I booked a room here for a quick stay to meet up with family for dinner. I got to the hotel and nobody was at the front desk. I called the main number, nothing. I finally got a hold of someone at the headquarters and said somebody would be on their way. My family showed up. I have been traveling for 2 days and badly needed a shower. But they got to see me all frustrated and smelly waiting for somebody to check me in. There was no lobby for them to sit in so we all just stood there. Finally an employee came up, said she was "helping another guest" and checked me in. She smelled like smoke.(this was 25 min after I arrived). Later when I returned from dinner the same employee was standing by the front door smoking. Great image for your hotel. At least she won't miss a check in while she's smoking there! Paying $60 for a room I don't expect anything to be honest, but at least somebody to check me in! Also the room is the smallest I have ever seen. No counter top on the bathroom. It was moderately clean though.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The feedback provided in your review is much appreciated. Please accept our most sincere apologies that you had to wait for one of our staff members to assist you with check-in because they were not present at the front desk upon arrival. As this hotel’s manager, I can assure you that I have spoken with the entire team and reminded them of their responsibilities to our guests to ensure your experience is not repeated.
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Thank you very much for bringing this to our attention. Please feel free to contact me directly, at firstname.lastname@example.org, with any additional comments or questions. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.