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“I became a resident at Residence Inn!” 4 of 5 stars
Review of Residence Inn Austin / Round Rock

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Residence Inn Austin / Round Rock
3.0 of 5 Hotel   |   2505 South I-35, Round Rock, TX 78664   |  
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Ranked #7 of 23 hotels in Round Rock
Pflugerville, Texas
1 review
“I became a resident at Residence Inn!”
4 of 5 stars Reviewed September 30, 2011

I checking into Residence Inn after my house flooded in August 2011. Two months later and I'm finally about to move back into my house. I can honestly say the staff at Residence Inn made me and my family feel welcome and went out of their way to accommodate our needs. The staff would go so far as to save me dinner if we were going to be late!

The hotel itself is a good bang for the buck, and the pool and hot tub are adequate. We also enjoyed the basketball court, great breakfasts, and decent dinners.

Thanks so much (esp. Lauren!) for helping us to feel at home while we were away from our home!

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, April 2, 2012
We were happy to be there for you in your time of need. We here at the Residence Inn know that when our lives are disrupted it makes it so much easier when there is someone there to help you out. It was our pleasure to help you and we are so happy to hear that you felt the same. We know that sometimes it’s the little things that count so saving dinner is never out of the question when life demands delay our guests from some of the added benefits of our property. If you ever are in need of a hotel again we hope we are first on your list and look forward to being able to have you as a part of our family again.
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86 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Seattle, Washington
1 review
3 of 5 stars Reviewed September 29, 2011

The staff at this property are very personable and customer-service oriented. There is no request that is too big or too small. Very accomodating and friendly.

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, April 2, 2012
Thank you for your compliments to our staff. We are here because of you and it is great to know the reasons behind our hotel staff being ranked in the top 10% of Residence Inns. We hope you return and be a part of our family here again soon.
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Round Rock, Texas
2 reviews
5 of 5 stars Reviewed September 22, 2011

I held a 2 day customer meeting just recently and this hotel hosted the event. Monica Gayden, the senior sales manager, and the hotel staff were just amazing. They not only ensured my staff and my customer were completely taken care of, they were available, supportive, and pro-actively involved from start to finish. I highly recommend this hotel if you are planning an event or meeting. Oh, the bonus, they were more affordable by far than any of the "fancier" hotels in the area. My customer was very pleased and therefore I am very pleased. Thanks Monica for a job well done!

  • Stayed September 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, April 2, 2012
Hosting your event was a pleasure for us as well. It is our goal to make sure that anyone who hosts an event at our property is well taken care of so it means a lot to hear that you had a great experience. Our staff here is ranked in the top 10% of all Residence Inn staffs and when we hear things like this from our guests it just goes further to confirm our success. We hope you will choose to let us host you again when the time comes.
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Mumbai (Bombay), India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 20, 2011

This is one of the best hotels I have ever visited
Its got great big rooms, wifi and a full equipped kitchen

The facilities here are also superb with a great breakfast and evening snacks
Also the property is located close to a lot of restaurants and Walmart

Room Tip: All rooms are great Since its a non smoking property, smokers need to book rooms close to the exits
See more room tips
  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, April 2, 2012
Thank you for taking the time to let us know you enjoyed your stay with us! We do love to hear about how our guests enjoy the benefits of not only our fully equipped kitchens but complimentary breakfast and social hour. It is a great to know you benefited from our close proximity to the shopping center and its every growing restaurants. Maybe the next time you visit you will get to try some of the new places that have opened since your last stay.
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Oklahoma City
1 review
4 of 5 stars Reviewed September 9, 2011

We just returned from a three week stay at this location and could have not been more pleased! At check- in, Robbie went above the call of duty. He worked miracles to settle us into the perfect room for our needs. Throughout our time at this location we were amazed at the cohesive approach the staff took to make each guest feel like family. Lauren as well as Robbie played a vital role in this daily effort. They were always there with a kind word, or helping hand for whatever we, or our children needed! Yet, they did not stand alone. We were equally impressed with the kind note of repair from Jessie, and the hard work that went into each meal from Noamie. (Girl, your cookies RULE!) Julia and Carla were delightful to work with as well. Our one year old carried a balloon throughout the hall for a portion of our time there and was undoubtedly made to feel welcome.
As for the location...it was perfect for our needs. It is settled right off I-35 and has great access to shopping and restaurants alike. If you travel South on 35 to the Parmer exit (only a couple of miles) there is an amazing Super Target that surpasses the one in Round Rock. Yet it is conveniently located near the infamous Round Rock Doughnut Shop.
Keep up the good work! We would not hesitate to stay here again, or recommend it to anyone passing through town.
Thanks for everything,
The Stones

