“It was a place to sleep... nothing more.”
After getting displaced from the Extended Stay in Round Rock South, they told me that my new reservation would be at this hotel. I tried calling to confirm and kept getting their voicemail for 45 minutes. I gave up, sent an email, and tried again later in the afternoon. Someone finally picked up (Alicia) and confirmed that I did indeed have a room here. The next day (32 hours) later, I finally get an email back from the hotel manager saying,
"Sorry it took me so long to responed. Yes I have your reservation.
Long story short, this hotel is not good at answering phones or responding to customers. If you need immediate help, you'll probably be upset. If you are okay with being ignored, you'll enjoy it.
Check in was easy and painless (the helpful Alicia did a fantastic job with that). The room was... a room. Small and below average. small bed, small tv, small "kitchen", need I go on? It resembled a cheap motel with none of the touches that make great hotels great. Add to that thin walls and a nearby railroad track and you have a winner! Sarcasm of course. But at the end of the day, we were both too tired to care and passed out with no issues.
Breakfast was a lackluster coffee area with a some muffins and oatmeal bars. Don't expect much here.
Check out was quick and painless.
If you just need a place to crash, it's as good as any. Just don't expect quick responses. I won't suggest avoiding this hotel. But I probably would not stay here again unless I was absolutely desperate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 27, 2012
Thank you for taking the time to review your recent stay at Extended Stay America Economy Austin - Round Rock - North. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying. Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.