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“poor experience” 1 of 5 stars
Review of Homewood Suites by Hilton Austin / Round Rock

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Homewood Suites by Hilton Austin / Round Rock
3.0 of 5 Hotel   |   2201 South Mays St, Round Rock, TX 78664   |  
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Earn 2X HHonors Points
Ranked #1 of 23 hotels in Round Rock
GreenLeadersBronze level
San Jose, Costa Rica
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“poor experience”
1 of 5 stars Reviewed August 8, 2013

I had reserved in about a month in advance and when we arrived we were told they were overbooked and did not have room for us. The message we delivered with as much empathy as a rick would express. The told us we could go to the Marriot next door and they would foot the bill. No offer to get us to the Marriot so we footed it over and surprise! no room either. Place looks nice but I dont think I'll be returning.

  • Stayed July 2013, traveled on business
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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267 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Haleiwa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 5, 2013

Management and staff runs this place well. Warm and inviting with a staff that exceeds expectations. Location close to every need. Highly recommended. 100% satisfaction guarantee. Hotel was new and it showed. Beautiful decor with warm inviting lobby/living room. If you need to stay for a long term this is the place to be!!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
atlanta, United States
1 review
5 of 5 stars Reviewed August 5, 2013

staff could not be more helpful immediately remembered me from previous stay large clean spacious rooms bathroom amenities very good beds very comfortable excellent breakfast would definitely stay here again would recommend to friends

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spring, United States
1 review
5 of 5 stars Reviewed August 1, 2013

The hotel met our expectations in every aspect! The kitchenette and couch was a plus and next time we are in Austin, we will definitely stay there again! It's very family oriented and we would love to come again with the kids!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Garland
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2013

I really enjoy Homewood Suites and this was 2nd time staying at this location. It is just down the street from the Dell headquarters and has a lot of stores/restaurants nearby. We found ants on the 2nd floor in the bathroom unfortunately and manager gave HHonors points as compensation. Overall stay was good and I like Homewood becasue I prefer to have the kitchenette vs a standard room elsewhere. Free Breakfast and evening snack is a nice touch.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 25, 2013

Katy Golden is a fantastic GM for her hotel. I had an issue at another facility - she picked up the phone and made a call on my behalf and resolved my problem. LOVE HER. On top of that she runs a top notch home away from home - clean, comfortable, service oriented. I wish she ran my house!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, United States
1 review
5 of 5 stars Reviewed July 23, 2013

This hotel is fabulous. The staff is super helpful extended my checkout till two! Every aspect of this hotel was immaculate! The price was great and included hot breakfast and dinner with cocktails. Location is perfect for Austin and surrounding areas. Made it to the Capital in around 10 minutes. We will be back!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 South Mays St, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 23 hotels in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Austin / Round Rock 3*
Official Description (provided by the hotel):
The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more   less 
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