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, April 2, 2012
Thank you so much for letting us know that you felt like you were a part of our family here at the Residence Inn Round Rock. This is our goal with all of our guests for every stay they have with us. We appreciated the chance to get to know you and your family while you were with us and look forward to an opportunity to host you again. Anything you need you let us know. Thanks again for your kind words.
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Lubbock, Texas
1 review
5 of 5 stars Reviewed August 4, 2011

Our group scheduled stay with the Residence Inn Marriott for attendance at a business meeting nearby. The staff went above and beyond for our group of about 12. Each member of our group received a welcome package and we were treated above and beyond during our stay.

  • Stayed July 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 24, 2011
Thank you for allowing your company family to be a part of our family! We are proud to inform you that our hotel is ranked #1 as the warmest and friendliest hotel! We truly appreciate your feedback and we look forward to the opportunity to serve you in the near future!
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Austin, TX
Top Contributor
118 reviews 118 reviews
42 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed July 28, 2011

We stayed here for one evening during my daughter's recent softball nationals' tournament. We were more local within an hour drive away, but we stayed one night in which we had a later game and early morning game. So, we just needed a place with a good nights' rest and close to the fields.

What we received was exceptional service. The staff is by far their most positive asset, very willing to help in any way that they can and very friendly. They had a separate softball group staying with them that was going to be 15 minutes late for the Th night light dinner and they were so sweet to keep it open (my family made it in plenty of time as we had an earlier game, but it was nice to know they extended it slightly for others).

The lite fare was spaghetti and sauce (with and without meat) as well as a salad option and dinner rolls. Sodas, beers, bottled water, and wine included. All was wonderful. In the morning they had scrambled eggs, potato fries, sausage, and the continental items. Juice, milk, and coffee were included. The potato fries were pretty spicy, but overall the fare was very good. Great bargain with both meals included on a week-night.

The rooms were well-appointed and exceptionally clean. The bed was very comfortable in the queen-bed separate room. The water pressure and hard/softness was medium, which was perfect for a hotel. There were two tvs in a one bedroom - great for a family traveling. Ample desk space as well as a 2 person mini-table near the mini-kitchen nearby. Perfect for a family short-stay or for a week+ for a business traveler.

HSIA is excellent - no problems - easy access.

You can't go wrong here at the Residence Inn Round Rock - it's a great choice and located within a block or so of Dell, 1/2 mile from the Dell Diamond (Texas Rangers AAA team), or about 10 miles from downtown. A++ great hotel in safe area next door to Joe's Crab Shack a Romano's Italian Restaurant if needed. Nearby a Sam's Club, Wal-Mart, Olive Garden, you name it :)

great choice - you can't go wrong!

Room Tip: the rooms near the front entrance check-in are near the elevator, ice, pool, and lobby (food)
See more room tips
  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 23, 2011
With being from the local area we are so glad you had the opportunity to stay with us and have such a wonderful experience. We do our best to accommodate all of our guests needs and it prides us to know you were able to be part of it. The staff here is ranked in the top 10% for all Residence Inns and we do our best to represent this fact to all of our guests. Thank you for the wonderful compliments to our food variety and options, we do our best to have a bit of something for everyone. It is just splendid you were able to experience and make use of a lot of the things available with in the hotel and in the surrounding area while you stayed with us.

We look forward to being able to host you again if and when the situation arises.
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Additional Information about Residence Inn Austin / Round Rock

Also Known As:
Residence Inn Round Rock
Round Rock Residence Inn
Address: 2505 South I-35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Round Rock
#14 Family Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin / Round Rock 3*
Official Description (provided by the hotel):
Within walking distance to Dell World Headquarters, the Residence Inn Austin Round Rock is combines the comforts of home with excellent service. One of the best Round Rock hotels for travelers looking for extended stay accommodations, we offers spacious 1-bedroom studios and 1- and 2-bedroom suites, all with full kitchens and separate living and sleeping areas. Just off I-35, our pet-friendly hotel is convenient to Dell Diamond, the #1 minor league ballpark in the country, and Old Settlers Park, which boasts 20 baseball and 5 softball fields. Guests at the Residence Inn Austin Round Rock enjoy complimentary high-speed Internet, a complimentary hot breakfast each morning as well as a light dinner buffet Monday - Thursday. The outdoor pool/whirlpool, children's pool, BBQ area, and Sport Court at this Round Rock hotel are great for relaxing after a busy day of meetings or sightseeing. ... more   less 
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