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Residence Inn Austin / Round Rock: Traveler Reviews

3.0 of 5
2505 South I-35, Round Rock, TX 78664
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Residence Inn Austin / Round Rock
Ranked #6 of 23 hotels in Round Rock
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58 reviews from our community

    Trip type
Traveler rating
    30
    18
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    1
    1
Date Rating
Round Rock, Texas
1 review
1 helpful vote 1 helpful vote
“Will be staying there again when it is time to go.”
5 of 5 stars Reviewed September 24, 2012

I recently stayed at the Residence Inn in Round Rock in conjunction with a move from overseas. The staff there was fantastic! They were all very friendly, not only to my wife and I, but also to my teenage daughter and two young children. There were times when my boy (8 years old) would call down to the front desk, unbeknownst to me, for various reasons. One time he called because he was afraid he left his hat at breakfast. Not only did they pick up the hat but they knew exactly who it was for and was about to call him! In addition, i don't know of any hotels in which the staff would tell a teenager who is on the computer that her little brother called the front desk to let her know it was time for bed. I loved it! Every morning they would greet us with a "Good Morning" and every time I came in they would say "Welcome back". It's these little touches that I really liked. So, I wish the best for the staff in whatever they do, but I selfishly hope they are there when my family stays there again!

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Clay A about Residence Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review
September 30, 2012
Clay A,

We thank you so much for taking the time to share your recent experience with us!

I am proud to say the team at our hotel is the best...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, Texas
1 review
“Overall, a great experience!”
5 of 5 stars Reviewed August 1, 2012

We recently moved to the Austin area from another state and needed a place to stay until we found a house. None of my company's corporate apartments were available, so I booked a two-bedroom suite at the Residence Inn-Round Rock online a few days before we arrived. We had several options for other hotels, but I am so glad we stayed here!

The staff was unbelievably friendly. Every single person we talked to was helpful, kind, and had a great sense of humor. The front desk staff was particularly fantastic. I had to send several faxes on the new house and extend our stay several times, and they were always happy to help whenever we needed it.

The room was nice--pretty spacious for a hotel room, and the kitchen was stocked with everything we needed. Breakfast options weren't great for vegetarians, but that's pretty standard for Texas. As far as location goes, this one was perfect for us; we didn't know the area at all, and pretty much everything we needed was within a five-minute drive.

Overall, our two-week stay at the Residence Inn-Round Rock was awesome! I wouldn't hesitate to recommend this hotel to my friends and family.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask _ABD148 about Residence Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review
August 12, 2012
Dear _ABD148,

Thank you so much for taking the time to share your feedback with us!

I am so happy to hear you picked our hotel for your stay while relocating to our area. Even happier to know we were able to make your time with us an enjoyable experience.

I am proud to say our team is one of the best in the industry. They truly try their best to enhance our guests' stay at our hotel, aiming for the best experience possible.

Thank you again for your kind words!
We hope you are enjoying Texas! Please consider any of us at your service should you ever need assistance with anything.

Livia Salinas
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Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
“Great place, inconvenient circumstances.”
4 of 5 stars Reviewed July 23, 2012

Overall our stay there was great. The people at the front desk were very kind and the breakfast was good for a simple stay! During the time we were there the inn lost power due to a storm, which was out of their control, but because of that storm they had to reset the power the next day without any knowledge of the guests staying there. I would have wished they would have let us know beforehand. Also, the pool was not usable the whole week we were there, but the woman at the front desk was very apologetic for it.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by Ellen P for Round Rock
Ask Ellen P about Residence Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review
August 12, 2012
Dear Ellen P,

We appreciate you taking the time to inform us about your stay at our hotel. Our guests' feedback is very important to us.
I am...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, Texas
2 reviews
“Second customer meeting event even better than the first!”
5 of 5 stars Reviewed July 18, 2012

I once again decided to use the Residence Inn Round Rock and Monica Gayden and her staff to host our one day customer meeting in July 2012. They did not fail to impress - professional, responsive, friendly, attentive. If you are needing a great hotel with good ammenities for a customer or personal event, I highly recommend them.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Ask RoundRock1 about Residence Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review
July 23, 2012
Dear RoundRock1,

We were so happy to hear you enjoyed having your meeting at our hotel, once again!
Thank you for your loyalty and trust in our services.

Monica Gayden is one of the most dedicated and service oriented Sales Manager. I could not have asked for a better team leader!

Thank you for the wonderful words. We look forward to hosting many more of your meetings and welcoming you back soon!

Livia Salinas
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Fort Lauderdale, FL
Top Contributor
72 reviews 72 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
47 helpful votes 47 helpful votes
“Clean, Comfortable, Convenient and affordable”
3 of 5 stars Reviewed July 16, 2012

Not a bad hotel if you need to stay close to Austin, we had business in Round Rock and in Austin so this hotel was convenient to our meetings. The staff was very nice and very helpful. The breakfast leave a lot to be desired so I would recommend just gettgin the coffee an deating elsewhere. Rooms are very clean and beds are comfortable, price seemed to be very fair as well (especially since there was free internet and good laundry facilities). Lots fo good restuarants literally next door. Be sure to check out the BBQ place across from the Home Depot called Voodoo - it was fantastic)

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask JosephSloboda about Residence Inn Austin / Round Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review
July 23, 2012
Dear JosephSloboda,

We would like to thank you for taking the time to write us a review.
It means a lot to our team when we receive feedback and hear our guests enjoy their time with us!

I am proud to say we do have one of the best hotels in the area. Our team strives for excellence and is always looking for new ways to exceed our guests' experiences.
Our area does offer many great restaurants that are within walking distance and we are excited about the new BBQ joint around the corner!

In regards to our breakfast, we have implemented new items and continue to ask for feedback as it only helps us improve. Please come see us again soon and give it a try!

Thank you again for your great review.
We look forward to seeing you soon.

Livia Salinas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin / Round Rock

Also Known As:
Residence Inn Round Rock
Round Rock Residence Inn
Address: 2505 South I-35, Round Rock, TX 78664
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Kitchenette Pets Allowed Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Round Rock
#9 Family Hotels in Round Rock
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Within walking distance to Dell World Headquarters, the Residence Inn Austin Round Rock is combines the comforts of home with excellent service. One of the best Round Rock hotels for travelers looking for extended stay accommodations, we offers spacious 1-bedroom studios and 1- and 2-bedroom suites, all with full kitchens and separate living and sleeping areas. Just off I-35, our pet-friendly hotel is convenient to Dell Diamond, the #1 minor league ballpark in the country, and Old Settlers Park, which boasts 20 baseball and 5 softball fields. Guests at the Residence Inn Austin Round Rock enjoy complimentary high-speed Internet, a complimentary hot breakfast each morning as well as a light dinner buffet Monday - Thursday. The outdoor pool/whirlpool, children's pool, BBQ area, and Sport Court at this Round Rock hotel are great for relaxing after a busy day of meetings or sightseeing. ... more   less 
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