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“Very helpful staff!!!” 5 of 5 stars
Review of Residence Inn Austin / Round Rock

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Residence Inn Austin / Round Rock
3.0 of 5 Hotel   |   2505 South I-35, Round Rock, TX 78664   |  
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Ranked #8 of 24 Hotels in Round Rock
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Very helpful staff!!!”
5 of 5 stars Reviewed August 5, 2014

We were in town on business and our meeting was postponed for two days. The staff was super helpful and friendly, even let is stay extra long the second day, held our bags while we shopped and gave me a place to pump for our baby at home all after we checked out!!!!

Stayed August 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 6, 2014
Jamie L, Thank you for taking the time to post a review on TripAdvisor, we truly appreciate you sharing your experience with us. We are thrilled that your stay with the Residence Inn Austin Round Rock was enjoyable and I’m happy to hear the staff took excellent care of you and your family. We look forward to your return visit to the Austin/Round Rock area. If there is anything I can assist regarding any future reservation please feel free to contact me.

I look forward to hearing from you.

Sarai Braziel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

128 reviews from our community

Traveler rating
    67
    41
    14
    4
    2
See reviews for
40
8
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56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
atlanta
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed August 1, 2014

This hotel and especially carpets are disgusting. Smells emanating from the rooms where people are cooking turned my stomach. Our closet door was broken and the knob to turn on shower fell right off.
I got online to check reviews because it was so disappointing and google reviews had 2 different ones about bedbugs. One review mentioned the room we were in!!! We called manager and he assured us there were no bedbugs but we just couldn't stay in that room with our son. I wouldn't have slept at all.
Bugs aside, I would never recommend this hotel. Ever.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 4, 2014
Our hotel is an extended stay property which allows our guest the luxury of cooking in their own room as each of our guest rooms is equipped with all necessary cooking equipment. We have the pleasure of meeting many guest from all over the world as well as the different food spices that our guest cook with. We do our very best to ensure all odors are eliminated prior to us selling the room for the next guest. I sincerely apologize for the odor that was left behind and will also ensure all items have been fixed.

In the event of a guest complaint of insects, we have the room inspected and treated immediately by a professional pest control company and placed out of service. Unfortunately, these issues are brought into hotels around the world by travelers. We are sorry for any inconvenience this may have caused you. Please note, the pest control company did not find any evidence of insect activity in this room. We hope you will consider staying with us again in the future.

Regards,

Sarai Braziel
General Manager
Residence Inn Round Rock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 1, 2014

1. Spacious rooms
2. Pick n drop within 5 mile radius
3. Great breakfast n evening snacks
4. Malls and shops at walking distance( Walmart , best buy etc )
5. Very friendly staff
6. Full fledged kitchen in the room

5/5 ... I had a great time staying there !!

Stayed July 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 4, 2014
Thank you for taking the time to complete a review on Tripadvisor. We are delighted that your stay with the Residence Inn Austin Round Rock was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sarai Braziel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 3, 2014

Stayed 4 nights while visiting family for a graduation ceremony at the Art Institute and it turned out to be a great choice. Our room was large enough with a full sized kitchen and had plenty of seating so we could entertain our family members right in our hotel. Recent renovations have left this place like new, and it was spotlessly clean. The breakfast bar is well stocked and the hotel is very easy to access from I-35 in either direction. Close to many restaurants and stores. The best thing by far was the staff. Every person we encountered went out of their way to be friendly and helpful regardless of the time of day or night. I would definitely stay here again. Advice: don't park by the basketball court if kids are playing - a few cars were hit by errant rebounds.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 4, 2014
Thank you for taking the time to complete a review on Tripadvisor. We are delighted that your stay with the Residence Inn Austin Round Rock was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sarai Braziel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed June 28, 2014

the Staff at this location makes my stay every month worth every penny!
great service, great hotel, Renovated, looks amazing now.
Congratulations!! keep up the good work.
even though is away from everything is very close to many many things.
Like the area, very close to Highways, easy access, restaurants near by.
and a Super-center if you decide to buy groceries and stay at your room.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 4, 2014
Thank you for taking the time to complete a review on Tripadvisor. We are delighted that your stay with the Residence Inn Austin Round Rock was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sarai Braziel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 3, 2014 via mobile

