I am currently staying in this hotel for a 2 week business trip. The check in was fast and easy. We were assigned a corner room (we have diamond status).
The hotel is lovely. I don't find it nor my room outdated.
Upon check in, we were given the option of a food or beverage amenity or 1000 points. We chose the food amenity. We were told it would be send right up. We received a call 10 minutes later asking if we would like a small fruit basket, small fruit and cheese basket or small bottle of wine. We chose the fruit. It took so long to be delivered we had to leave and pick it up on the way back. The "basket" was actually 6 pieces of fruit on a plate.
The staff is very friendly, especially our server in the restaurant who takes care of us every morning. She is an absolute joy!
The breakfast buffet is delicious and plentiful with sausage (they even have chicken sausage), bacon, two type of eggs, fresh fruit, a variety of pastries, etc.
There is a chef there, I suspect they may make omelets, but I haven't had time to ask.
The 1st day we were here, a small item mysteriously disappeared from my nightstand while my room was cleaned. I didn't report it but was going to ask her about it when she came the next day. The housekeeper has not been back since.
The room is very dusty and housekeeping has not dusted, nor do they replenish obviously empty lotion or bath soap. They discarded the soap that was used in the shower, but did not replace it. I just don't feel you should have to ask for that.
Like another reviewer, I felt the bed to be very firm and the sheets to feel like sandpaper. If you're accustomed to sinking down in your bed or upgraded sheets, this is not the place for you.
Though we are on a floor with a concierge lounge, there really is no lounge. When I stay at a Hilton property and there is not lounge, we are given daily drink and appetizer vouchers for the hotel restaurant. No such luck here. Some of us frequent travelers look forward to such perks and I think a lack of a lounge should be noted on the website. After all, they do note the fact that they have rooms on a concierge floor.
The water is the room (the sink and the shower) smells awful! They need a water softener or purifier or something here.
Overall, I'm on the fence as to if I would stay here again. Other brands do a better job of taking care of their elite members.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt Regency North Dallas thanks you for the time you put into the feedback. I am glad to have caught you on your departure from the hotel but was not able to take care of you at that time. Please email me when you are coming in next and I will set you up in a suite at no charge. We at Hyatt appreciate your Diamond status and understand how hard it is to achieve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.