We were gonna stay at this hotel on Saturday April 15, 2012. Arrived and checked in and thank God we waited to place our luggage on our beds the remained on the rolling rack they own. Decided to pull back the comforters and move the pillows when to my shock found a huge BED BUG. I took a photo and have a video of heaven knows what else was crawling on the beds. We did complain and the only thing they wanted to do is move us to another room, but no thanks if you have them in this room you are more then likely infested. Tired from our trip had to leave at 1:30 am to try to get another hotel. Please do not stay here unless you plan on bringing bed bugs home with you.

I made my reservation at this location because unknown to me at the time I scheduled my trip to Austin, there was also the South by Southwest Festival in town which had ALL the hotels quadrupling their regular rates. I got a queen sized bed for my teenage daughter and myself but right before we left for our trip my oldest daughter came home on leave. She's in the military out of state and we hadn't seen her since November - so she came along.

I called the location and asked if they could switch our room to one with a double bed but they were booked. When we got there (on a Thursday) they were actually 'over' booked by two reservations. Not a problem - I let them know the situation again and asked if they would let us know if anything came open.

Since they had no roll aways, I asked if I could get an extra comforter and sheets for my teenager, which they did let me have. She agreed to bunk on the floor since we didn't have enough room on the bed for three people. While I was getting the bedding a guy cancelled one of his rooms. I asked if one was a double, which it was, and asked if we could switch rooms. They wouldn't let me because they were still over booked.

Later that night when we got back to the hotel, I asked if they had any rooms available. They had a king sized bed. I asked if we could switch and again explained the situation. The guy at the desk said sure for $140. My queen sized room was priced at $69.99 plus tax ??? Wow and incredible increase and it was already late. They already had a sign up saying sold out so it wouldn't have hurt anyone to change my room and charge me a reasonable difference.

Once I got over the shock of the price gouging, I went back down and asked if the location was independently owned. The desk guy said it was, by his father. I told him the hotel the night before had only charged us $10 extra to change rooms but he said only the manager could make that decision. ARE YOU FREAKING KIDDING ME - HE JUST SAID HIS DAD OWNED THE PLACE BUT HE COULDN'T MAKE A DECISION LIKE THAT - If I could have cancelled by reservation right then and there, I would have.

To top it off - the rooms aren't worth over $50 - the bed linens are thin - the pillows are old and worn out. There is nothing extra about this place. It's like a Motel 6 - they offered 20% off at the IHOP 'next' door since they didn't even offer a continental breakfast but you can't get to the restaurant without driving down the highway three miles, turning around and driving back down the service road. They didn't even have coffee makers in the room unless you had a deluxe room - what is deluxe about a simple cup of coffee in the morning.

My husband and i stayed one nite at this great Red Roof Inn hotel. the reviews were right one as the place was very clean, large room with fridge, microwave and 27``inch screen TV. The bed was very comfortable, pillows as well. i would stay there again

Stayed January 2011, traveled as a couple

EveryTime, i come into town, i always get my room at RED ROOF INN. and Tanya Tibbs is always friendly,. always willing to go out of her way to do the best for me,. thnk you soo much for the Perfect Service. :)