First off let me say that I am aware that they are in the middle of renovating. That however does not condone the action of not having a back door installed or replaced after the work had stopped for the day. The back door to the hotel was off the hinges and out of sight the entire day and night of our stay. Therefore, anyone could walk up into the stairwell of the hotel with no problems or questions asked. We had left to hotel for awhile and thought that maybe upon our return the door would be replaced. as it turns out it was not. There were little kids at this hotel as well. As a parent the safety of my children is #1 at all times. This was definatley not safe by any means. When we got back I called the front desk to ask them if they knew that the door was missing. the person then said "Hmm I don't know anything about that". So I said, "isn't that a safety concern not to have a door on the back of the hotel"? To which he replied "I guess that would be". He then said he would look into it. After about 90 minutes I went down to check if the door was back on the hinges.. it was not. At this point it was well after midnight. I called the main customer service line about this incident and the reply was.
Thank you for taking the time to tell us about your experience at the Austin Round Rock Red Roof. I am sorry that your experience did not meet your expectations. We are undergoing renovations at the moment and we are due to have our door replaced immediataly. Please accept our sincere apologies, it was not our intentions to make you feel unsafe at all during your visit to us.
I can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
It doesn't take a friggn' genius to hang a door..
Overall my experience here was not a good one and I will not be back.
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- Also Known As:
- Red Roof Inn Round Rock
- Round Rock Red Roof Inn