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“Expected better” 3 of 5 stars
Review of Hilton Dallas / Rockwall Lakefront

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Hilton Dallas / Rockwall Lakefront
3.5 of 5 Hotel   |   2055 Summer Lee Drive, Rockwall, TX 75032 (Formerly Hilton Bella Harbor on Lake Ray Hubbard Dallas / Rockwall)   |  
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Hotel amenities
Ranked #1 of 6 Hotels in Rockwall
Certificate of Excellence 2014
Larkspur,California
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
12 helpful votes 12 helpful votes
“Expected better”
3 of 5 stars Reviewed May 5, 2013

Overall hotel decor bordered on tacky.King room nice,but had chemical smell and windows do not open.Bed comfortable.
Breakfast choices between buffet and menu. First given wrong omelet, second omelet was undercooked and inedible.Server expressed regret only.Finally, just got some eggs from buffet.Nighttime view on bar patio was lovely.However, no outside service.No wine offered on Room Service menu.Gift shop spare, but had good coffee selections, juice, water, chips.

Room Tip: Ask for a lake view.They primarily face west.So you can see the lake and a sunset, but it will be wa...
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  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review, May 7, 2013
Thank you for your review. We are disappointed that we did not provide the quality food and service that you deserve. Your feedback has been shared with our restaurant and culinary teams and we hope that if you return to Rockwall you will allow us the opportunity to provide you with the exceptional food and service that we strive for with each and every guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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477 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
Odessa, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 25, 2013

This was ny first time to stay at a Hilton and I was very disappointed. I asked the front desk three different times for towels and coffee after the maid skipped our room...all times was assured someone would be up...no one ever came. Room was not cleaned until the second day of my stay. No continental breakfast---no free coffee---for the money I will stay elsewhere next time.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, General Manager at Hilton Dallas / Rockwall Lakefront, responded to this review, April 26, 2013
Thank you for your feedback of your recent stay with us. We understand that you were not satisfied with our service and we are deeply disappointed by that. We sincerely apologize for this and assure you that the satisfaction of our guests is of great importance to us. Thank you again; we appreciate your honest feedback.
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Arlington, United States
1 review
5 of 5 stars Reviewed April 24, 2013

As always, this is a great place to stay and have a date night out. I would definitely recommend this place to my family, friends and colleagues at work. This is a place that can be called my serenity--because their is so much peace and quietness. The variety of food served on the pier offer great choices for any and everyone.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review, April 26, 2013
We are glad you enjoyed your romantic getaway with us and we look forward to seeing you again soon!
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Rogers, Arkansas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 15, 2013

Great hotel: Beautiful lobby that was kept spotless. Rooms were VERY quiet and furnished a cut above. Staff always friendly & helpful, consistently went out of their way to get what you wanted or needed. They back of the property faces the lake, very relaxing after a tough day. Would definitely stay again.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review, April 26, 2013
Thank you for staying with us on what we hope will be the first of many more visits to Rockwall!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MESQUITE
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 12, 2013

This is the 2nd year in a row our company had our annual meeting at this hotel. It is a great facility with beautiful views of the lake. The room was clean and there was always fresh coffee ready for us in the morning, even for the early birds. It was a great week and the hotel staff were all helpful and friendly to me when I asked for help or had questions.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed April 11, 2013

This is a great hotel. Beautiful views, great amenities and a wonderful staff. Everything about this hotel is first rate. Great area to walk around and enjoy the scenery. Lots of good eating choices and a movie theatre all within a very short walking distance.

Room Tip: If you can get a room with a balcony its a fantastic view and very relaxing to sit and take in the v...
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review, April 26, 2013
We are delighted that you enjoyed the hotel, Harbor and most of all our warm and welcoming team members! Thank you for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 8, 2013

Just what is a Chef's Table?

My friend and I wanted to do something very special for our friends for Christmas. We were at a charity auction together and decided to buy a Chef's Table donated by the Hilton Bella Harbor. It was for six, and we are a group of six very close friends. The description sounded so fun. A culinary experience including cooking and eating, including themed rooms and breakfast in the morning. It sounded just delightful.

