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“Rude Awakening!” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Port Lavaca

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Holiday Inn Express Hotel & Suites Port Lavaca
2.5 of 5 Hotel   |   2629 State Highway 35 N, Port Lavaca, TX 77979   |  
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Ranked #2 of 7 Hotels in Port Lavaca
San Antonio, TX
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
“Rude Awakening!”
4 of 5 stars Reviewed August 11, 2013

Pros: This is beautiful hotel, check in was a breeze and the room was immaculate. The bed was very comfortable and the room nicely furnished. The pool and spa were wonderful.

Cons: We were a little disappointed with the "bay" view with overhead powerlines and oil refineries across the bay. Nothing like watching the sun come up over smoking refineries. The causeway is right next door too. It is close to the Lighthouse Beach, a small strip of land but not what I call a nice beach. We were to check out on Sunday by noon but were disturbed by loud knocking on the door at 8:45 AM!!! Even though we had the sign on the door so we wouldn't be bothered. We complained to the housekeeper who told us people leave the sign on the door and we don't know if they have checked out or not, besides it's Sunday......what does that have to do with anything if check out isn't till 12PM. We mentioned it to the morning front desk girl and she said because of the rapid check out we don't know when you actually leave.......no apology offered at first, just excuses as to why you have housekeeping banging on your door at 8:45AM on a Sunday morning when you're trying to sleep.

We won't be back to Port Lavaca......I have another name for it....Port Laca.....you fill in the rest!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, August 29, 2013
Dear Guest,

We greatly appreciate your comments about the property and service and want to apologize that the views were not as great as you would have hoped. We also want to apologize for the rude awakening you experienced. We do hope you have pleasant traveling in the future. Again thank you for taking the time to share your thoughts.
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44 reviews from our community

Traveler rating
    20
    17
    5
    1
    1
See reviews for
13
10
Solo
0
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Victoria
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 1, 2013 via mobile

As Priority Reward Club members, we stayed one night with 2 children using reward points so we spent nothing. Check-in was quick and we received our goody bag and an upgrade to the bay view. Clerk was friendly and hotel was clean. Rooms were very clean and nicely decorated. View was spectacular in the morning. Breakfast varies each day. We had a hot meal that started our day off right. Pancakes were delicious. We would definitely stay again. Within walking distance to beach. No complaints at this location.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, August 2, 2013
Thank you, thank you, thank you. It pleases us very much to know we impressed you and yours so. We are happy to know you enjoyed your stay with us. We have to agree that the views are just wonderful and we always hope we add to the memories by giving our guests the best service possible. We truly appreciate your comments and business. Thanks so much for taking the time to review us. Hope to see you soon. Happy traveling.
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Texas City, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2013

We spent three nights there two weeks back. We got bay view rooms, which were absolutely worth the extra charge. There is nothing like waking up to that view. If is there anything that I regret was that for the price, the room was smaller than others we have stayed on, with no couch/living area, which is very useful when travelling with children. The dinning room and terrace looks out to the bay too, which our children loved! The staff was respectful, gentle, and caring. The lady at the main desk (I unfortunately didn't catch her name) went to the trouble of finding us an address for a local church and writing it by hand when the printer didn't work. The ladies at the dinning room were always patient and got everything that we asked for (within reason, of course). We enjoyed seeing dolphins every day from our room, and small crabs at night. The hotel has an enviable location, it's clean and their staff makes you feel welcome. The breakfast food was good, even the fruit was fresher than most hotels we have visited. The pool was clean, and the spa was also clean and working perfectly, which we have seen not happening in other hotels. The best way to show how much we enjoyed our visit was to hear our children to ask us 'not to leave" and to constatnly ask us on the way back "When are we going back? Can we go back tomorrow?" Thank you very much for a memorable visit, we will surely be going back.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, July 24, 2013
Dear Visitor,

We are soooooooo delighted to hear you and your family had such a memorable stay. I cannot tell you how happy it makes us feel to know we are treating our guests like they should be. How cool your kids loved us. We love kids! Actually, we have a suite that has either a king or two queens. These rooms have a living area that has a sofa sleeper. But, the suites do not face the bay. Next time you are here we will be glad to show you the difference. Again, thank you for sharing your comments. It has definitely caused many smiles from the staff. We look forward to having your family with us again.
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Spring
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2013

