I had more than one issue on my trip. Lost my credit card, my booking was not done right and my transportation was not there. But every single problem was solved by front desk. What was impressive: They call comunicate my problem to the rest of the staff. So i did not have to explain myself every time. They were smart folks and the understood exactly what was going on. They always had a solution and gave me the impression they gave me the best value. Impressive.