The day before my checkout I arrived back at my room to find all of my belongings missing. I immediately called the front desk freaking out. They proceeded to tell me that I had extended my stay and that they had no rooms available. Aka; kicking me out. I told them I had reservations through the next day. The manager argued with me saying no you don't. I hung up the phone walked to the front desk with my confirmation number and departing date. Reluctantly she said I could stay but she never apologized and never admitted that she was wrong. Personally, I think CYM overbooked the rooms that night to accommodate schools that were there participating in the state high school basketball championship. I was in a room with double beds. I think managements thinking was that it was easier to kick me out than argue with some basketball coach. I am just thankful I had my confirmation number or they would have definitely kicked me out.
- Official Description (provided by the hotel):
- Welcome to Courtyard Austin Round Rock, a modern choice for business and leisure guests. Our state-of-the-art lobby features comfortable spaces to work or relax and free Wi-Fi. We also surpass other hotels in Round Rock, TX with unique amenities like our lobby GoBoard™, providing up-to-date news, weather and airport information. Need to refuel? Stop in to The Bistro - Eat. Drink. Connect.™ Our Bistro features a full bar open in the evenings, and a Starbucks available 24 hours a day! ... more less
- Reservation Options:
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- Also Known As:
- Courtyard By Marriott Austin Round Rock Hotel Round Rock
- Courtyard Round Rock
- Round Rock Marriott
- Round Rock Courtyard