We would like to provide you with feedback regarding our recent stay at the Lighthouse Inn On Oct 25-27, 2013. We had stayed at the Lighthouse Inn in 2009 and remember it as a charming hotel and decided to celebrate our 26th wedding anniversary there this year.
We were given room 47 at check in. Upon entering the room, we both noticed a musty smell that seemed to be masked with a chemically smell as well. We also found the closet not in working order. We told this to the front desk staff who politely reassigned us to room 27. While this room did not have the musty or chemical smells, we still found the room to not meet our expectations. The room was dingy and needed a fresh coat of paint. Paint was peeling off in several areas including the ceiling of the shower. The were rust stains around the toilet. The furniture was old and appeared to us to not have been cleaned in several years. There was an unpleasant odor to the upholstered couch.
We feel it is important that you receive this feedback. Because the Lighthouse Inn is one of, if not the most expensive hotel in Rockport, and we had one of the most expensive rooms at the Inn in, we had higher expectations that were not met. I hope you consider correcting these problems to regain our future business.
- Official Description (provided by the hotel):
- The Lighthouse Inn is the perfect choice for a vacation on the Texas coastal bay, with full-service accommodations in the beautiful Aransas Bay. Relax and enjoy a laid back Texas getaway with luxurious guest accommodations and amenities and our friendly staff. Positioned at the entrance of Fulton Harbor with a magnificent view of Aransas Bay, enjoy modern amenities, shoreline access and our excellent location close to local attractions and things to do in the Texas Riviera. ... more less
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- Also Known As:
- Lighthouse Inn At Aransas Bay Hotel Rockport
- Lighthouse Hotel Rockport
- Lighthouse Hotel At Aransas Bay