It was my job to arrange a date and determine a menu since a few of us had restricted diets. I love to cook and so this was a welcomed task. The chef and I made all the arrangements and our group was looking forward to a wonderful time together. We packed a bag and met at the lobby at the appointed time with great expectations. Our rooms were astounding. They were lovely inviting spaces, each with its own individual personalities. Then changing into our own "TEAM APRONS" we went down to meet Chef Chris who was our host and guide through the evening - he was very gracious and kind, listening to all our rambling ideas and comments.

From the minute we greeted him we all felt such an atmosphere of luxurious care and attention. We walked into the kitchen and saw that a table "IN THE KITCHEN" had been laid out for us. The white linens and the flowers on the table made us feel honored. There were even gifts for all of us. Several stations had been prepared for us to work since we were going to have a hand in making our own meal. What fun, I could hardly wait to begin.

First we met the others helping with the evening: Chef Jeff was a friendly and easy going addition to the night helping us to cook in their domain with ease and comfort. Jack was our server and spared no effort to meet our desires with grace.

Then we got to cook. We asked questions, we got silly, we prepared the salad, we asked questions, we made jokes, we made a dressing, we asked questions, we laughed a lot, we laughed a lot, we laughed a lot. All through this evening we were treated as the honored guests, the special VIPs and queens of the kitchen.

The meal was remarkable from first bite to last. We continued to enjoy every bit of the evening spending this great time as friends and sleeping in lovely rooms. You would think that our fun would be over, but in the morning our special treatment was not at an end. Instead we were met by the chef's at breakfast and honored with visits to our table and concern that everything was just as we wanted it. It is so fun to be honored (spoiled!).

Do you have meals that you remember? Like that special dinner when you got engaged, or the meal when you had your in-laws for that first Thanksgiving? Well, this meal will always be special in my mind and I know that beyond the food, beyond the atmosphere, and beyond the friendships that the kindnesses of Chef Chris, Chef Jeff, and the staff of the Hilton, made it an unforgettable memory.

Room Tip: The suites were awesome and overlook Lake Ray Hubbard. Lovely.
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRockwallMNGR, Guest Relations Manager at Hilton Dallas / Rockwall Lakefront, responded to this review, April 26, 2013
Wow! What an incredible review! Thank you for sharing your feedback on a truly memorable evening. We appreciate the opportunity to showcase our excellent food and look forward to hosting your next event!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dallas / Rockwall Lakefront

Address: 2055 Summer Lee Drive, Rockwall, TX 75032 (Formerly Hilton Bella Harbor on Lake Ray Hubbard Dallas / Rockwall)
Phone Number:
Location: United States > Texas > Rockwall
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Rockwall
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Dallas / Rockwall Lakefront 3.5*
Number of rooms: 231
Official Description (provided by the hotel):
Located 22-miles east of downtown Dallas, nestled in the exclusive lakeside community of Rockwall, the AAA Four Diamond Hilton Dallas/Rockwall Lakefront hotel is a spectacular waterfront destination. The hotel is situated in The Harbor Rockwall, a breathtaking Mediterranean-inspired boardwalk development offering gorgeous lake views and stunning sunsets with the glittery Dallas skyline as a backdrop. Our hotel in Rockwall features 231 serene guestrooms, many with lake views, including 16 lakefront suites. Unwind poolside with a cocktail at our poolside bar, Splash with a Twist, grab a bite in the Galley Gift Shop and Internet Cafe featuring Starbucks® coffee or curl up with a best-seller in the library. Prefer something livelier? Savor exceptional wine while enjoying the view of Lake Ray Hubbard in C&B Scene Bar, followed by an unforgettable meal in Mistra, our casual dining restaurant serving culinary creations with Northern Italian flair. Take a stroll along the boardwalk with fine shopping, splendid dining options, spa and movie theatre or listen to a concert under the stars at the amphitheatre along the waterfront. With our lakefront location you can experience the waters of Lake Ray Hubbard learn how to Sail With Scott (a 40ft Catamaran excursion), take a fishing excursion or rent a boat or jet-ski for the day. After enjoying the lake, try a round of golf at Buffalo Creek, one of the award-winning golf courses nearby. Nowhere else in North Texas will you find a destination that has so much to offer for meetings, events or just a little rest and relaxation! ... more   less 
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Also Known As:
Hilton Bella Harbor On Lake Ray Hubbard Dallas / Rockwall Hotel Rockwall
Hilton Rockwall
Hilton Dallas Rockwall
Rockwall Hilton

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