service, hotel staff, accommodations...every part of this hotel was amazing! Our daughter was coming for a visit from the Air Force, so we wanted to do something special. However, we didn't have time to go on a trip - this hotel is only 5 miles from our house, but near a new waterpark that our other children have been wanting to visit. We thought it would be nice to get away without having to really leave - so we picked this hotel due to it's location near the water park and it's ability to accommodate 6 people. From the first call to inquire, they were so very nice and considerate! They called me right back with helpful information. We booked the suite. Upon arrival, the front desk was amazing. The staff very helpful and kind: thoughtful, considerate, respectful. It's difficult for me to remember a time when hotel staff treated us with such kindness. We will stay again and recommend to friends.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, July 24, 2014
Dear Stacy D,

We greatly appreciate you taking the time to give us an amazing trip advisor review! We definitely want to make sure we meet and exceed our guests expectations and I'm glad we did that with you. Hospitality and Service is definitely at the top of our Homweood Suites priority list. We hope to have you visit us again soon and have a great summer!

Carlos N
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Dallas, United States
1 review
4 of 5 stars Reviewed July 13, 2014

I thought the hotel was really clean and nice. The staff was awesome and friendly. The food was good and ready early in the morning so I could eat and get out by 5:30a. On the last day the whole hotel had a water heater issue. No hot water or water pressure in the shower. The hotel was apologetic and worked to make it right. I'll stay there again.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, July 18, 2014
Dear Deborah B,

I'm glad you enjoyed your overall stay at our property and I want to sincerely apologize again on the hot water issue on your last day. We definitely got the problem fixed so rest assured you will not be seeing this issue again for future stays. We look forward to having you back and please feel free to reach out us if there is anything else you may need.

Carlos N
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Houston, Tx
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

This hotel was wonderful! From the spacey room to the little kitchen to the two televisions, everything was so awesome. The beds were comfortable and the complimentary breakfast was nice (Annette did a great job). Terri (?) made sure we were okay and comfortable. I would definitely come back again!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, July 18, 2014
Dear Diamoniboz,

Thank you for taking the time to write a wonderful review about your stay with us! We are glad our amenities met and exceeded your expectations, it all comes down to our motto of being "Number 1 Duck!". Annette and Terrin are both amazing team members of ours and ill be sure to pass along the wonderful compliment. We look forward to seeing you again soon and have a great summer!

Carlos N
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 6, 2014

Ants in the kitchen, hair in the bed, dirty dishes in the cupboards and pieces of used TP on the bathroom floor. Two rooms, both with issues overan hour to move. We gave up and stayed. Inefficient check out and poor bfast...not good. I don't often complain but this one is a "no way don't stay there".

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, July 10, 2014
John W,
Thank you for sharing your feedback for your recent stay at our property. I am disappointed to hear that your stay with us was below your expectations and so far below the benchmark that we set for ourselves. Please know that I have taken your feedback and shared with the team and can assure you that an experience like this will not occur again. I hope that you choose to give us another chance so that we can show you our true colors and provide you with a superb experience.
Sincerely,
John Melstrom
jmelstrom@vistahost.net
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Joshua, Texas, United States
1 review
5 of 5 stars Reviewed June 30, 2014

The rooms are large, very clean and the service is amazing. The staff go above and beyond to make sure that your stay there is a wonderful experience. My son accidentally left his pillow at the hotel and the staff was able to mail it to us that week. The food was very good with a lot of variety. I would recommend it to anyone!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, July 5, 2014
Dear Chris F,

We greatly appreciate you taking the time to write an amazing review of our property! We're happy to have assisted in delivering your son's pillow. We pride ourselves in going above and beyond for our guests, you can say it's part of our "Number One Duck!" attitude here at our hotel. We hope to continue to be your number 1 hotel choice when visiting the Austin/ Round Rock area. Have a great rest of your summer and feel free to reach out to us if there anything else we may assist in.

Carlos N
Manager
Homewood Suites Round Rock
512-341-9200
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Burleson, United States
1 review
5 of 5 stars Reviewed June 25, 2014

This is a very CLEAN place to stay. If that is a concern of yours, this is the place to stay. Located right off of the interestate makes it very easy to get to where you want to go. Shopping and eateries very close by. we had a very pleasant experience here and would use this facility again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos N, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, June 27, 2014
Dear Lawrence O,

Thank you for taking the time to write a glowing review of our property. Here at the Homewood Suites in Round Rock we try to live by our motto of being "Number One Duck!". Overall, we're thrilled that you had a fantastic visit and that you loved our suites. We look forward to being your hotel of choice when visiting the Round Rock/ Austin area. Have a great summer!

Carlos N
Manager
Homewood Suites Round Rock
512-341-9200
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 South Mays St, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Round Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Homewood Suites by Hilton Austin / Round Rock 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more   less 
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