Incompetent front desk staff upon arrival; did not verify my reservation, checked me in under another person's reservation, never asked to see ID for the reservation or for the credit card. Then, they called my room TWICE after 11:30 p.m. (waking my children) to try and correct a problem that they created. The actual room was very nice and the complimentary breakfast was adequate. Had several problems using entry key to access the building. Overall, I would advise against staying at this property. This was my first time at Homewood Suites (ever) and it was not a satisfactory experience.