I stayed at this hotel March 8-11th. I was in town on business as well as visiting family. My first complaint comes when I called the hotel to let them know that I would be checking in late. In addition, I told them that my daugther would arrive in town ahead of me and would like to check into the hotel. I asked them if they could let her check in and I would swipe my card when I arrive. However, the desk clerk told me that he would not be able to do it. I informed him that they already had my card on file and I would be arriving in a couple of hours. He then told me that he would have the front desk clerk Juanita call me when she arrived in 5 minutes. I never received a call from her so I called the hotel back. Juanita told me that she never received a message from the other front desk clerk to call me. Well with all of that being said, she was very nice and she told me that she would let my daughter check in upon arrival. Juanita was very nice. The second and third complaint comes from all of the noise at night in the room above me and also from the room across the hall. I had a very important meeting Monday mornign and was not able to go to sleep until after 12 midnight. I had to call the front desk twice to have them ask the people to be courteous of other hotel guest. The people across the hall were letting their 3 children, ages ranging from 9 and under run up and down the hall slamming doors at 11:30p.m at night.
The front desk clerks were nice, with the exception of the gentleman who did not deliver the message and could not help me with my request.
The hotel is very nice and clean with ok breakfast.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Choice Hotels, Hotels.com, Orbitz, EasyToBook, Priceline, Expedia, TripOnline SA and Agoda so you can book your Comfort Suites Near Northeast Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.