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“Tired but nice and clean” 4 of 5 stars
Review of Residence Inn Austin / Round Rock

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Residence Inn Austin / Round Rock
3.0 of 5 Hotel   |   2505 South I-35, Round Rock, TX 78664   |  
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Ranked #8 of 23 Hotels in Round Rock
Top Contributor
59 reviews 59 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
“Tired but nice and clean”
4 of 5 stars Reviewed November 26, 2013

I had booked this property with my points. Based on reviews I decided to give it a try, even though I was a bit worried about how dated the property was. One of the reviews I read stated "oldie but a goodie" I think. They could not have said it better.

Right off the freeway, you can easily find this hotel and park. My check in was very speedy and my room was nice. The hotel looks tired and needs a makeover, but it is very clean, which is more important. Having a separate bedroom is always refreshing. I never used the fridge or stove, but it would come handy if you were staying for a longer period of time.

The pillows were a little flat, but for 2 nights they were ok. Breakfast area was packed and my only complaint was that trying to find something somewhat healthy was hard to find. It was also extremely busy, but I think the hotel was fully booked.

Front staff was very nice. I actually left my carry-on luggage by the counter and they held it for me until I could return to pick it up.

If an older hotel does not bother you, this is a great place to stay.

  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, October 26, 2014
Dear Guest, Thank you for writing a review on Trip Advisor. Since your stay in 2013 we have completed a full-renovation. We would love to invite you back. Please visit us the next time you are in Round Rock, Texas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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110 reviews from our community

Traveler rating
    55
    37
    13
    3
    2
See reviews for
32
8
3
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Toronto, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 25, 2013

I've been a little less than happy with the Marriott brand after a bad experience in NJ but this hotel reminded me that each of these hotels are independently run. The staff here is excellent. I've traveled to enough hotels to recognize great staff and the caliber here was quite high. I had only one issue and they resolved it under 5 minutes. The staff are friendly, courteous, and I feel like they actually pay attention to the guests. People staying here for business are treated like house guests rather than hotel guests it's a nice touch that the Marriott brand should use everywhere (especially in NJ). They have a managers beer/food spread at night and this saved me having to venture out to find food after a very long day. My room was a little dated but it was fully functional and perfectly fine. The location is great for the business campuses there and there are plenty of restaurants and shopping choices. I will stay here again.

Room Tip: Stay away from where the hallway joins the lobby. Hockey moms are very chatty at 6am.
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, October 26, 2014
Dear Guest, Thank you for writing a review on Trip Advisor. Since your stay in 2013 we have completed a full-renovation. We would love to invite you back. Please visit us the next time you are in Round Rock, Texas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlothian, Texas, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 14, 2013

We were locating to the Austin area and were without a home for a few weeks. Residence Inn to the rescue. The staff is phenominal. We were very happy with the two bedroom suite, as we had our two younger children with us. The breakfast every morning was not only yummy, but convenient. The light supper weekdays was also good. Housekeeping missed a few things here and there, but overall was fine. Beds were comfy. We made a great choice by staying here.

Was this review helpful? Yes 3
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sarai B, General Manager at Residence Inn Austin / Round Rock, responded to this review, October 26, 2014
Dear Guest, Thank you for writing a review on Trip Advisor. Since your stay in 2013 we have completed a full-renovation. We would love to invite you back. Please visit us the next time you are in Round Rock, Texas.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Golden Isles of Georgia, Georgia
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 24, 2013

My wife and were visiting Austin, TX and decided to stay at the RI in Round Rock. Convenient location, easy to get downtown, nice large rooms and hearty breakfast. The staff was superb, warm and helpful. Our first time visiting Austin so we had a few questions. Staff recommendations were spot on for restaurants and things to see. I hurt my back while there and they helped us get our luggage in the car when we left. Not downtown, but only 20 minutes out. Had a great stay.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rancho Cucamonga, California, USA
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 5, 2013

My husband and I are happy to say we are "Young Senior Citizens"! We have children,
grandchildren, and friends that live all over the USA. We travel a lot. When we were both working we traveled and spent time at many "FINE RESORTS". Those places and memories are unforgettable, and I will never forget them.

We are retired now. That doesn't change our desire to travel and see our family and friends. What it changes is our cash flow. I still want to "Have My Cake and Eat It Too "! I want quality and good service for my dollars.

My son and his family live in Round Rock, Texas. When we would visit them we would stay at a 5 star hotel in Austin. After retirement we began staying at the Residence Inn right in Round Rock and I have never been happier.

