I normally don't write reviews where nearly EVERYTHING is negative, but this is one!
I do have 2 positive things to say- the staff was friendly (although slow when we had a maintenance emergency), and pets are free. In fact they offered to check in on our dog while we were out.
Everything else wasn't so positive....First the rooms looked as if they weren't finished being made up, the beds looked unmade and the bathroom light was on. Also the smell, it smelled of nasty body odor. The toilet was running as well. The shower required me to wear sandals, it was pretty filthy. They only had 2 bath towels and 2 washcloths-no hand towels. The beds were horrible (worse than my old mattress which was 11 years old!). No free internet here, it is pretty expensive to log on. They offer a small pool. The next morning we had a maintenance emergency and called the staff and I had to go down there 20 min later since no one had come up.
So to say the least, this was not a great experience. We did get a free night at any Red Roof Inn in the USA for our troubles.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I'm sorry it's taken so long for me to respond to your TripAdvisor review, but I'm glad that I apparently did respond to you directly with a free night's stay. It's been a couple of years and a lot has changed at the Red Roof Inn Round Rock. We now have free Wi-Fi, we've replaced many mattresses, and renovated all our public areas as well as many of our rooms. The hotel wouldn't even look the same to you after all this time. If you find yourself passing through the Round Rock / Austin area needing a room, come on in and take a look. We still welcome pets and I've still got a great staff, and we'd all like to welcome you back!
Red Roof Inn Round Rock
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.