This was my second recent stay in a Holiday Inn and the experience was not good. It seems that more attention is placed on giving the hotel a face lift than attending to the basics of a well run hotel. My room wasn't as clean as I would have liked, as I found nail clippings on the floor. The new multipurpose console in my room had a space for a decent minifridge but it was empty. Instead, there was a tiny yet noisy fridge on the floor near the door that I had to unplug because it was so loud. When I used the exercise room in the morning, there were no towels or wipes. The staff at the front desk seemed very poorly trained and unprofessional. Not that I am expecting a lot here. Several times while in the lobby I overheard the receptionist on the phone with her friends talking about last night's party.
But the worst was the poor service. We left prepaid FedEx packages at the front desk to be returned to our office. After two weeks when the packages were not received, my assistant telephoned. The receptionist answered "Hello" (not Holiday Inn). My assistant inquired about the packages and was told they didn't have them. My assistant was persistant and the receptionist looked harder and said "Yes, we have them." She was asked why they were not picked up and she responded "You have to call FedEx youself," something I was never told at the time. When asked "Isn't this a service you provide for your guests?" the answer was a flat "No." Come on! You have packages clearly labeled with names, addresses, and phone numbers that are in your storage for two weeks and you do nothing about it? The hotel must receive daily FedEx shipments and not once could anyone connect the dots/
I'm beginning to think this may be a chain-wide issue for Holiday Inn. Shame on you.
- Official Description (provided by the hotel):
- The Holiday Inn Port Arthur-Park Central Hotel offers 164 guest rooms consisting of 101 kings and 7 suites, in a courtyard and tower type setting. Additional hotel features include a tropical outdoor swimming pool, large sundeck, gazebo and patio dining. The Holiday Inn is adjacent to Babe Zaharias golf course and 2 blocks from Central Mall. ... more less
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- Also Known As:
- Holiday Inn Port Arthur-Park Central Hotel Port Arthur
- Port Arthur Holiday Inn