this is the worse Hotel ever, the people that works in the front desk are very rude and unhelpful, with exception of a Hispanic lady, the rest of them are very unprofessional, is like walking into a bad neighborhood, the rooms are old but OK, carpet is old, the mini kitchen is clean and good, but, really the services is very,very, very bad.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your recent stay at Homestead Dallas - Richardson. We are committed to providing every guest with outstanding accommodations, so I was pleased to read your remarks about your room. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.
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I am grateful for the opportunity to respond to your concern. I have spoken with my staff and reviewed the importance of being professional and polite with each and every guest, no matter how busy we may be. It is my sincere hope that apart from this unfortunate occurrence, the rest of your stay with us was satisfying.
Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.