After canceling my room within the required time frame and being told by two employees that I could cancel without having to pay penalities, I was still charged for a night stay. I called the hotel daily for a week to reach the manager and he was never there. The employee I spoke with was very honest and said he is never around and my issue will probably not get resolved. I then called the corporate offices where they started a case. The manager then emailed me saying he was sorry if I was unhappy but never once addressed the issue at hand, so I called the corporate office back. They said he was disputing my claim and was not going to pay me back. I am so frustrated that I was told by two employees that I would not be charged and now the corporate acts as though they can't help now. DON'T STAY HERE!!!!
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- Also Known As:
- Red Roof Inn Round Rock
- Round Rock Red Roof Inn