I really like Homewood suite hotels. My experiences have been good and they always seem to be better than the similar hotels at similar prices in the area.
This was an exception. The property was standard issue Homewood suites, but, with the exception of Carlos at the front desk, this was a very unenthusiastic staff.
For me, the staff attitude is at least 50% of my rating. This was just not up to par. Nice building, nice staff, just not Homewood suite quality. I'll be putting my guests up somewhere else in the area.
I understand that they sell 80% of their rooms to Dell employees and don't have to compete much. It definitely shows, I've only stayed in 3 hotels in Round Rock, but, for the money this was the most disappointing