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“Anniversary Surprise” 5 of 5 stars
Review of Homewood Suites by Hilton Austin / Round Rock

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Homewood Suites by Hilton Austin / Round Rock
3.0 of 5 Hotel   |   2201 South Mays St, Round Rock, TX 78664   |  
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Earn 2X HHonors Points
Ranked #1 of 23 Hotels in Round Rock
GreenLeadersBronze level
Orland Park, Illinois
1 review
“Anniversary Surprise”
5 of 5 stars Reviewed February 20, 2014

We were in Round Rock to help our daughter recovering from Brain surgery. I happened to tell Katy (General Manager) that it was our 58th wedding anniversary. We weren't able to go out to celebrate, so they surprised us with champagne, flowers, and delicious chocolate strawberries.
How thoughtful! Our stays at this hotel have always been wonderful, but this was the best of all. Thanks to Katy, Jackie, Angelo, Carlos, and John. We also love Annette in the kitchen area. She sees that all guests get a good meal and a big smile.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, March 5, 2014
Ms. Millie O, Congratulations again on your wedding anniversary. Everyone here at the Homewood Suites is keeping your daughter in our thoughts and prayers; we hope she makes a speedy recovery. Thank you so much for staying with us and we hope to be your home whenever you are in the Round Rock area.
John Melstrom
Guest Service Manager
jmelstrom@vistahost.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 reviews from our community

Traveler rating
    233
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Katy, United States
1 review
5 of 5 stars Reviewed February 18, 2014

Very clean, friendly staff, rooms as stated. Hotel smells new. Bed was very comfortable. Breakfast was hot and fresh. Great location - right off interstate. Close to Old Settlers Park. Restaurants and shopping nearby.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, February 22, 2014
Hi Kathy H,
I thank you for the review and I’m very pleased to hear how much you like us. We are very fortunate to be located where we are because we’re just far enough away from the interstate to not have any traffic noise but still so close to the amazing restaurant options and the famous Round Rock Premium Outlets shopping center. Thanks again for the review and I hope we see you again soon.
John Melstrom
jmelstrom@vistahost.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bamberg, Germany
Top Contributor
55 reviews 55 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed February 17, 2014

Let me start this review by saying I am a Hilton Honors member but have never stayed at a Homewood suites. This hotel was fab. Parking was easy and in front of the hotel. Lots of space. I saw the outdoor pool but it was a little cool outside. Although not a big fan of hotel pools. Jacob at the Front Desk started off the visit well by being so professional and welcoming. Check in was quick. Jacob gave us a quick low down of the hotel and reminded us of dinner (in the hotel) that evening. The room was spacious and very clean. Bedding was great, towels smelled nice and fresh. No liquid soap but they have lovely shampoo and lotion. DId I mention Jacob called to make sure our room meet our expectations. Free WiFi. We didn't have dinner in the hotel that evening because we went over to Joe's Crab Shack which was walking distance from the hotel. Cable was adequate no complaints. Husband very happy because they had the NFL Network. Shower was nice. Breakfast the next morning was pretty good. They had scones which was different and quite refreshing. Hot food was hot and the cold food was cold. Nice amount of choices. No complaints. I asked for a quiet room and we got a quiet room. Not much of a view but it was only for one night. I will definitely stay at the Homewood Suites again. Thanks Jacob. Job well done. Very Very professional.

Room Tip: Not much of a view. Highway or Parking lot.
See more room tips
  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, February 22, 2014
What a wonderful review OKlawdog! Thank you so much for taking the time to write this very thorough review that really paints a picture of how great your stay was. I’m glad you were able to experience Jacob’s sincere hospitality and professionalism. He is a key member in our “Dream team” of a staff and I encourage anyone that has not stayed with us to let the staff here show you hospitality the way it’s supposed to be.
John Melstrom
jmelstrom@vistahost.net
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San Miguel de Allende, Mexico
Top Contributor
120 reviews 120 reviews
42 hotel reviews
Reviews in 38 cities Reviews in 38 cities
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed February 17, 2014

We are Hilton gold members and love the Hilton family, and in recent years, particularly the Homewood Suites when we are driving or have a rental car. This Homewood Suites is just 10 or so miles up the road from where we stay at one in Austin, TX. It is next to the Dell campus. Very quiet. Superb setting and gorgeous hotel, with wooden doors. Friendly staff. Restaurants nearby. If you happen to be up in this area, a terrific hotel.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, February 20, 2014
Mr. DuaneSandul,
Thank you for the great review of our “Home away from home”. I’m happy to see that we are going to be your preferred choice anytime you are in the area. I think we are very fortunate to have the location we have because we are just far enough off the highway that we don’t hear any traffic but close to so many great restaurants and the Dell campus is almost in our back yard. Thanks again for the kind words and we hope to see you again soon.
Sincerely,
John Melstrom
jmelstrom@vistahost.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 13, 2014

Including a breakfast (basic faire, including hot items) is nice, but including a full dinner (sans dessert) was really great. The mattress and pillows were the most comfortable I've found with the possible exception of the Westin in downtown Vancouver BC. Only issue was the kid upstairs running around non stop at 10 PM--hard to sleep. Had to call management.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, February 20, 2014
To begin, thank you so much for taking time to post your review of our hotel. I’m happy that you enjoyed all that we have to offer with breakfast and dinner, and I agree 100% that our beds are amazing. I hope we will see you again soon and perhaps we can yet earn that coveted 5-star review from you. If I may do anything to help arrange your return, please do not hesitate to contact me.
John Melstrom
Guest Service Manager
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Santa Cruz, United States
1 review
5 of 5 stars Reviewed February 12, 2014

Well run, clean, efficient hotel. Good breakfast, done right. Big deal for me, the bacon and sausage were well drained before serving. Staff is great. Would go back in a heartbeat. Had a couple of housekeeping issues with the room, taken care of quickly.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, February 20, 2014
Mr. John M,
Thank you for your review. I’m glad you enjoyed our full hot breakfast and our awesome staff. We look forward to being your home away from home whenever you are in the Austin/Round Rock area. PS I like your name.
Best,
John Melstrom
Guest Service Manager
jmelstrom@vistahost.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, United States
1 review
5 of 5 stars Reviewed February 11, 2014

Homewood Suites is aptly named. It was like coming home. We had two consecutive stays at the hotel, due to repairs at our. The staff remembered us from our first visit and found similar accomodations at the same price we had the first time. When we checked in for our second visit, the front desk staff said, "Welcome home!" The hotel is extremely well kept, considering that many guests, like us, had pets with them. We walked our dog and saw other guests with theirs. i never saw any "dog damage" anywhere during our stay.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John M, Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review, February 12, 2014
Teresa A.
Let me start by thanking you for your review. It never gets old hearing how awesome our staff is and it makes me happy to hear you enjoyed your stay. For the record we have to allow your furry family members here otherwise it wouldn’t really feel like home. I must say that it doesn’t feel like I’m home until I see my dog wagging her tail and greeting me at the door each time I come home. Thanks again for the great review and we hope to see you, and your pet, again soon.

Best,
John Melstrom
jmelstrom@vistahost.net
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 South Mays St, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin / Round Rock 3*
Number of rooms: 115
Official Description (provided by the hotel):
The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more   less 
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