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“Filthy Bathroom and Bedroom” 1 of 5 stars
Review of Comfort Suites I-35 North

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Comfort Suites I-35 North
2.5 of 5 Hotel   |   609 Chisholm Trail, Round Rock, TX 78681   |  
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Ranked #18 of 24 Hotels in Round Rock
Aledo, Texas
1 review
2 helpful votes 2 helpful votes
“Filthy Bathroom and Bedroom”
1 of 5 stars Reviewed September 4, 2012

Room smelled of mildew. Fridge was broken, and the carpet around it, was damp. There was urine in the toilet , under the toilet lid and around the tile of the toilet bowl. The hotel Manager "Sunita" was incredibly rude and non chalant about the whole thing. She needs a lesson on customer service.

Also, the free breakfast hours are 6.30am to 9.30am. Normally, most hotels go to 10.00am. Less expense on their part.

Room Tip: Choose another property
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  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
comfortsuitesrr, Manager at Comfort Suites I-35 North, responded to this review, October 22, 2012
We are so sorry that you encountered this situation, I am however glad you stayed with us the second night and enjoyed that 2nd night stay. Hope all is well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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50 reviews from our community

Traveler rating
    22
    9
    5
    4
    10
See reviews for
14
9
2
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
El Paso, Texas
1 review
5 of 5 stars Reviewed June 19, 2012

This was a wonderful place to stay at. My family and I come to Austin frequently and have stayed on a few different hotels, but not like this. We stayed in a two bed room and we were super comfortable. The room was super clean and service was great. I would recommend it to everyone who appreciates a clean room. We will only stay at this hotel for now on. Very close to the outlet mall and minutes away from the action of down town.

Room Tip: Great Location and clean.
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  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 21, 2012

Convenient location, minutes from everything, and greatt value for the money. Neat and clean room it was much nicer than i expected it to be! I would stay here again.

  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed May 17, 2012

I spend a weekend with a friend and the service was excellent! The room we stayed in was really neat and clean. The location is convinient because you can go into downtown Austin with in minutes. If I ever go back to visit I would deffenetely recommend this place.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grand prairie,tx
Top Contributor
52 reviews 52 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed May 11, 2012

I stay here several times a year. One of my favorite Comfort Suites. I've always found it clean and quiet, near lots of shopping and eating locations. Good rooms. I always make my reversation online and have never had any issues with billing.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richmond
Top Contributor
51 reviews 51 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 8, 2012

Overall just stayed one night...the rooms were good...just the smell in the hallway and room was a little much...they really need to replace all the carpet and it will solve the issue i believe.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
71 reviews 71 reviews
33 hotel reviews
Reviews in 37 cities Reviews in 37 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 10, 2011

Got a 2 bedroom suite and living room too. Was able to fit our family in the two rooms, and on the couch-bed in the living room. This hotel is nice, clean, up to date, and has breakfast.

  • Stayed March 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites I-35 North

Address: 609 Chisholm Trail, Round Rock, TX 78681
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites I-35 North 2.5*
Number of rooms: 62
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Also Known As:
Comfort Suites i-35 North Hotel Round Rock
Comfort Suites Round Rock
Round Rock Comfort Suites

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