I traveled with a group of employees doing business in the area and stayed here for the first time. I usually stay at another Hilton brand hotel in the area but another member of the team had a preference towards this hotel so we stayed here. This hotel has a lot of perks (the rooms are extremely spacious, the decor is beautiful, the location is great for where our company is) but there are some things I have to mention.
This hotel boasts they have free wine and beer happy hour. Every afternoon that we came to participate, the wine and beer was out and no one was there to replinish. This would have been fine if we came late in the evening or if was explained that it was available until the first batch ran out, but I don't think that is the case.
Also we had a pretty big issue with the front desk employees and Hilton Honors points. Upon checking in, apparently we had booked a block rate under individual names and the front desk employees told each of us that we were still eligible for Hilton Honors points for the stay. However, when we all checked out - we were not charged separately and no one was awarded any Hilton Honors points. I spent countless phone calls trying to sort it out and still no points. We come to Round Rock multiple times a year and unfortunately I can't bring myself to stay here again.
- Official Description (provided by the hotel):
- The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more less
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