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“Great place, inconvenient circumstances.” 4 of 5 stars
Review of Residence Inn Austin / Round Rock

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Residence Inn Austin / Round Rock
3.0 of 5 Hotel   |   2505 South I-35, Round Rock, TX 78664   |  
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Ranked #8 of 24 Hotels in Round Rock
Certificate of Excellence
Level Contributor
63 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great place, inconvenient circumstances.”
4 of 5 stars Reviewed July 23, 2012

Overall our stay there was great. The people at the front desk were very kind and the breakfast was good for a simple stay! During the time we were there the inn lost power due to a storm, which was out of their control, but because of that storm they had to reset the power the next day without any knowledge of the guests staying there. I would have wished they would have let us know beforehand. Also, the pool was not usable the whole week we were there, but the woman at the front desk was very apologetic for it.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 12, 2012
Dear Ellen P,

We appreciate you taking the time to inform us about your stay at our hotel. Our guests' feedback is very important to us.
I am sorry for any inconveniences the storm may have caused while you were with us.
Unfortunately you stayed with us while we were going through some severe storms that did cause some technical difficulties with our cable and internet.

As our cable is provided through satellite and it gets affected with storms. And although we had technician come out the very next day to take a look at the signal, we came to find out it actually affected our entire region, as the hotels next door also were left with no service as well.

As you mentioned, there are some weather inconveniences we can't control but we honestly appreciate your patience and understanding. I apologize for the issues.

I hope you enjoyed your stay aside from the weather obstacles you encountered.
We would love to welcome you back some time soon!

Livia Salinas
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131 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Round Rock, Texas
2 reviews
5 of 5 stars Reviewed July 18, 2012

I once again decided to use the Residence Inn Round Rock and Monica Gayden and her staff to host our one day customer meeting in July 2012. They did not fail to impress - professional, responsive, friendly, attentive. If you are needing a great hotel with good ammenities for a customer or personal event, I highly recommend them.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review, July 23, 2012
Dear RoundRock1,

We were so happy to hear you enjoyed having your meeting at our hotel, once again!
Thank you for your loyalty and trust in our services.

Monica Gayden is one of the most dedicated and service oriented Sales Manager. I could not have asked for a better team leader!

Thank you for the wonderful words. We look forward to hosting many more of your meetings and welcoming you back soon!

Livia Salinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Level Contributor
102 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed July 16, 2012

Not a bad hotel if you need to stay close to Austin, we had business in Round Rock and in Austin so this hotel was convenient to our meetings. The staff was very nice and very helpful. The breakfast leave a lot to be desired so I would recommend just gettgin the coffee an deating elsewhere. Rooms are very clean and beds are comfortable, price seemed to be very fair as well (especially since there was free internet and good laundry facilities). Lots fo good restuarants literally next door. Be sure to check out the BBQ place across from the Home Depot called Voodoo - it was fantastic)

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review, July 23, 2012
Dear JosephSloboda,

We would like to thank you for taking the time to write us a review.
It means a lot to our team when we receive feedback and hear our guests enjoy their time with us!

I am proud to say we do have one of the best hotels in the area. Our team strives for excellence and is always looking for new ways to exceed our guests' experiences.
Our area does offer many great restaurants that are within walking distance and we are excited about the new BBQ joint around the corner!

In regards to our breakfast, we have implemented new items and continue to ask for feedback as it only helps us improve. Please come see us again soon and give it a try!

Thank you again for your great review.
We look forward to seeing you soon.

Livia Salinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, TX
Level Contributor
125 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed June 28, 2012

Our second visit to the Round Rock Residence Inn proved to be as enjoyable as our last stay. This time we had a lovely one bedroom that overlooked the pool and was gorgeous at night. The room was clean and spacious as was the rest of the property.

On this trip, my daughter was able to use the pool and she really enjoyed both it and the hot tub. Next to the pool is a small basketball court that my son is hoping to use should we return soon.

The one insignificant, minor note that I have is that both times that we stayed here the scrambled eggs and potatoes seemed to be a little too spicy. They were fine for my husband and myself, but both of my kids refused to eat them on both occasions after just one bite. I hate to complain because breakfast is free, but just something I wanted to note for families with younger children (under 10). There are still lots of other delicious options though :)

Again, this hotel has a friendly staff and you are sure to enjoy your stay here as it's close to so many good restaurants and the Round Rock Express field.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Residence Inn Austin / Round Rock, responded to this review, July 8, 2012
Dear BronteReed,

Thank you so much for taking the time to write such a wonderful note on our hotel!

We are so happy to hear you enjoyed your stay with us once again.
I am proud to say we have one of the best teams in the hospitality industry and thrive on exceeding our guests' expectations.

On another note, thank you for the feedback about our breakfast. We have recently changed some items and would love for you to come back and try the new changes.

Thank you again for your loyalty to the Residence Inn Round Rock.

We can't wait for welcome you back!

Livia Salinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed June 25, 2012

I love this hotel. I use it for business travel but would stay there anytime. I stay there three or four times a month for an overnight stay and the front desk is so friendly. In fact, when I open the door and they see me heading to the front desk they call me by name. How they managed to remember my face out of all their guests is beyond me. They always call me when I get to my room to make sure everything is to my liking. I travel to other states and cities and usually stay where breakfast and evening hour receptions occur. This place has by far the best menu and tasting food on a consistent basis. If you are in Round Rock, you would not go wrong by staying at the Residence Inn.