First we arrived and they told us it would be an additional charge for a view of the bay. Okay, so were in our room 10 minutes and a boy about 11-12 years old opens are door with his key card and we are standing there looking like he's getting ready to rob us. I made our reservations on the internet and it was for 2 nights. The next day we go to breakfast and come back to our room and our key card doesn't work. Then we go out to dinner and come back to out room and again our key card doesn't work. First they tell us its our cell phone erasing the code and then they say we didn't say we were staying an additional night so they closed the key from working. (EXCUSE ME!!! I made reservations for 2 NIGHTS on the internet.) Needless to say we'll be staying at the La Quinta Inn next time down the street.

Room Tip: Our room was below running elephants
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, July 10, 2013
Dear Skanniard,

Thank you for taking the time to share your thoughts. I apologize for any inconvenience you may
have experienced while staying with us. It would be great to say that we don't make mistakes, but sadly we do. I will look into what might have happened and why someone was sent to your room. The clerk should not have assumed your keys were "wiped' out because of a cell phone. Often that is the case. We appreciate you letting us know about this. We will definitely inform the clerks and make sure this doesn't happen again. As far as being asked to pay more for a bay view room, if a standard room was originally reserved, then our bayview rooms are an upgrade and naturally would cost more. At our property, it is $5.00 more a day. If we didn't charge a little more and differentiate those rooms from standard, everyone would want one without having reserved it. We wish you happy traveling.
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Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 10, 2013

I was in the area on business and made the right choice by staying here! Definitely request a bayside room as the views are amazing, breakfast was good, rooms were clean and comfortable. Only minor problem was my room was directly above the small workout room and someone was working at put 5 am one morning and I heard the machine below me - maybe a third floor room would have been better.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, June 19, 2013
Dear Dianespence,

You are absolutely wonderful. Your kind words are greatly appreciated and tell us that we are doing our jobs in making sure guests have a relaxing and memorable time. Sorry about the early workout. We will be happy to get you on a higher floor or away from the exercise room next time you are with us. Truthfully the view on the upper level is even more breath-taking than on the lower ones. We are very happy that you enjoyed your stay with us and wish you happy traveling.

Sincerely,
Jeff
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San Antonio, Texas
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 8, 2013

Nice stay in nice location. Checked in very quickly and checked out just as quickly. We used pool which wasnt anything fancy but decent. We also rented the bbq pit which was also nice under gazebo. We had to leave a deposit which was given back. Overall I would definately recommend this hotel when in Port Lavaca :)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, April 10, 2013
Thank you kindly for taking the time to review us. We are happy to hear that you enjoyed your stay with us and were able to enjoy the back area. This area is so relaxing. We could do some sprucing up in the pool area, but have sadly found any foliage/flowers we have in planters are so easily blown over by the occassional gust from the bay. Adding some color though would be an excellent idea. We do value your opinion and appreciate you as a guest. We will let the staff know that the service they provided is recognized. Again, thank you. Happy Traveling.
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Florida
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 15, 2013

ON my way to Galveston I stayed at this hotel one night. the staff was friendly, i had a room ocean and pool view very nice. unfortunately the weather was not good. it was cold, windy and rainy day. the hotel is clean and the decoration is very nice.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEPortLavaca, Director of Sales at Holiday Inn Express Hotel & Suites Port Lavaca, responded to this review, March 17, 2013
All of us here would like to thank you for taking the time to review us. I am glad you enjoyed the view and our service. It pleases us knowing we are being courteous to our guests. I agree though, the weather here sometimes puts a bit of a damper on all the fun and enjoyment one can have while here. Fortunately, there aren't too many bad days like that. We would love to have you come back and soak up some sun out at the pool. There always seems to be a nice, pleasant breeze. Again, thank you for chosing us and Happy Traveling!

Jeff
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Additional Information about Holiday Inn Express Hotel & Suites Port Lavaca

Address: 2629 State Highway 35 N, Port Lavaca, TX 77979
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Port Lavaca
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Port Lavaca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Port Lavaca 2.5*
Number of rooms: 79
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