We were in Austin for a family wedding and stayed in a suite at at the Residence Inn at Round Rock. The location was perfect. Easy access to I 35 which takes you everywhere you need to go in the Austin area. There are many, many restaurants near by, both national chains and the local varity. The staff could not have been nicer- they gave us several good suggestions for meals and offered to print out directions if we needed them. There was still a small bit of construction going on but that did not interfere with our trip at all. Rooms were neat and clean and I can't say enough nice things about the bed and pillows. We slept great all three nights that we were there. I would highly recommend this hotel.

Stayed May 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 4, 2014
Thank you for taking the time to complete a review on Tripadvisor. We are delighted that your stay with the Residence Inn Austin Round Rock was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sarai Braziel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bowling Green, Ohio
Level Contributor
100 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
4 of 5 stars Reviewed May 25, 2014

There was MAJOR construction in all rooms and the lobby area when we were there. Our room was mostly complete, I guess, but there was still an oder of paint or carpet glue or wallpaper glue or something. Our TV was not connected (not plugged in nor connected to cable) but I fixed that. The phones did not work. The smoke detector was still covered in plastic and tape, presumably from the painting.

Despite all of this, I thought this was a good place to stay. We had the one BR suite, with a queen bed in the room with the bath and the entry room containing the kitchenette and a sleeper/sofa (full sized). The bed and the sleeper were both comfortable. There is a small room off the bedroom with the tub/shower and the toilet. The toilet didn't flush unless you hold the handle down for a while. The shower was great--good pressure and temperature consistency. The single basin is in the bedroom, not in the shower room.

There is free WiFi throughout and it worked well in the room and in the lobby area. There is also a computer available in the lobby that's connected to a printer. There is a nice outdoor pool and a court that can be used for basketball.

It's a little hard to find the property. It is on the service road next to I-35, directly behind the Macaroni Grill. You enter the Macaroni Grill parking lot and then go to the back to enter the Residence Inn lot. I found later in my stay that there is a back entrance to the lot, but I don't know how to get there.

The breakfast is included and is servied 6:30-9:30 daily. It has scrambled eggs, a couple kinds of meat, waffle maker, yogurt, fruit, etc. We found it to be satisfying. There is also a meet and greet snack session offered Monday through Thursday at 6:00 pm, but we didn't try that.

This was our second time to stay at this property (the first time was four years ago) and we wouldn't mind staying there again if the situation arises.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, September 2, 2014
OhioRon,

Thank you for choosing to stay with us back in May, as you are aware our hotel has gone through a full renvovation and I am happy to say it is complete. I would love for you to revisit us on your next visit to Round Rock/Austin Texas. Please feel Free to contact me should you need any assistance.

Regards,

Sarai Braziel
General Manager
512.733.2400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin / Round Rock

Address: 2505 South I-35, Round Rock, TX 78664
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin / Round Rock 3*
Number of rooms: 96
Official Description (provided by the hotel):
The newly-renovated Residence Inn Austin Round Rock hotel located along I-35, features brand new furnishings in all of our suites and public areas. As a one of the top Round Rock hotels, our extended stay hotel provides pet-friendly apartment-style living with studio, 1- and 2-bedroom suites with separate living areas with pullout sofas and flat-screen TVs. Each suite is highlighted by a fully-equipped kitchen with new stainless steel appliances, cookware and utensils. Guests love our free perks including a free hot breakfast buffet, WiFi throughout, onsite parking and weekday evening social with snacks and drinks. Our outdoor pool, Sport Court and BBQ area are favorites among families and corporate travelers alike. Within walking distance to Dell World Headquarters and minutes from downtown Austin, the Residence Inn Austin Round Rock hotel is the perfect choice for your next visit. ... more   less 
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Also Known As:
Residence Inn Round Rock
Round Rock Residence Inn

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