Room Tip: All the rooms are exellent, new, clean and modern.
See more room tips
  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Residence Inn Austin / Round Rock, responded to this review, July 8, 2012
Dear Karen P,

Thank you for your feedback! We appreciate your time and wonderful words about our Residence Inn.

We look forward to always welcoming our guests and ensuring a great experience while with us. I am happy to hear you enjoy your stay every time and really appreciate your loyalty to our hotel!

We hope to see you soon!

Thank you again,

Livia Salinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 21, 2012

I stayed in the Hotel for a number of weeks for a business trip, and this stay was by and far the best experience I have ever had in a Hotel. The staff (house keeping, front desk, management) were beyond nice. Every time we came and went they were there with kind words and a smile.

A hot breakfast (sausages/bacon, hash browns, eggs, breakfast sandwiches, pancakes and waffles) was provided every morning. That is not including the cereal, hot coffee and fresh fruit that was left out every day. On Mon. - Thur. they serve dinner, which is a variety of different foods which is never the same including beers and wine. Ohh, and some of the best chocolate chip cookies you can imagine.

My room was also kept clean, and they also did the little things that make you think someone put some real effort into cleaning. (They even took the dirty dishes I left in the sink and washed them in the dishwasher! Seriously, who does that!

This was the best experience I've ever had in a Hotel ever, and that's saying a lot as I travel all the time. Do yourself a favor stay at the Residence Inn in Round Rock!

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Residence Inn Austin / Round Rock, responded to this review, July 8, 2012
Dear AJ_From_Chicago,

Thank you so much for taking the time to tell us how much you enjoyed your stay at our Residence Inn!

We know that being away from family and friends is very hard and we are happy to hear we were able to make you feel at home. Our team is always looking for different ways to make our guests feel welcome and our mission is to provide the best service possible.

We look forward to welcoming you back soon!

Thank you again for your wonderful feedback,

Livia Salinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Temple, Texas
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 10, 2012

This is my first time staying at residence inn. So far my stays at extended stay hotels have not been a good experience so thats why I was kind of hesitant to stay in a residence inn. The reviews have been good so we took the chance!

The room is surprisingly nice! I was hoping that it would still have a "hotel" feel and not look like a regular apartment. I was not disappointed. The room was well equipped like a home but still felt like a hotel. We got a studio suite which was quite spacious for 2 people. The sofa was cozy and comfortable, bed was great, pillows really heavenly! Staff was very friendly and helpful. We had a room beside the elevator but did not hear any noise from it. You can hear some conversations of people passing by or doors being banged occasionally but this was minimal and did not bother us much.

Breakfast was okay with some hot offerings (scrambled eggs and ham to be exact), french toast, the usual breads, waffle maker, juices, oatmeal, cereals) however considering that its free, there really is no reason to complain. It is better than other continental breakfasts offered.

Stay was not without its glitches. We arrived slightly past 4 pm and our room was not yet ready. We took the studio instead of the 1 bedroom instead. There was no ice available when we got there but there was a large party in the meeting room at that time.

Did not check out the pool or the gym.
Overall I am happy with the place. It is more than what I expected and has everything I need. Would stay here again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Residence Inn R... R, General Manager at Residence Inn Austin / Round Rock, responded to this review, June 17, 2012
Dear Dichieport,

Thank you so much for taking the time to tell us about your recent stay with us!

We’re so glad you enjoyed your time with us here in Round Rock and I am also happy we were able to exceed your expectations since this was your first time at a Residence Inn!

We take a lot of pride in our service and really try to make our guests' stay the most comfortable and relaxing. Our team is always looking for new ways to make everyone's stay memorable.

In regards to your feedback on your time of check in, although we do our best to have all rooms available to check in by 4PM every day, we may sometimes have some guests with later check outs which delays our housekeeping process. As for the ice machine, when we do have a lot of families and meetings, and especially now during our summer season, usage is higher. I do apologize for the inconvenience and appreciate your understanding.

Once again, thank you for your feedback and time!
We would love to welcome you back soon!


Livia Salinas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Austin / Round Rock

Address: 2505 South I-35, Round Rock, TX 78664
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin / Round Rock 3*
Number of rooms: 96
Official Description (provided by the hotel):
The newly-renovated Residence Inn Austin Round Rock hotel located along I-35, features brand new furnishings in all of our suites and public areas. As a one of the top Round Rock hotels, our extended stay hotel provides pet-friendly apartment-style living with studio, 1- and 2-bedroom suites with separate living areas with pullout sofas and flat-screen TVs. Each suite is highlighted by a fully-equipped kitchen with new stainless steel appliances, cookware and utensils. Guests love our free perks including a free hot breakfast buffet, WiFi throughout, onsite parking and weekday evening social with snacks and drinks. Our outdoor pool, Sport Court and BBQ area are favorites among families and corporate travelers alike. Within walking distance to Dell World Headquarters and minutes from downtown Austin, the Residence Inn Austin Round Rock hotel is the perfect choice for your next visit. ... more   less 
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Also Known As:
Residence Inn Round Rock
Round Rock Residence Inn

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