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“Bed bugs do bite!!” 1 of 5 stars
Review of Econo Lodge Inn & Suites

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Econo Lodge Inn & Suites
2.0 of 5 Hotel   |   2458 N. Central Expressway, Richardson, TX 75080   |  
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Ranked #15 of 18 Hotels in Richardson
Corpus Christi
1 review
1 helpful vote 1 helpful vote
“Bed bugs do bite!!”
1 of 5 stars Reviewed December 24, 2008

I stayed here with my brother back in October. I had read the reviews stating how the property had been renovated and with having to stay in hotel for 10 days for training we decided to take a chance and save some money by staying there. BIG MISTAKE! The room was fine, I don't need 5 star treatment to be happy. It would have been nice if the toilet didn't run off and on all night but we would survive. About half way through our stay I realized I was missing a blanket in my bed. I asked the maid for a blanket and it was there that night. That would have been great service if the blanket hadn't been infested with bed bugs. I woke up the next morning covered in bites. I had bites allover my body from my neck down. They moved my room and while that one didn't have bed bugs the bathroom door didn't close and the shower door had a hole. The next day the sores got worse, made training unbearable and I was forced to seek medical help. By the time I got back to the room I had had enough, packed up my belongings and left. I would have left it at that but they decided to charge me for my full stay and never even contacted me to apologize or make amends. I contacted the hotel but all I have recieved is the run around and empty promises. I am now considering legal action to recoup my hotel and medical charges. Spend the extra money and stay elsewhere.

  • Liked — It was cheap
  • Disliked — Bed Bugs and their lack of follow up concerning my complaint.
  • Stayed October 2008, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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16 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 7, 2008

The EconoLodge...when through a Renovation my room included 32 LCD TV, new beds, new carpet and comforter...Everyone should try this hotel.....You will be surprised!

  • Stayed June 2008
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amarillo, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 25, 2008

We stayed in this hotel last week and it was the worst hotel I have been in- ever. They are going through a remodel and there was dust and plastic over everything in the lobby. Originally, we thought if they were going through a remodel that the rooms were probably OK and they would put us in a remodeled room. Wrong!

Our room was recently painted (within 48 hours). You could tell by the smell. However, painters had walked through the paint and our carpet was covered in paint footprints. The comforter had cigarette burn holes in them. The bathroom sink was stained and wouldn't drain. The most nasty thing was the shower. It looked OK from the outside, but when you got in, there was at least an inch of mold all the way around the shower door. I thought I would die. I stood on a washcloth while taking a shower for our business conference that day. The rooms going down the hall didn't seem much better. The wireless internet was out, and there was no place for the "continental breakfast" so you had to eat it in your nasty room.

As I said, choose somewhere else and avoid this horrible property. I called and registered a complaint with the company.

  • Liked — It was close to the Renaissance where our conference was being held
  • Disliked — unclean, filthy, moldy, dirty,
  • Stayed February 2008, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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Bridgeport, TX
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 25, 2008

Pardon the pun, but this hotel was anything but "suite"! What's the saying......"you get what you pay for"? I didn't have high expectations as I knew this was nothing fancy by the price of the room. I was just looking for a place to stay for a couple of nights while attending a seminar at the Rennaissance Hotel, just a couple of blocks away. This hotel is obviously an older hotel. The room, as well as the hotel lobby, was dark and dingy and had a stale, musty odor. They were, however, doing some remodeling so maybe it will be better for future guests. During this stay though, I was not impressed.

  • Stayed January 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 15, 2007

We were only in the hotel for one hour. It was awful. The corridors reeked of cigarettes. The non smoking room smelled just as bad. The room was very hot, the air conditioner was old and weak. In the room, the bed headboard had fallen to the floor, leaving screws in the wall over the bed, torn off wallpaper, patched holes, missing pictures accented the walls, the shower door did not latch closed and the shower fixtures were broken off.
All of this for 49.99 plus tax. The desk clerk attempted to give us another room, but it just smelled so bad in the hotel that we declined. We were denied cancellation of the room, and were told they did not issue credits or refunds. We left and stayed in another hotel.

  • Liked — Leaving it.
  • Disliked — The bad business of denying credit/ refunds on a room not suitable to stay in.
  • Stayed July 2007, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, TX
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
1,268 helpful votes 1,268 helpful votes
2 of 5 stars Reviewed March 28, 2006

I stayed in this EconoLodge (previously a Sleep Inn, and this wasn't clear via ANY web-search -- required a phone call to the motel) for two nights in March 2004 -- check-in Friday afternoon, checkout Sunday morning.

The motel is on a highway feeder, and northbound access is fairly good. Some back streets will easily lead to the nearby convention center. For restaurants, gas, et al., one must continue north on the feeder, u-turn, and head back to the exit one step further southbound from the motel's exit.

My reservation was in order, and I was given an upstairs room (by request). There is no elevator, so one must haul luggage up the internal stairwell. The desk personnel were helpful in answering my questions about the area.

Rooms are off an interior, carpeted corridor. Mine was comfortable, with everything new, working, and appealing. This was the good part.

What ruined everything was the overly aggressive housekeeping. On Saturday morning, I had a "do not disturb" sign placed on my door. The housekeeper pounded on the door, shouting "Housekeeping!"

I returned that evening and found that my items had been moved around on the room's desk (there was no reason for this to be done) and that a high-quality hand-towel -- my own property -- had been taken out of my shaving-kit. I was disturbed by this, but worse was to come.

On Sunday morning, I was in the bathroom involved in personal activity and WELL ahead of formal checkout time. Without knocking, and despite the "do not disturb," the housekeeper unlocked the door and barged in. I said, "Hey -- HEY!" She said, "What time you gonna be out? I needa clean the room." I said, "Within 90 minutes, probably -- please leave." She said (direct quote!): "Ninety minutes, no more."

Had I not been indisposed, I would have shoved the insolent invader completely out of my room and given her the what-for. As it was, I was shaking with anger. When I checked out, I reported the facts and my displeasure to the front desk; the desk clerk looked scared and got the manager. When I suggested that someone needed to educate the housekeeper about propriety and customer service, the manager got a genuine look of fear in his eyes. He said, rather hastily, "We'll keep that in mind, sir," and he offered me a (ratty) hand-towel as recompense for the stolen one. I declined it.

Besides good or bad plumbing, nothing makes or wrecks a hotel stay like the aggressiveness or sensitivity of the housekeeping service. I would NOT stay here again unless it were confirmed to me in advance that this maid no longer worked here.

  • Stayed March 2004, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southwest Virginia
Top Contributor
165 reviews 165 reviews
59 hotel reviews
Reviews in 85 cities Reviews in 85 cities
363 helpful votes 363 helpful votes
4 of 5 stars Reviewed March 26, 2006

I stayed at this property the Night of March 16, 2006 and found that this motel is no longer a Sleep Inn, It is now an ECONO LODGE. Regardless it was quite nice and very clean. There were no major problem and the staff was quite friendly and very helpful. I would say that the breakfast area could have been better stocked, as it only had coffee and Orange Juice on the morning that we checked out. Overall it my stay here was very nice and I would stay here again.

  • Stayed March 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Econo Lodge Inn & Suites

Address: 2458 N. Central Expressway, Richardson, TX 75080
Phone Number:
Location: United States > Texas > Richardson
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Wheelchair access
Hotel Style:
Ranked #15 of 18 Hotels in Richardson
Price Range (Based on Average Rates): $
Hotel Class:2 star — Econo Lodge Inn & Suites 2*
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Also Known As:
Richardson Econo Lodge
Econo Lodge Richardson

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