They have a few room types to choose from. We normally get a 2 bedroom suite. Yes! they do have 2 bedrooms with a bath and TV in each room, plus a full kitchen and small living area with a TV. They have a little cafe on site that serves a very casual buffet breakfast. You can eat there, or grab and go, or take it to your room.

I like the 2 bedroom suite for a couple of reasons. Two, count them Two bathrooms! If my hubby snores...I can sleep in the other bedroom, not on some sofa. If the grandchildren want to spend the night they have a bedroom. The full kitchen is wonderful. Many times we stop and pick up a meal and have it in our room. If we need to warm it we have a microwave and a conventional oven. We can go to a local market and pick up fruit, drinks, snacks and put them in the fridge. I can't begin to tell you the money you save when you're not eating out 3 meals, plus all your snacks.

The hotel and the rooms are clean and neat. The staff is very accommodating and helpful. The breakfast buffet and light evening snacks are included in the price. It has a pool and a small gym. It is 25 minutes away from Downtown Austin and all the attractions.

When we travel to see family and friends, our first choice is a Residence Inn.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chandigarh
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2013

Looks like an old hotel - the analog temperature controller for ac would surprise you. And the best part is, even being old, its been maintained in excellent fashion.

The staff is Super nice and helpful - The guys at the front desk are very nice specially Mr Scott Miller was very nice and helpful. I goofed up the tube light in odd hours of the day and he himself fixed it for me... i was looking for some nice places to visit - so he helped me with the recommendations and printed maps as well.

Overall - great experience !!

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed August 29, 2013

At the risk of repeating other reviews I would say that what this hotel lacks in terms of a fresh and new feel it more than makes up for with its family friendly staff. I'm sure much of this is driven by the fact that it is based in the friendliest city in the friendliest state in the Union! We had a spacious 2 bed 2 bath apartment which was pretty much standard Residence Inn- plus faux fire place which we didn't use as it was a roasting 100F outside. Andrea checked us in and she and her other colleagues made us feel very welcome throughout our stay. In summary a home away from home with all necessary appliances.

THINGS to DO- The location is roughly 25 minutes drive from downtown Austin off the interstate 35 and based very close to large shopping area with restaurants and a 24 hr Wall-mart. If you've come to meet DELL then it is literally 'on campus'. Access to the highway is quick and easy although be careful when using your GPS as it could get confused. Things to do with kids include Tubing in New Braunfels, chilling out in the natural springs at Krause Springs and eating at Chuys a great Austin Tex Mex place. Other places to visit are Mt Bonnell for a great view as well as the now new and big Oasis restaurant and bar with great views of Lake Travis. The views are much than the food here though. The new Domain shopping complex is not far either and an hours drive away are the fantastic San Marcos Outlet stores. If you are travelling to Houston don't forget the fantastic Blue Bell Ice Cream factory tour.

Only downside was that the age of the property and furnishings were beginning to show. The sofa bed mattress as well as the mattresses on the main beds was well worn in and there were some signs of mold on some walls close to the AC ducts. There was heavy use of carpet freshners (Shake and Vac etc.) which is always a sign that the carpets are coming to the end their life and need replacing.

I felt the place compensated for this with great staff and by offering much better rates than the spanking new Homewood Suites which was just behind it (Well worth checking out as it is a modern property). My advice to the owners would be to hurry up with the re-modelling get some new Residence Inn furniture. If not I feel it risks effecting the reputation and image of the Marriot brand.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin / Round Rock

Address: 2505 South I-35, Round Rock, TX 78664
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin / Round Rock 3*
Number of rooms: 96
Official Description (provided by the hotel):
The newly-renovated Residence Inn Austin Round Rock hotel located along I-35, features brand new furnishings in all of our suites and public areas. As a one of the top Round Rock hotels, our extended stay hotel provides pet-friendly apartment-style living with studio, 1- and 2-bedroom suites with separate living areas with pullout sofas and flat-screen TVs. Each suite is highlighted by a fully-equipped kitchen with new stainless steel appliances, cookware and utensils. Guests love our free perks including a free hot breakfast buffet, WiFi throughout, onsite parking and weekday evening social with snacks and drinks. Our outdoor pool, Sport Court and BBQ area are favorites among families and corporate travelers alike. Within walking distance to Dell World Headquarters and minutes from downtown Austin, the Residence Inn Austin Round Rock hotel is the perfect choice for your next visit. ... more   less 
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Also Known As:
Residence Inn Round Rock
Round Rock Residence Inn

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