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“The Cool Drink at the End of a Hot Day.” 5 of 5 stars
Review of Residence Inn Austin / Round Rock

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Residence Inn Austin / Round Rock
3.0 of 5 Hotel   |   2505 South I-35, Round Rock, TX 78664   |  
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Ranked #7 of 23 hotels in Round Rock
Lansdale, Pennsylvania
1 review
“The Cool Drink at the End of a Hot Day.”
5 of 5 stars Reviewed July 19, 2011

I just completed a stay at the Round Rock Texas Residence Inn. I was so impressed that I had to write. Justin, Julia, Carla and everyone else at the Marriott were fantastic. (Those that weren't mentioned by name please forgive me.) I have stayed at hotels and motels all around the country and this location while appointed as well as most Residence Inns was great due to the extraordinary service of the employees. From the moment we were welcomed to the sad moment of check out I felt that they weren't just doing a job but truly cared how our stay was. You expect clean rooms, corporate smiles and a decent breakfast when staying at a Residence Inn, What I didn't expect was the feeling that I was visiting a caring and concerned relative's home rather than a business. Except for the fact that I had to pay for the privilege, my stay brought back fond memories of family visits to my grandmother’s home with all my cousins running around. It was a joy and pleasure to stay and we, my wife, adult son and myself, cannot wait to return. Thank you for the amazing stay, Dennis Deitsch -----------------------

  • Stayed July 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, August 26, 2011
Thank you so much for your kind words when we hear things like this from our guests it lets us know we are doing our jobs right. We pride ourselves on living the “Home Away From Home” standard the Residence Inn Brand represents. Personal experiences like yours where we could evoke fond memories of your visits with relatives reinforce the fact that we are #1 in Warm & Hospitable out of all the Residence Inn Brand Hotels.

Thank you for being a loyal guest to the Residence Inn Round Rock and we look forward to your many stays to come.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
long beach
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 17, 2011

stayed here for 3 nights in early june...the staff was friendly, courteous and helpful. the inn was clean and well maintained ...several resturants and shopping was close by. overall we'd stay here again if we ever return to round rock,texas

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carla_Montemurro, General Manager at Residence Inn Austin / Round Rock, responded to this review, June 22, 2011
Dear Carla,

Thank you for your feedback.
We were honored to have you as part of our family.
We are thrilled you enjoyed our staff’s hospitality. We are ranked in the top 10% in staff service among all Residence Inns in the country. We are extremely happy to hear that our cleaning and maintenance staffs were able to provide you with crispy beds and everything in the room working in order.
We are glad you were able to take advantage of the convenience of nearby restaurants.

The Residence Inn Round Rock thank you again for your stay and our staff is looking forward to being your host again.
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Houston, Texas
Top Contributor
52 reviews 52 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 29, 2011

The first thing we noticed is that the parking lot is shared with a restaurant. We were first given keys to a room that had not been cleaned at all, containing an unmade bed, towels on the floor, and room-service dishes, luckily it was unoccupied or it could have been embarrassing. The next room was mostly cleaned, with only some leftover food in the fridge and a soiled toilet. The room was small, and the fridge was making noises all night.

Room Tip: Ask for a room that's been cleaned
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  • Stayed February 2011, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Round Rock, Texas
1 review
4 of 5 stars Reviewed May 11, 2011

We experienced a home emergency and needed a place to call home temporarily and the Residence Inn was a great solution. The staff went out of their way to make my family feel at home, and always with a smile. It was nice having a living room with two bedrooms, breakfast ready in the morning, and afternoon/evening snacks provided. Having a small grocery and multiple nice restaurants within walking distance was also very convenient. The only reason I didn't give it four stars was that the beds could have been a been a bit more comfortable (not terrible, but not great for a long stay).

Stayed May 2011, traveled with family
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Bangalore, India
1 review
3 of 5 stars Reviewed May 5, 2011

One improvement they can work upon is Variety for Breakfast. Apart from that its value for money.
Dont choose a room on ground floor. Prefer staying in rooms which doesn't face parking.

Good restaurants available at walking distance. Walmart and other stores are well within the radius of 1 mile.

  • Stayed August 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Largo, Florida
1 review
1 of 5 stars Reviewed January 13, 2011

We booked a room at subject hotel (2505 S Interstate Highway 35, Roundrock, Texas) for 3 nights. When we arrived we were directed to a 1 bedroom suite on the first floor. When we entered, the lighting was bad, flickering kitchenette light, the room was dingy, with stains on the floor and couch. I felt we were paying too much to stay in such a room (~$140/night), so we went back to the front desk, and we were given another 1 bedroom suite. This one was much cleaner, but the cleaning chemical smell knocked you in the face when you walked into the room. This was making my eyes water and my husband's throat sore. I called the front desk, and I was told there were not anymore 1 bedroom suites or 2 bedroom suites available. She also informed me it might be a good idea to call ahead to any hotel I might be staying at to let them know not to use such strong chemicals for cleaning in case they may affect my allergies. I stated that I have stayed in hotels all over the world and I have never had this problem. My husband also had a problem with it, and I didn't think my 5 year old should be subjected to this odor. I thought this was a bad statement for the hotel to make. We tried to air out the room, but after several hours, this did not work. We had no choice but to find another hotel. My husband was told that he would have to pay for the first night ($147.56) even though we could not stay there. I think this is unreasonable. I feel that due to the terrible circumstances surrounding the conditions of the rooms we were assigned, that we should receive a full refund. We have stayed at several Residence Inns across the country without any issues, but this is the worst experience I have ever had. I tried submitting this information to Residence Inn Corporate twice. They forwarded to the Management of the Round Rock Residence Inn who would not give us the refund.

  • Stayed December 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 1, 2010

We enjoyed staying here a few nights while my husband was on a business trip and I was just being lazy. It's convenient for necessities shopping with a Wal-Mart and Home Depot next door. It was great for when my husband was on a business call and I could go into the separate bedroom and relax. The staff is great, and it's very clean.

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Your_Family, General Manager at Residence Inn Austin / Round Rock, responded to this review, April 4, 2011
Dear guest,

Thank you for the feedback. We enjoyed having you as part of the family. We are glad you were able to get out of your routine and relax.
We are looking forward to accommodating you again.
Residence Inn Staff
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Additional Information about Residence Inn Austin / Round Rock

Address: 2505 South I-35, Round Rock, TX 78664
Phone Number:
Location: United States > Texas > Round Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Round Rock
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Austin / Round Rock 3*
Official Description (provided by the hotel):
Within walking distance to Dell World Headquarters, the Residence Inn Austin Round Rock is combines the comforts of home with excellent service. One of the best Round Rock hotels for travelers looking for extended stay accommodations, we offers spacious 1-bedroom studios and 1- and 2-bedroom suites, all with full kitchens and separate living and sleeping areas. Just off I-35, our pet-friendly hotel is convenient to Dell Diamond, the #1 minor league ballpark in the country, and Old Settlers Park, which boasts 20 baseball and 5 softball fields. Guests at the Residence Inn Austin Round Rock enjoy complimentary high-speed Internet, a complimentary hot breakfast each morning as well as a light dinner buffet Monday - Thursday. The outdoor pool/whirlpool, children's pool, BBQ area, and Sport Court at this Round Rock hotel are great for relaxing after a busy day of meetings or sightseeing. ... more   less 
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Also Known As:
Residence Inn Round Rock
Round Rock Residence Inn

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