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Homewood Suites by Hilton Austin / Round Rock: Traveler Reviews

3.0 of 5
2201 South Mays St, Round Rock, TX 78664
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Homewood Suites by Hilton Austin / Round Rock
Ranked #2 of 23 hotels in Round Rock
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136 reviews from our community

    Trip type
Traveler rating
    105
    21
    5
    3
    2
Date Rating
Helena, Montana, United States
1 review
1 helpful vote 1 helpful vote
“If you want a nice quiet room, don't book a stay at this hotel.”
1 of 5 stars Reviewed February 21, 2013

Walls were paper thin to the point that you could hear a parent read bedtime stories to their children. Hotel consistently ran out of breakfast items each morning that we stayed there. Hotel staff was not outgoing or the least bit friendly. Overall, this hotel was just plain poorly managed.

Room Tip: Stay at the Hilton Garden Inn in Round Rock.
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Francis S about Homewood Suites by Hilton Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSRR, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review
March 6, 2013
Francis S, I am so sorry to hear that your stay with us was so far below your expectations and below our standard that we strive to maintain at the hotel. We work hard to ensure each guest has a comfortable experience and to know that you could hear your neighbors, didn't get to enjoy our full breakfast buffet in its glory, and didn't get the "warm and fuzzy" feeling we want to provide to all of our guests. Please feel free to reach out to me directly to discuss this in more detail and I truly hope that you will give us another opportunity to show you a much better (and more typical) experience at the Homewood Suites.
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Lafayette, Louisiana
Senior Reviewer
6 reviews 6 reviews
“Absolutely no complaints.”
5 of 5 stars Reviewed February 7, 2013

Immaculately clean. Weekend stay. I had previously stayed at another 3 star Round Rock hotel and wanted to try Homewood for this trip. It will be my hotel of choice from now on. We also spent one of these nights at a 4 star downtown Austin hotel for double the price. Homewood Suites topped that also. Spacious rooms with nice clean kitchens. Easy access to hotel, restaurants, Flix Brewhouse and nearby shopping by car. Comfy beds and the area is quiet. Carlos went above and beyond to ensure that our stay was pleasant. The hot breakfast was convienent. I wouldn't rate it a 10 but it wasn't bad and there is a variety to choose from. I find it well worth it to pay the few extra bucks per night to stay here and I'll definitely be back.

Room Tip: Studio suite was plenty spacious for two people.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by M S for Round Rock
Ask M S about Homewood Suites by Hilton Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSRR, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review
March 6, 2013
M S, thank you so much for taking the time to write such a comprehensive and positive review of our hotel! We are consistently working to be the best and it's so great to hear that our efforts are showing! Of course we are always trying to be chosen over the other hotels in the area and I am excited to know that you determined your decision was worth it :). We are proud of our team, Carlos included of course, and hope to give you many more great experiences in the future!
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Edmonton, Alberta, Canada
1 review
1 helpful vote 1 helpful vote
“Great Hotel, love my stay here.”
5 of 5 stars Reviewed January 30, 2013

Good hotel room,Front desk personnel were very friendly and helpful, complimentary breakfast was a good option as well, consider complimentary breakfast option if you are staying for training purpose.

Room Tip: To get to this hotel via GPS, use this address 110 Dell Way, Round Rock, Texas, 78664 and it is only...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Mallick N about Homewood Suites by Hilton Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSRR, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review
March 6, 2013
Hello Mallick N, thank you for writing a review of the Homewood Suites Round Rock and for giving other travelers the tip of using our sister property, the Hampton Inn Round Rock's address to find us using GPS. Sometimes our address gives them a hard time because we are still so new. I'm glad you enjoyed your stay overall, the service you received, and the amenities we offer. Don't forget, if you don't feel like driving to your training classes, our shuttle will most likely be able to pick you up and drop you off!
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Killeen, Texas
1 review
“AWSOME and so comfortable!!!!! Everything was nice and clean. The staff helped unload my vehicle several times.”
5 of 5 stars Reviewed January 28, 2013

The hotel staff even brought ice up to our room for us. The grounds are very well kept. Everything was just immaculate. The overall trip was beautiful. The breakfast was hot and fresh. The bed was so comfortable, I felt like I was sleeping on a cloud. The Suites were decorated so nicely. We will definitely be back. It was worth the money. We surely got a lot of bang for the buck!!!!!!!!!!!!!!!!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Felicia F about Homewood Suites by Hilton Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSRR, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review
March 6, 2013
Felicia F, thank you thank you for writing such a wonderful review of the Homewood Suites Round Rock!! I'm so happy you had such a fantastic experience from the service to the cleanliness to the breakfast! We definitely include quite a few amenities and try to provide a lot of value and I am pleased that you felt that to be true. We can't wait to have you come back and stay with us again!!
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Minneapolis
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Just what we needed for a weekend hotel!”
4 of 5 stars Reviewed January 20, 2013

We stayed at this hotel as a part of a family wedding weekend. The service at the front desk was very good, and the rooms were nice and clean. The continental breakfast was typical hotel fare, and my husband liked the coffee. It was in a good location right off of I-35 and just what we needed for a quick weekend.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask MplsTravelKitty about Homewood Suites by Hilton Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHWSRR, General Manager at Homewood Suites by Hilton Austin / Round Rock, responded to this review
March 6, 2013
Dear MplsTravelKitty, I appreciate you taking the time to write a review about the Homewood Suites Round Rock and am glad that you enjoyed your time with us! Our location and amenities make us a perfect spot to gather for any type of family get-together and so I am pleased that it worked out so well for you. I hope you will choose to stay with us the next time you are visiting! Thanks again!
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Additional Information about Homewood Suites by Hilton Austin / Round Rock

Address: 2201 South Mays St, Round Rock, TX 78664
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 23 hotels in Round Rock
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Homewood Suites Austin Round Rock hotel in Round Rock, Texas opened in September 2010 and is conveniently located just off I-35 at the intersection of Hesters Crossing and South Mays Street. We are the closest Round Rock TX extended stay hotel to Dell World Headquarters, and only 35 minutes north of Austin-Bergstrom International Airport (AUS). Our 115 tastefully appointed Homewood Suites Round Rock Texas hotel features modern conveniences suited to the savvy business traveler, along with a great location and recreational amenities to please leisure guests. Situated in a corporate campus area with many Fortune 500 companies, our upscale, all suites hotel residential style one-and two-room suites ideal for business travelers, family vacations, sports groups and extended stay guests. All guests can enjoy our free internet WiFi, daily complimentary Suite Start Hot Breakfast and Welcome Home evening reception, featuring a complimentary light meal and beverages including beer and wine, Monday through Thursday evenings (subject to state and local laws). Come check out our services and amenities designed to Make Yourself at Home! ... more   less 
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